Setting Up MAPI Accounts in Office 2010


  • Recently, I uninstalled Office 2007 and installed 2010.  It was about time to check it out...  I have a couple of email accounts that had been set up as POP3 accounts in Office 2007 that I wanted to change to MAPI accounts so that I could sync the accounts across computers.

    I deleted the original POP3 accounts, and reset them up as MAPI accounts.

    Once I got the correct paramters figured out and had them back up as MAPI accounts, I soon discovered that both were missing certain default folders.  Under both accounts, I had only the Inbox and Search Folders.  I was missing certain default folders such as the

     - Deleted Items folder
     - Sent Items folder

    Consequently, I found myself unable to delete items.  I could send new emails, but the sent email disappeared *forever* once sent.

    I was able to go in and add them manually, but only under the Inbox folder.

    So my question is, is this a problem with:

     - Outlook 2010?
     - Me?
     - the Mail Server on the other end?
     - a combination of the above?

    I do have it working, but it seems a bit flakey that I had to set up certain default folders manually and create them under the Inbox Folder.
    Sunday, January 17, 2010 9:02 PM

All replies

  • What mail server do you use? How did you set up the MAPI accounts?

    Diane Poremsky [MVP - Outlook]
    Outlook Tips:
    Outlook & Exchange Solutions Center:
    Sunday, January 17, 2010 9:22 PM
  • Hi Diane,

    It was set up by Terry Walsh of WeGotServed.  I will email him and reply when I find out.  Which might not be until tomorrow now...

    To set up, you have to add a New Account, choose the MS Exhange/POP3/IMAP service; on the next screen choose the "Manually configure server settings or additional server types" option which will allow you to choose a MAPI account type.

    Sunday, January 17, 2010 9:52 PM
  • Terry is not really sure.  It is part of the overall package he gets for use with his website.  When he set up his Outlook, these items came on line with the added account.

    Sorry I cannot explain better.  :(
    Sunday, January 17, 2010 10:10 PM
  • So you choose Other and select from an installed mapi service when you get to the screen where you pick from IMP, POP3, Exchange, Text messaging or Other (includes Hotmail/Live with the Outlook connector)?

    Without knowing what the installed MAPI service is, its hard to say what the problem is.

    Diane Poremsky [MVP - Outlook]
    Outlook Tips:
    Outlook & Exchange Solutions Center:
    Tuesday, January 19, 2010 4:48 PM