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Office 2016 Pro Plus install failure RRS feed

  • Question

  • When I try to install either Office 2013 SP1 or Office 2016 I get the following:

    Looking at the logs it fails here:

    2017/01/26 12:15:53:784::[7728] Error: Failed to install product:  C:\MSOCache\All Users\{90160000-0116-0409-1000-0000000FF1CE}-C\Office64MUI.msi ErrorCode: 1603(0x643). 

    The log from the office64mui shows this error:

    officeinventoryagentlogon.xml,SourceCabKey=OFFICEINVENTORYAGENTLOGON.XML.x64.1033,DestName=officeinventoryagentlogon.xml,Attributes=512,FileSize=3318,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=373400159,HashPart2=-152663528,HashPart3=-1962265978,HashPart4=-368178151,,)
    MSI (s) (B4:0C) [13:12:43:332]: File: C:\Program Files\Microsoft Office\Office16\1033\officeinventoryagentlogon.xml; To be installed; Won't patch; No existing file
    MSI (s) (B4:0C) [13:12:43:332]: Source for file 'OFFICEINVENTORYAGENTLOGON.XML.x64.1033' is compressed
    MSI (s) (B4:0C) [13:12:43:333]: Executing op: SetTargetFolder(Folder=C:\Program Files\Common Files\Microsoft Shared\OFFICE16\en-us\)
    MSI (s) (B4:0C) [13:12:43:333]: Executing op: SetSourceFolder(Folder=1\FILES\PFILES64\COMMON\MSSHARED\OFF16.x64\en-us\|FILES\Program Files\Common Files\Microsoft Shared\OFF16.x64\en-us\)
    MSI (s) (B4:0C) [13:12:43:333]: Executing op: FileCopy(SourceName=eejh0xs1.mui|oregres.dll.mui,SourceCabKey=OREGRES.DLL.MUI.x64.1033,DestName=oregres.dll.mui,Attributes=1536,FileSize=15872,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=16.0.4266.1001,Language=1033,InstallMode=58982400,,,,,,,)
    MSI (s) (B4:0C) [13:12:43:333]: File: C:\Program Files\Common Files\Microsoft Shared\OFFICE16\en-us\oregres.dll.mui; To be installed; Won't patch; No existing file
    MSI (s) (B4:0C) [13:12:43:333]: Source for file 'OREGRES.DLL.MUI.x64.1033' is compressed
    MSI (s) (B4:0C) [13:12:43:335]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office64.en-us\)
    MSI (s) (B4:0C) [13:12:43:335]: Executing op: SetSourceFolder(Folder=1\FILES\PFILES\COMMON\MSSHARED\OFFICE16\OSETUP\Of64_en\|FILES\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office64.en-us\)
    MSI (s) (B4:0C) [13:12:43:335]: Executing op: FileCopy(SourceName=OWOW64LR.XML|Office64MUI.XML,SourceCabKey=PACKAGE.XML_90002A04091000,DestName=Office64MUI.XML,Attributes=8704,FileSize=234,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,,,,,,,)
    MSI (s) (B4:0C) [13:12:43:335]: File: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office64.en-us\Office64MUI.XML; To be installed; Won't patch; No existing file
    MSI (s) (B4:0C) [13:12:43:335]: Source for file 'Office64MUI.XML' is uncompressed, at 'C:\MSOCache\All Users\{90160000-0116-0409-1000-0000000FF1CE}-C\'.
