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EXCEL 2007: Error when saving to a Network Share

    Question

  • In our work environment I have around 500 computers.  Some can save to the network in Excel, some cannot.  I have read similar issues that referenced KB980232 as the root of the problem but I have uninstalled that with no success.  The exact error is "<filename> cannot be accessed.  The file may be corrupted, located on a server that is not responding, or read-only". 

    Current Work-around:

    If I save to the local drive, I can copy it to the server every time.  All computers are on Windows XP SP3 and Office 2007.

    Wednesday, November 23, 2011 8:43 PM

All replies

  • Hi,

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    Have you tried the hotfix “983458” mentioned in KB980232 or please inform the error message when you are installing this hotfix.

     

    Thanks for your understanding.

     

    Sincerely

    Rex Zhang

    --------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Friday, November 25, 2011 5:38 AM
    Moderator
  • Thanks for your response.  Yes, I have installed the hotfix without error but looking at the logfile I cannot tell if it actually correctly installed.  With the 980232 uninstall, this also did not error out but the log brings question as to whether or not it actually did.  I am attaching both logfiles.

    [KB983458.log]
    2.156: ================================================================================
    2.156: 2011/11/23 14:59:08.303 (local)
    2.156: d:\129f1cc6d92fb483f86647\update\update.exe (version 6.3.13.0)
    2.187: Hotfix started with following command line:
    2.203: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    3.750: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2
    3.750: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2
    3.750: DoInstallation: CleanPFR failed: 0x2
    3.750: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    3.765: SetProductTypes: InfProductBuildType=BuildType.Sel
    3.765: SetAltOsLoaderPath: No section uses DirId 65701; done.
    3.844: DoInstallation: FetchSourceURL for d:\129f1cc6d92fb483f86647\update\update_SP3GDR.inf failed
    3.844: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    3.844: BuildCabinetManifest: update.url absent
    3.844: Starting AnalyzeComponents
    3.844: AnalyzePhaseZero used 0 ticks
    3.844: No c:\windows\INF\updtblk.inf file.
    3.844: OEM file scan used 0 ticks
    3.953: AnalyzePhaseOne: used 109 ticks
    3.953: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    3.953: AnalyzeComponents: Hotpatching is disabled.
    3.953: FindFirstFile c:\windows\$hf_mig$\*.*
    4.219: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.234: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.250: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.312: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.328: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.344: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.344: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    4.687: AnalyzeForBranching used 93 ticks.
    4.687: AnalyzePhaseTwo used 0 ticks
    4.687: AnalyzePhaseThree used 0 ticks
    4.687: AnalyzePhaseFive used 0 ticks
    4.687: AnalyzePhaseSix used 0 ticks
    6.937: AnalyzeComponents used 3093 ticks
    6.937: Downloading 0 files
    6.937: bPatchMode = FALSE
    6.937: Inventory complete: ReturnStatus=0, 3093 ticks
    8.890: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB983458$
    8.890: Num Ticks for invent : 5046
    8.906: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFX9FF.tmp
    8.922: Copied file:  c:\windows\inf\branches.inf
    12.781: Allocation size of drive C: is 4096 bytes, free space = 33419612160 bytes
    12.797: AnalyzeDiskUsage:  Skipping EstimateDiskUsageForUninstall.
    12.797: Drive C: free 31871MB req: 11MB w/uninstall: NOT CALCULATED.
    12.797: CabinetBuild complete
    12.797: Num Ticks for Cabinet build : 3907
    12.797: DynamicStrings section not defined or empty.
    12.797: FileInUse:: Detection disabled.
    13.797: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    13.890: Num Ticks for Backup : 1093
    14.031: Num Ticks for creating uninst inf : 141
    14.047: Registering Uninstall Program for -> KB983458, KB983458 , 0x0
    14.047: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    20.328: System Restore Point set.
    20.453: Copied file:  C:\WINDOWS\system32\spmsg.dll
    20.547: PFE2: Not avoiding Per File Exceptions.
    20.609: GetCatVersion:  Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB983458.cat with error 0x57
    20.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\update_SP3QFE.inf -> c:\windows\$hf_mig$\KB983458\update\update_SP3QFE.inf.
    20.844: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\spuninst.exe -> c:\windows\$hf_mig$\KB983458\spuninst.exe.
    20.859: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\spmsg.dll -> c:\windows\$hf_mig$\KB983458\spmsg.dll.
    20.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\spcustom.dll -> c:\windows\$hf_mig$\KB983458\update\spcustom.dll.
    20.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\KB983458.CAT -> c:\windows\$hf_mig$\KB983458\update\KB983458.CAT.
    20.969: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\update.exe -> c:\windows\$hf_mig$\KB983458\update\update.exe.
    20.984: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\updspapi.dll -> c:\windows\$hf_mig$\KB983458\update\updspapi.dll.
    20.984: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\update.ver -> c:\windows\$hf_mig$\KB983458\update\update.ver.
    21.015: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\updatebr.inf -> c:\windows\$hf_mig$\KB983458\update\updatebr.inf.
    21.015: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\eula.txt -> c:\windows\$hf_mig$\KB983458\update\eula.txt.
