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Mouse not working in Word 2010 and Outlook 2010

    Question

  • Hi

    My setup is: Windows 7 Ultimate x64, Office pro 2010

    I have a problem where my right click mouse og select text isn't working in Word and Outlook. My keyboard os working fine, and my mouse cursor moves fine, but if I try to select text with the mouse og rightclick to copy/paste something nothing happens. Its driving me crazy.

    I have searched the web and found some different solutions but none seems to work permanently.

    One option is to use Internet Explorer Settings > advanced > Reset to default.
    Another is to delete the Word / Data key from Registry editor
    Now I can start Word and start typing in a single line...and it works... until I hit enter the first time. then the mouse isn't working again. the same thing happens in Outlook when writing an email.

    I have tried running the Office 2010 repair tool with not effect.

    Please help - this is driving me crazy

    Best regards and feel free to ask you need me to clarify someting or test something.

    Søren B

    Tuesday, February 22, 2011 8:25 PM

Answers

  • Hi,

    Have you tryed changing the hive Office to Office.old in the registry yet?

    1) Regedit

    2) HKEY_CURRENT_USER >> SOFTWARE >> MICROSOFT

    3) Inside the hive MICROSOFT  righ click the hive Office and rename it to Office.old

    4) Exit Regedit and try with a new doc/e-mail

    This will reset your Office settings at the user level, no danger.

    renatoabc

     

    Wednesday, February 23, 2011 1:37 AM

All replies

  • Hi,

    Have you tryed changing the hive Office to Office.old in the registry yet?

    1) Regedit

    2) HKEY_CURRENT_USER >> SOFTWARE >> MICROSOFT

    3) Inside the hive MICROSOFT  righ click the hive Office and rename it to Office.old

    4) Exit Regedit and try with a new doc/e-mail

    This will reset your Office settings at the user level, no danger.

    renatoabc

     

    Wednesday, February 23, 2011 1:37 AM
  • Thanks much! I have spent an hour researching this and your solution was the only one that worked.
    Tuesday, April 19, 2011 4:54 PM
  • OOps!! Please help. after I wrote the above post, Office reinstalled and is a mess. Can I delete Office.old from the registry since Office is still there?
    Tuesday, April 19, 2011 6:17 PM
  • Hi,

    I strongly belive it has nothing to do with the user settings  for Office at the registry.

    You can both delete Office.old as far it will be automatically recreated after using Office next time (with the name of Office) , or if you want it's also possible ro rename it back to Office (I think it's useless as far as it was damaged before, since the mouse was not working).

    You need to be sure the settings are at the user level ( under HKEY_CURRENT_USER).

    I've done and saw other people doing it many, many times already, with absolutely zero problems.

    So I'd be sure that it's not related to viruses. Scan your PC with a good anti-virus.

     

    As last resource it is always possible to uninstall and reinstall Office again. I think it's not necessary, but just to let you know you are not about to loose anything.

    Please try the anti-virus first and them you can delet both Office.old and Office (in case there is one), start Office again and tell what happend.

    I hope it helps,

    Renatoabc

     

     

    Tuesday, April 19, 2011 8:34 PM
  • Still not working. reinstalled, not working. Moved to Office 2007.
    Tovi
    Tuesday, August 02, 2011 5:55 PM
  • I have the same problem (Win 7, Office 2010).

    Deleted the DATA folder. The mouse works a very short time before the problem reappears.

    Renamed the OFFICE folder. The problem remains (no change).

    I have no add-ons installed, and have scanned for viruses and malware without finding any. Everything else works fine.

    I have done all available updates for both Windows and Office.

    Tuesday, December 20, 2011 10:40 AM
  • I have the same problem (Win 7, Office 2010).

    Deleted the DATA folder. The mouse works a very short time before the problem reappears.

    Renamed the OFFICE folder. The problem remains (no change).

    I have no add-ons installed, and have scanned for viruses and malware without finding any. Everything else works fine.

    I have done all available updates for both Windows and Office.

    I have the exact same problem. I have also noticed that some of the keys do not function the same either. For instance I will get a " instead of an '@' when I push 'shift' + '2'. I also get a slash or something instead of a '?'. My onenote never has this issue and other programs do not. If I copy and paste into word it copies fine. I end up having to shut down word and start it back up again if I need to use the mouse on the document. I can use the ribbon fine but on the actual document the mouse stops working after a few seconds or up to a minute. I have run virus scans and everything is fine. This is really getting on my nerves. It is hard to edit a paper when you can't use your mouse on the doc, especially when using pictures and needing to move them... or even select them.
    Monday, February 27, 2012 12:55 AM
  • Next step: Try scaning for viruses with Microsoft Security Essentials

    Hope it helps

    Renatoabc

    Monday, February 27, 2012 8:57 AM
  • I have the same problem and try whatever I found in the net and also re-install, but it never get solved.

    I have to close and restart to work for just a few moment and the same problem again.

    It seem Microsoft doesn't care to provide any help!? 

    I have switch to use OpenOffice to edit my files.

    KF Leung

    Monday, December 23, 2013 3:03 AM