    MSI (s) (B4:0C) [13:12:43:338]: Executing op: CacheSizeFlush(,)
    MSI (s) (B4:0C) [13:12:43:338]: Executing op: ActionStart(Name=CAOSMRegisterLogonTask.x64.1033,,)
    MSI (s) (B4:0C) [13:12:43:339]: Executing op: CustomActionSchedule(Action=CAOSMRegisterLogonTask.x64.1033,ActionType=3073,Source=BinaryData,Target=CAQuietExec,CustomActionData="schtasks.exe" /create /f /tn "Microsoft\Office\OfficeTelemetryAgentLogOn2016" /xml "C:\Program Files\Microsoft Office\Office16\1033\officeinventoryagentlogon.xml")
    MSI (s) (B4:0C) [13:12:43:340]: Creating MSIHANDLE (83) of type 790536 for thread 7948
    MSI (s) (B4:80) [13:12:43:340]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI18A4.tmp, Entrypoint: CAQuietExec
    MSI (s) (B4:64) [13:12:43:340]: Generating random cookie.
    MSI (s) (B4:64) [13:12:43:341]: Created Custom Action Server with PID 4372 (0x1114).
    MSI (s) (B4:D8) [13:12:43:361]: Running as a service.
    MSI (s) (B4:D8) [13:12:43:363]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
    MSI (s) (B4!9C) [13:12:43:372]: Creating MSIHANDLE (84) of type 790531 for thread 7580
    MSI (s) (B4!9C) [13:12:43:372]: Closing MSIHANDLE (84) of type 790531 for thread 7580
    MSI (s) (B4!9C) [13:12:43:374]: Creating MSIHANDLE (85) of type 790531 for thread 7580
    CAQuietExec:  Entering CAQuietExec in C:\WINDOWS\Installer\MSI18A4.tmp, version 3.7.2921.0
    MSI (s) (B4!9C) [13:12:43:375]: Closing MSIHANDLE (85) of type 790531 for thread 7580
    MSI (s) (B4!9C) [13:12:43:412]: Creating MSIHANDLE (86) of type 790531 for thread 7580
    CAQuietExec:  "schtasks.exe" /create /f /tn "Microsoft\Office\OfficeTelemetryAgentLogOn2016" /xml "C:\Program Files\Microsoft Office\Office16\1033\officeinventoryagentlogon.xml"
    MSI (s) (B4!9C) [13:12:43:413]: Closing MSIHANDLE (86) of type 790531 for thread 7580
    MSI (s) (B4!9C) [13:12:43:414]: Creating MSIHANDLE (87) of type 790531 for thread 7580
    CAQuietExec:  ERROR: Cannot create a file when that file already exists.
    MSI (s) (B4!9C) [13:12:43:414]: Closing MSIHANDLE (87) of type 790531 for thread 7580
    MSI (s) (B4!9C) [13:12:43:416]: Creating MSIHANDLE (88) of type 790531 for thread 7580
    CAQuietExec:  
    MSI (s) (B4!9C) [13:12:43:417]: Closing MSIHANDLE (88) of type 790531 for thread 7580
    MSI (s) (B4!9C) [13:12:43:417]: Creating MSIHANDLE (89) of type 790531 for thread 7580
    CAQuietExec:  Error 0x80070001: Command line returned an error.
    MSI (s) (B4!9C) [13:12:43:418]: Closing MSIHANDLE (89) of type 790531 for thread 7580
    CAQuietExec:  Error 0x80070001: CAQuietExec Failed
    MSI (s) (B4:80) [13:12:43:419]: Closing MSIHANDLE (83) of type 790536 for thread 7948
    CustomAction CAOSMRegisterLogonTask.x64.1033 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    I do not have the typical OFFICE folder in task scheduler to delete:

    Does anyone know additional steps that may resolve this?

    Thursday, January 26, 2017 9:45 PM

All replies

  • Have you ever installed Office products on the same PC? I always recommend to use the MS fix tool to clean trace before starting to install:

    https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    Friday, January 27, 2017 8:37 AM
  • Yes this PC was Windows 7 and had Office 2010 Pro Plus.  The PC was upgraded to Windows 10 Pro.

    I ran the uninstaller many times.  It seems to run in 3 parts.  Here is the logs from those runs minus the link removal results:

    Microsoft Customer Support Services - Office 2016 MSI Removal Utility

    OffScrub Version: 1.91
    64 bit OS: True
    OS Details: Microsoft Windows 10 Pro, SP 0, Version: 10.0.14393, Codepage: 1252, Country Code: 1, Language: 1033

    Start removal: 1/27/2017 8:03:08 AM


    Stage # 0 "Basics" (8:03:08 AM)
    ===============================

    Final removal mode: All Office 2016 MSI products
    Remove OSE service: True

    No legacy Office products found.

    Stage # 1 "Component Detection" (8:03:09 AM)
    ============================================

    Not running Component Detection in default removal.
     Doing Action: CloseOfficeApps
     End Action: CloseOfficeApps

    Stage # 2 "Setup.exe" (8:03:09 AM)
    ==================================

     Nothing to remove for Setup.exe

    Stage # 3 "Msiexec.exe" (8:03:09 AM)
    ====================================

     Nothing to remove for msiexec

    Stage # 4 "CleanUp" (8:03:10 AM)
    ================================


    OSE CleanUp

    LIS CleanUp
     Doing Action: CloseOfficeApps
     End Action: CloseOfficeApps

    File CleanUp
     Searching for shortcuts
     check file................................................(removed for clarity)

    Registry CleanUp
     - User Policies
     - Machine Settings
     - Delete registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0
     - Win32Assemblies
     - HKLM UpgradeCodes
     - HKCR UpgradeCodes
     - HKLM Products
     - HKCR Features
     - HKCR Products
     - Global Components
     - Published Components
     - Delivery
     - HKLM Registration
     - HKLM User Preconfigurations
     - Detcted KeyPath settings
     - temporary OffScrub registry entries

    Windows Installer cache CleanUp

    ScrubCache CleanUp

    End removal: 1/27/2017 8:06:52 AM

    The second stage, the Office2Cr remover:

       8:06:52 AM: Microsoft Customer Support Services - Office C2R / O365 Removal Utility
    Removes Office C2R / O365 when a regular uninstall is no longer possible.

    Version: 2.00
    64 bit OS: True
    Removal start: 8:06:52 AM


    Stage # 0 "Basic detection"
    ===========================
       8:06:52 AM: Ensure Windows Installer metadata integrity  (8:06:52 AM)
       8:06:52 AM: 
    Detecting installed products 
       8:06:52 AM: Check for O15 C2R products
       8:06:52 AM: Check for Office C2R products (>=QR8)
       8:06:52 AM: Check for Office C2R products (QR7)
       8:06:52 AM: Check for O16 C2R products (QR6)
       8:06:52 AM: Check ARP for Office C2R products
       8:06:54 AM: No registered product(s) found

    Stage # 1 "Uninstall"
    =====================

    Clean OSPP
    ----------
       8:06:54 AM: Skipping CleanOSPP

    End running processes
    ---------------------

    Removing scheduled tasks
       8:06:56 AM: FF_INTEGRATEDstreamSchedule
       8:06:57 AM: FF_INTEGRATEDUPDATEDETECTION
       8:06:57 AM: C2RAppVLoggingStart
       8:06:58 AM: Office 15 Subscription Heartbeat
       8:06:58 AM: Microsoft Office 15 Sync Maintenance
       8:06:59 AM: OfficeInventoryAgentFallBack
       8:06:59 AM: OfficeTelemetryAgentFallBack
       8:07:00 AM: OfficeInventoryAgentLogOn
       8:07:00 AM: OfficeTelemetryAgentLogOn
       8:07:00 AM: Office Background Streaming
       8:07:01 AM: Office Automatic Updates
       8:07:01 AM: Office ClickToRun Service Monitor
       8:07:02 AM: Office Subscription Maintenance

    Unpinning shortcuts
    -------------------

       8:09:17 AM:  check file.........................................(REMOVED for clarity)


    Removing Office C2R / O365
    --------------------------

    Checking state of OSE service
       8:09:18 AM: No uninstallable C2R items registered in Uninstall

    Removing published component registration for C2R packages

    Removing C2R and App-V registry data
       8:09:18 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\ClickToRun
       8:09:18 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
       8:09:18 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\ClickToRun
       8:09:18 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun
       8:09:18 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\ClickToRun
       8:09:18 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun

    Detect Msi based products
       8:09:18 AM: Skipping out of scope product: {66580FE8-32FA-4FF5-9F92-635F7553A86C}
       8:09:18 AM: Skipping out of scope product: {CCF298AF-9CE1-4B26-B251-486E98A34789}
       8:09:18 AM: Skipping out of scope product: {55BB2110-FB43-49B3-93F4-945A0CFB0A6C}
       8:09:18 AM: Skipping out of scope product: {8C775E70-A791-4DA8-BCC3-6AB7136F4484}
       8:09:18 AM: Skipping out of scope product: {4B6C7001-C7D6-3710-913E-5BC23FCE91E6}
       8:09:18 AM: Skipping out of scope product: {08D2E121-7F6A-43EB-97FD-629B44903403}
       8:09:18 AM: Skipping out of scope product: {E540B871-3230-4C5B-AAD5-A30F64398275}
       8:09:18 AM: Skipping out of scope product: {1D8E6291-B0D5-35EC-8441-6616F567A0F7}
       8:09:18 AM: Skipping out of scope product: {ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}
       8:09:18 AM: Skipping out of scope product: {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}
       8:09:18 AM: Skipping out of scope product: {13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}
       8:09:18 AM: Skipping out of scope product: {F8CFEB22-A2E7-3971-9EDA-4B11EDEFC185}
       8:09:18 AM: Skipping out of scope product: {55FD8F32-1A00-4B27-A8E4-AA97A12319BE}
       8:09:18 AM: Skipping out of scope product: {D3517C62-68A5-37CF-92F7-93C029A89681}
       8:09:18 AM: Skipping out of scope product: {2F73A7B2-E50E-39A6-9ABC-EF89E4C62E36}
       8:09:18 AM: Skipping out of scope product: {BC958BD2-5DAC-3862-BB1A-C1BE0790438D}
       8:09:18 AM: Skipping out of scope product: {80112B33-B9C0-424C-8C9C-7684C238325E}
       8:09:18 AM: Skipping out of scope product: {FDB30193-FDA0-3DAA-ACCA-A75EEFE53607}
       8:09:18 AM: Skipping out of scope product: {2EDC2FA3-1F34-34E5-9085-588C9EFD1CC6}
       8:09:18 AM: Skipping out of scope product: {46A3EEB3-8F6F-4BC4-9A53-CDE33D089D08}
       8:09:18 AM: Skipping out of scope product: {837b34e3-7c30-493c-8f6a-2b0f04e2912c}
       8:09:18 AM: Skipping out of scope product: {7051AEF3-01C3-4E7D-B4CC-8FBFA24B4D2B}
       8:09:18 AM: Skipping out of scope product: {CB639F34-57DC-4413-9762-C4450D5E1262}
       8:09:18 AM: Skipping out of scope product: {26A24AE4-039D-4CA4-87B4-2F32180121F0}
       8:09:18 AM: Skipping out of scope product: {26A24AE4-039D-4CA4-87B4-2F64180121F0}
       8:09:18 AM: Skipping out of scope product: {0D3E9E15-DE7A-300B-96F1-B4AF12B96488}
       8:09:18 AM: Skipping out of scope product: {FF554965-97C7-469A-9A30-E79837C091BA}
       8:09:18 AM: Skipping out of scope product: {764384C5-BCA9-307C-9AAC-FD443662686A}
       8:09:18 AM: Skipping out of scope product: {3FE312D5-B862-40CE-8E4E-A6D8ABF62736}
       8:09:18 AM: Skipping out of scope product: {929FBD26-9020-399B-9A7A-751D61F0B942}
       8:09:18 AM: Skipping out of scope product: {5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}
       8:09:18 AM: Skipping out of scope product: {71F8C486-8A13-468E-8B73-06051075556A}
       8:09:18 AM: Skipping out of scope product: {AC76BA86-1033-F400-7760-000000000005}
       8:09:18 AM: Skipping out of scope product: {AC76BA86-0804-1033-1959-001824157129}
       8:09:18 AM: Skipping out of scope product: {A0C18B96-AB79-46BD-8321-6FA83E6D25B9}
       8:09:18 AM: Skipping out of scope product: {9BE518E6-ECC6-35A9-88E4-87755C07200F}
       8:09:18 AM: Skipping out of scope product: {A749D8E6-B613-3BE3-8F5F-045C84EBA29B}