    21.047: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\129f1cc6d92fb483f86647\update\branches.inf -> c:\windows\$hf_mig$\KB983458\update\branches.inf.
    21.140: Copied file:  c:\windows\$hf_mig$\KB983458\SP3QFE\mrxsmb.sys
    21.406: DoInstallation: Installing assemblies with source root path: d:\129f1cc6d92fb483f86647\
    21.406: Num Ticks for Copying files : 7375
    21.453: Num Ticks for Reg update and deleting 0 size files : 47 
    25.500: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    32.250: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
    0.719: ================================================================================
    0.719: 2011/11/23 15:08:40.518 (local)
    0.719: d:\9d325c46db92e0716cf2c40b15ea\update\update.exe (version 6.3.13.0)
    0.719: Hotfix started with following command line:
    0.719: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.469: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2
    1.469: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2
    1.469: DoInstallation: CleanPFR failed: 0x2
    1.469: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.469: SetProductTypes: InfProductBuildType=BuildType.Sel
    1.469: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.484: DoInstallation: FetchSourceURL for d:\9d325c46db92e0716cf2c40b15ea\update\update_SP3GDR.inf failed
    1.484: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    1.484: BuildCabinetManifest: update.url absent
    1.484: Starting AnalyzeComponents
    1.484: AnalyzePhaseZero used 0 ticks
    1.484: No c:\windows\INF\updtblk.inf file.
    1.484: OEM file scan used 0 ticks
    1.516: AnalyzePhaseOne: used 32 ticks
    1.516: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    1.516: AnalyzeComponents: Hotpatching is disabled.
    1.516: FindFirstFile c:\windows\$hf_mig$\*.*
    1.625: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.641: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.656: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.672: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.672: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.688: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.703: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    1.859: AnalyzeForBranching used 31 ticks.
    1.859: AnalyzePhaseTwo used 0 ticks
    1.859: AnalyzePhaseThree used 0 ticks
    1.859: AnalyzePhaseFive used 0 ticks
    1.859: AnalyzePhaseSix used 0 ticks
    3.797: AnalyzeComponents used 2313 ticks
    3.797: Downloading 0 files
    3.797: bPatchMode = FALSE
    3.797: Inventory complete: ReturnStatus=0, 2313 ticks
    4.578: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB983458$
    4.578: Num Ticks for invent : 3094
    4.594: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFXA05.tmp
    4.609: Copied file:  c:\windows\inf\branches.inf
    9.453: Allocation size of drive C: is 4096 bytes, free space = 33364094976 bytes
    9.469: Drive C: free 31818MB req: 5MB w/uninstall 0MB
    9.469: CabinetBuild complete
    9.469: Num Ticks for Cabinet build : 4891
    9.469: DynamicStrings section not defined or empty.
    9.469: FileInUse:: Detection disabled.
    10.469: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    16.094: System Restore Point set.
    16.141: Copied file:  C:\WINDOWS\system32\spmsg.dll
    16.203: PFE2: Not avoiding Per File Exceptions.
    17.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\update_SP3QFE.inf -> c:\windows\$hf_mig$\KB983458\update\update_SP3QFE.inf.
    17.328: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\spuninst.exe -> c:\windows\$hf_mig$\KB983458\spuninst.exe.
    17.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\spmsg.dll -> c:\windows\$hf_mig$\KB983458\spmsg.dll.
    17.516: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\spcustom.dll -> c:\windows\$hf_mig$\KB983458\update\spcustom.dll.
    17.563: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\KB983458.CAT -> c:\windows\$hf_mig$\KB983458\update\KB983458.CAT.
    17.984: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\update.exe -> c:\windows\$hf_mig$\KB983458\update\update.exe.
    18.063: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\updspapi.dll -> c:\windows\$hf_mig$\KB983458\update\updspapi.dll.
    18.078: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\update.ver -> c:\windows\$hf_mig$\KB983458\update\update.ver.
    18.109: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\updatebr.inf -> c:\windows\$hf_mig$\KB983458\update\updatebr.inf.
    18.109: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\eula.txt -> c:\windows\$hf_mig$\KB983458\update\eula.txt.
    18.328: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\9d325c46db92e0716cf2c40b15ea\update\branches.inf -> c:\windows\$hf_mig$\KB983458\update\branches.inf.
    18.344: DoInstallation: Installing assemblies with source root path: d:\9d325c46db92e0716cf2c40b15ea\
    18.344: Num Ticks for Copying files : 8875
    18.344: Num Ticks for Reg update and deleting 0 size files : 0 
    18.359: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    23.391: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
    1.890: ================================================================================
    1.906: 2011/11/23 15:23:59.929 (local)
    1.906: d:\f0e84d5632c101b4b8\update\update.exe (version 6.3.13.0)
    1.906: Hotfix started with following command line:
    1.906: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2.375: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2
    2.375: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2
    2.375: ---- Old Information In The Registry ------
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000000_.tmp.dll (6.3.13.0)
    2.375: Destination:
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000003_.tmp.dll (6.3.13.0)
    2.375: Destination:
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst
    2.375: Destination:
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$
    2.375: Destination:
    2.375: Source:c:\windows\$hf_mig$
    2.375: Destination:
    2.375: ---- New Information In The Registry ------
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000000_.tmp.dll (6.3.13.0)
    2.375: Destination:
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000003_.tmp.dll (6.3.13.0)
    2.375: Destination:
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst
    2.375: Destination:
    2.375: Source:C:\WINDOWS\$NtUninstallKB980232$
    2.375: Destination:
    2.375: Source:c:\windows\$hf_mig$
    2.375: Destination:
    2.375: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2.375: SetProductTypes: InfProductBuildType=BuildType.Sel
    2.375: SetAltOsLoaderPath: No section uses DirId 65701; done.
    2.437: DoInstallation: FetchSourceURL for d:\f0e84d5632c101b4b8\update\update_SP3GDR.inf failed
    2.437: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    2.437: BuildCabinetManifest: update.url absent
    2.437: Starting AnalyzeComponents
    2.437: AnalyzePhaseZero used 0 ticks
    2.437: No c:\windows\INF\updtblk.inf file.
    2.437: OEM file scan used 0 ticks
    2.515: AnalyzePhaseOne: used 78 ticks
    2.515: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    2.515: AnalyzeComponents: Hotpatching is disabled.
    2.515: FindFirstFile c:\windows\$hf_mig$\*.*
    2.765: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    2.781: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    2.797: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    2.859: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    2.875: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    2.875: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    2.890: KB983458 Setup encountered an error:  The  update.ver file is not correct.
    3.406: AnalyzeForBranching used 109 ticks.
    3.406: AnalyzePhaseTwo used 0 ticks
    3.406: AnalyzePhaseThree used 0 ticks
    3.406: AnalyzePhaseFive used 0 ticks
    3.406: AnalyzePhaseSix used 0 ticks
    4.562: AnalyzeComponents used 2125 ticks
    4.562: Downloading 0 files
    4.562: bPatchMode = FALSE
    4.562: Inventory complete: ReturnStatus=0, 2125 ticks
    5.406: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB983458$
    5.406: Num Ticks for invent : 2969
    5.406: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFX26.tmp
    5.422: Copied file:  c:\windows\inf\branches.inf
    9.515: Allocation size of drive C: is 4096 bytes, free space = 34387554304 bytes
    9.812: Drive C: free 32794MB req: 5MB w/uninstall 0MB
    9.812: CabinetBuild complete
    9.812: Num Ticks for Cabinet build : 4406
    9.812: DynamicStrings section not defined or empty.
    9.812: FileInUse:: Detection disabled.
    10.812: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
    16.422: System Restore Point set.
    16.468: Copied file:  C:\WINDOWS\system32\spmsg.dll
    16.500: PFE2: Not avoiding Per File Exceptions.
    16.672: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\update_SP3QFE.inf -> c:\windows\$hf_mig$\KB983458\update\update_SP3QFE.inf.
    16.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\spuninst.exe -> c:\windows\$hf_mig$\KB983458\spuninst.exe.
    16.859: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\spmsg.dll -> c:\windows\$hf_mig$\KB983458\spmsg.dll.
    16.890: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\spcustom.dll -> c:\windows\$hf_mig$\KB983458\update\spcustom.dll.
    16.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\KB983458.CAT -> c:\windows\$hf_mig$\KB983458\update\KB983458.CAT.
    17.234: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\update.exe -> c:\windows\$hf_mig$\KB983458\update\update.exe.
    17.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\updspapi.dll -> c:\windows\$hf_mig$\KB983458\update\updspapi.dll.
    17.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\update.ver -> c:\windows\$hf_mig$\KB983458\update\update.ver.
    17.468: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\updatebr.inf -> c:\windows\$hf_mig$\KB983458\update\updatebr.inf.
    17.468: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\eula.txt -> c:\windows\$hf_mig$\KB983458\update\eula.txt.
    17.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied d:\f0e84d5632c101b4b8\update\branches.inf -> c:\windows\$hf_mig$\KB983458\update\branches.inf.
    17.547: DoInstallation: Installing assemblies with source root path: d:\f0e84d5632c101b4b8\
    17.547: Num Ticks for Copying files : 7735
    17.562: Num Ticks for Reg update and deleting 0 size files : 15 
    17.578: ---- Old Information In The Registry ------
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000000_.tmp.dll (6.3.13.0)
    17.578: Destination:
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000003_.tmp.dll (6.3.13.0)
    17.578: Destination:
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst
    17.578: Destination:
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$
    17.578: Destination:
    17.578: Source:c:\windows\$hf_mig$
    17.578: Destination:
    17.578: ---- New Information In The Registry ------
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000000_.tmp.dll (6.3.13.0)
    17.578: Destination:
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst\_000003_.tmp.dll (6.3.13.0)
    17.578: Destination:
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$\spuninst
    17.578: Destination:
    17.578: Source:C:\WINDOWS\$NtUninstallKB980232$
    17.578: Destination:
    17.578: Source:c:\windows\$hf_mig$
    17.578: Destination:
    17.578: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    19.515: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0

