2010 Upgrade -- Icons Missing


  • Just completed installation of the 2010 Office Home and Business Edition upgrade on Windows 7x64.  The icons for Excel and Word are present on the Start Menu; however, OneNote, Powerpoint, and Outlook have the default icon (window with blue bar across top and red triangle and light blue circle inside the window).  If I go into Properties on the selected program in the Start Menu, the proper icon is shown in the top left hand corner under the Shortcut tab and the Change Icon feature is grayed out.  Have restarted the computer with no result.

    The Office 2007 products were in a different folder on the Start Menu.  Did move the Office 2010 products to this location too after the install because the install did not place the new software in the original Office 2007 Start Menu folder.

    Wednesday, June 23, 2010 11:20 PM


  • Hi,


    I suggest you pin office .exe to start menu firstly.


    Click C:\Program Files\Microsoft Office\Office 14 and locate onenote/outlook/powerpoint application .exe file (such as onenote.exe/powerpnt.exe/outlook.exe...), then right-click on each .exe file and choose 'Pin to Start Menu'.


    Reboot your computer.

    If it still not works, try to repair your office 2010.

    Click Start->Control Panel->Add or delete Programs, right click office 2010 and choose ''change'', select ''repair''.

    • Marked as answer by Jennifer Zhan Monday, June 28, 2010 1:04 AM
    Thursday, June 24, 2010 1:53 AM