       8:09:18 AM: Skipping out of scope product: {FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}
       8:09:18 AM: Skipping out of scope product: {FC965A47-4839-40CA-B618-18F486F042C6}
       8:09:18 AM: Skipping out of scope product: {BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}
       8:09:18 AM: Skipping out of scope product: {CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}
       8:09:18 AM: Skipping out of scope product: {5442DAB8-7177-49E1-8B22-09A049EA5996}
       8:09:18 AM: Skipping out of scope product: {56DDDFB8-7F79-4480-89D5-25E1F52AB28F}
       8:09:18 AM: Skipping out of scope product: {1151BCF8-3246-4E34-9C17-22E66318C41C}
       8:09:18 AM: Skipping out of scope product: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C}
       8:09:18 AM: Skipping out of scope product: {E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}
       8:09:18 AM: Skipping out of scope product: {23170F69-40C1-2702-1514-000001000000}
       8:09:18 AM: Skipping out of scope product: {81C96689-EA5B-4B7D-A04F-16326EC51BC2}
       8:09:18 AM: Skipping out of scope product: {60EC980A-BDA2-4CB6-A427-B07A5498B4CA}
       8:09:18 AM: Skipping out of scope product: {63B5DA5A-477B-438D-A6A0-118787A4C71B}
       8:09:18 AM: Skipping out of scope product: {98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}
       8:09:18 AM: Skipping out of scope product: {56EC47AA-5813-4FF6-8E75-544026FBEA83}
       8:09:18 AM: Skipping out of scope product: {25E80DAA-FD87-DCE5-202C-CC02F6673002}
       8:09:18 AM: Skipping out of scope product: {F383B6BA-6922-4788-8B5D-CFC2FCDDBA7E}
       8:09:18 AM: Skipping out of scope product: {7299052b-02a4-4627-81f2-1818da5d550d}
       8:09:18 AM: Skipping out of scope product: {3C3D696B-0DB7-3C6D-A356-3DB8CE541918}
       8:09:18 AM: Skipping out of scope product: {64E6007B-1DA9-42CD-BBE4-D5FA67A7C71D}
       8:09:18 AM: Skipping out of scope product: {5CA7FC9B-8508-4494-B365-6FBCBAEB8E89}
       8:09:18 AM: Skipping out of scope product: {FEB375AB-6EEC-3929-8FAF-188ED81DD8B5}
       8:09:18 AM: Skipping out of scope product: {B175520C-86A2-35A7-8619-86DC379688B9}
       8:09:18 AM: Skipping out of scope product: {710f4c1c-cc18-4c49-8cbf-51240c89a1a2}
       8:09:18 AM: Skipping out of scope product: {3506D54C-E80F-41CE-B95A-91AE1C4DD486}
       8:09:18 AM: Skipping out of scope product: {63CE935C-03E3-4EB4-B194-792CB2F91C87}
       8:09:18 AM: Skipping out of scope product: {F232C87C-6E92-4775-8210-DFE90B7777D9}
       8:09:18 AM: Skipping out of scope product: {0398BFBC-991B-3275-9463-D2BF91B3C80B}
       8:09:18 AM: Skipping out of scope product: {1F1C2DFC-2D24-3E06-BCB8-725134ADF989}
       8:09:18 AM: Skipping out of scope product: {9A25302D-30C0-39D9-BD6F-21E6EC160475}
       8:09:18 AM: Skipping out of scope product: {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
       8:09:18 AM: Skipping out of scope product: {D079CAAD-0C31-47A2-9AF5-A82F9CD9B221}
       8:09:18 AM: Skipping out of scope product: {BD95A8CD-1D9F-35AD-981A-3E7925026EBB}
       8:09:18 AM: Skipping out of scope product: {F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}
       8:09:18 AM: Skipping out of scope product: {4B58203F-1E1E-494B-8265-B0030F9D641C}
       8:09:18 AM: Skipping out of scope product: {4A03706F-666A-4037-7777-5F2748764D10}

    Stage # 2 "CleanUp"
    ===================

    Registry CleanUp
    ----------------
       8:09:21 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Registration
       8:09:21 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Registration
       8:09:21 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\Software\Microsoft\Office\Registration
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\InstallRoot\Virtual
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\InstallRoot\Virtual
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Common\InstallRoot\Virtual
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2027FC3B-CF9D-4ec7-A823-38BA308625CC}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\ClickToRun
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRunStore
       8:09:21 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\ClickToRun
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRunStore
       8:09:21 AM: Key not found. Cannot delete key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\ClickToRun
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRunStore
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\16.0
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\16.0
       8:09:21 AM: Delete registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Lync15
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Lync16
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Protocols\Handler\osf
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\Microsoft SPFS Icon Overlay 1 (ErrorConflict)
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\Microsoft SPFS Icon Overlay 2 (SyncInProgress)
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\Microsoft SPFS Icon Overlay 3 (InSync)
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\Microsoft SPFS Icon Overlay 1 (ErrorConflict)
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\Microsoft SPFS Icon Overlay 2 (SyncInProgress)
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\Microsoft SPFS Icon Overlay 3 (InSync)
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{B28AA736-876B-46DA-B3A8-84C5E30BA492}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{8B02D659-EBBB-43D7-9BBA-52CF22C5B025}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{0875DCB6-C686-4243-9432-ADCCF0B9F2D7}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{42042206-2D85-11D3-8CFF-005004838597}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{993BE281-6695-4BA5-8A2A-7AACBFAAB69E}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{C41662BB-1FA0-4CE0-8DC5-9B7F8279FF97}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{506F4668-F13E-4AA1-BB04-B43203AB3CC0}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{D66DC78C-4F61-447F-942B-3FB6980118CF}
       8:09:21 AM: Value not found. Cannot delete value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{46137B78-0EC3-426D-8B89-FF7C3A458B5E}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\{0875DCB6-C686-4243-9432-ADCCF0B9F2D7}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\Namespace\{B28AA736-876B-46DA-B3A8-84C5E30BA492}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\NetworkNeighborhood\Namespace\{46137B78-0EC3-426D-8B89-FF7C3A458B5E}
       8:09:21 AM: Key not found. Cannot delete key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches\Microsoft Office Temp Files

    Scanning Windows Installer metadata for removeable UpgradeCodes

    Scanning Windows Installer Global Components metadata

    Scanning Windows Installer Published Components metadata

    File Cleanup
    ------------

    Removing scheduled tasks
       8:10:02 AM: FF_INTEGRATEDstreamSchedule
       8:10:03 AM: FF_INTEGRATEDUPDATEDETECTION
       8:10:03 AM: C2RAppVLoggingStart
       8:10:04 AM: Office 15 Subscription Heartbeat
       8:10:05 AM: Microsoft Office 15 Sync Maintenance
       8:10:05 AM: OfficeInventoryAgentFallBack
       8:10:06 AM: OfficeTelemetryAgentFallBack
       8:10:06 AM: OfficeInventoryAgentLogOn
       8:10:06 AM: OfficeTelemetryAgentLogOn
       8:10:06 AM: Office Background Streaming
       8:10:07 AM: Office Automatic Updates
       8:10:07 AM: Office ClickToRun Service Monitor
       8:10:08 AM: Office Subscription Maintenance

    Deleting OfficeSvc service

    Deleting ClickToRunSvc service

    Deleting C2R package files

    Deleting Office folders
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Program Files\Microsoft Office 15
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Program Files\Microsoft Office 16
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Program Files (x86)\Common Files\Microsoft Office 15
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Program Files (x86)\Common Files\Microsoft Office 16
       8:10:09 AM: Path not found. Cannot not delete folder: C:\ProgramData\Microsoft\ClickToRun
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Program Files\Common Files\microsoft shared\ClickToRun
       8:10:09 AM: Path not found. Cannot not delete folder: C:\ProgramData\Microsoft\office\FFPackageLocker
       8:10:09 AM: Path not found. Cannot not delete folder: C:\ProgramData\Microsoft\office\ClickToRunPackageLocker
       8:10:09 AM: Path not found. Cannot not delete folder: C:\ProgramData\Microsoft\office\Heartbeat
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Users\bryan\Microsoft Office
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Users\bryan\Microsoft Office 15
       8:10:09 AM: Path not found. Cannot not delete folder: C:\Users\bryan\Microsoft Office 16

    Search and delete shortcuts
       8:10:13 AM:  check file:..........................(REMOVED for clarity)

    File Cleanup complete
       8:12:25 AM: Value not found. Cannot delete value: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\CleanC2R\Rerun

    Removal result: 0 - SUCCESS

    Removal end.

    Then it runs the Office 2013 uninstaller:

    Microsoft Customer Support Services - Office 2013 MSI Removal Utility

    OffScrub Version: 1.99
    64 bit OS: True
    OS Details: Microsoft Windows 10 Pro, SP 0, Version: 10.0.14393, Codepage: 1252, Country Code: 1, Language: 1033

    Start removal: 1/27/2017 8:12:26 AM

    Arguments:   


    Stage # 0 "Basics" (8:12:26 AM)
    ===============================

    Final removal mode: All Office 2013 MSI products
    Remove OSE service: True

    No legacy Office products found.

    Stage # 1 "Component Detection" (8:12:27 AM)
    ============================================

    Not running Component Detection in default removal.
     Doing Action: CloseOfficeApps
     End Action: CloseOfficeApps

    Stage # 2 "Setup.exe" (8:12:27 AM)
    ==================================

     Nothing to remove for Setup.exe

    Stage # 3 "Msiexec.exe" (8:12:27 AM)
    ====================================

     Nothing to remove for msiexec

    Stage # 4 "CleanUp" (8:12:28 AM)
    ================================


    OSE CleanUp

    LIS CleanUp
     Doing Action: CloseOfficeApps
     End Action: CloseOfficeApps

    File CleanUp
     Searching for shortcuts
     check file:......................................(REMOVED for clarity)

    Registry CleanUp
     - User Policies
     - Machine Settings
     - Win32Assemblies
     - HKLM UpgradeCodes
     - HKCR UpgradeCodes
     - HKLM Products
     - HKCR Features
     - HKCR Products
     - Global Components
     - Published Components
     - Delivery
     - HKLM Registration
     - HKLM User Preconfigurations
     - Detcted KeyPath settings
     - temporary OffScrub registry entries

    Windows Installer cache CleanUp

    ScrubCache CleanUp

    End removal: 1/27/2017 8:15:26 AM

    Ran the 2010 uninstaller also:

    Microsoft Customer Support Services - Office 2010 Removal Utility

    Version: 1.36_fixit
    64 bit OS: True
    Start removal: 1/27/2017 8:21:02 AM


    Stage # 0 "Basics" (8:21:02 AM)
    ===============================

    Final removal mode: All Office 2010 products
    Remove OSE service: True

    No legacy Office products found.

    Stage # 1 "Component Detection" (8:21:03 AM)
    ============================================

    Prepare for CleanUp stages.
    Identifying removable elements. This can take several minutes.
     Scanning 20640 components
    ...................................
    ...................................
    .............................. Done

     Doing Action: CloseOfficeApps
     End Action: CloseOfficeApps

    Stage # 2 "Setup.exe" (8:21:21 AM)
    ==================================

     Nothing to remove for Setup.exe

    Stage # 3 "Msiexec.exe" (8:21:21 AM)
    ====================================

     Nothing to remove for msiexec

    Stage # 4 "CleanUp" (8:21:22 AM)
    ================================


     OSE CleanUp
     Softgrid CleanUp

     LIS CleanUp
     Doing Action: CloseOfficeApps
     End Action: CloseOfficeApps

     File CleanUp
     Searching for shortcuts. This can take some time ...

     Registry CleanUp
     Remove temporary registry entries

     Windows Installer cache CleanUp

     ScrubCache CleanUp

    End removal: 1/27/2017 8:23:25 AM

    After all that and a reboot, same results.  2016 fails to install with the same error items in the logs.

    Friday, January 27, 2017 4:32 PM
  • Try with Windows clean boot and see if it works.

    Tuesday, January 31, 2017 9:26 AM
  • I ran through msconfig booted clean mode.  Logged in as a new local administrator also. 

    Same error but there are some additional errors relating to open templates:

    FormatFilesInUseTemplate:  OMSICA : Initializing CustomAction FormatFilesInUseTemplate
    MSI (s) (20!6C) [16:34:22:084]: Closing MSIHANDLE (16125) of type 790531 for thread 10348
    MSI (s) (20!6C) [16:34:22:084]: Creating MSIHANDLE (16126) of type 790531 for thread 10348
    FormatFilesInUseTemplate:  Original message template: ErrorId=1603, Template='The file  is being held in use.  Close that application and click 'Retry'.'.

    Tuesday, January 31, 2017 5:58 PM