    [KB980232Uninst.log]
    0.000: ================================================================================
    0.000: 2011/11/23 15:22:46.599 (local)
    0.000: C:\WINDOWS\$NtUninstallKB980232$\spuninst\spuninst.exe (version 6.3.13.0)
    0.000: CheckUninstallDataForMultiInstancing:  [Instances] section not found
    0.000: Spuninst.exe was run with the following arguments: 
    0.000: Spuninst.exe is being run from the following location: C:\WINDOWS\$NtUninstallKB980232$
    0.000: FileInUse:: ServiceFileInUseDetect value is set as: 0
    4.406:  22 newly installed programs detected
    4.406: Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows Internet Explorer 7 (KB2544521)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB982214)
    Hotfix for Windows XP (KB983458)
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    McAfee Asset Baseline Monitor Agent
    McAfee Agent
    McAfee Policy Auditor Agent
    Security Update for Microsoft Office InfoPath 2007 (KB2510061)
    Security Update for 2007 Microsoft Office System (KB2553090)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    McAfee DLP Agent
    4.406:  22 new programs listed
    42.594: DynamicStrings section not defined or empty.
    43.594: PFE2: Not avoiding Per File Exceptions.
    43.594:
     ---- PendingFileRenamOperations Before Uninstallation ------
    43.609: SetAltOsLoaderPath: No section uses DirId 65701; done.
    43.641: Deleted file: ProductCatalogsToInstall\kb980232.cat
    43.641: Deleted file: C:\WINDOWS\$hf_mig$\kb980232\sp3qfe\mrxsmb.sys
    43.641: Starting Registry updates
    43.641: DoRegUninstall:  UpdSpFindFirstLine for Reg.Delete.Values failed: 0xe0000102
    43.641: DoRegUninstall:  UpdSpFindFirstLine for Reg.Restore.Keys failed: 0xe0000102
    43.641: Done with Registry updates
    44.438: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    44.438:
     ---- PendingFileRenameOperations After Uninstallation ------
    44.484: DeRegistering the Uninstall Program -> KB980232, 0
    48.063: RebootNecessary = 0, DontReboot = 0

    Monday, November 28, 2011 1:56 PM
  • Hello Daniel,

     

    To check if the hotfix successfully installed, search for the file Mrxsmb.sys, after hotfix installed, its version for x86 XP SP3 should be 5.1.2600.5977 according to http://support.microsoft.com/kb/983458


    Best regards,

    Daisy Cao
    Forum Support
    -----------------------------------------------------------------------------------------
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact us
    Wednesday, December 7, 2011 5:05 AM
    Moderator
  • In looking, the version number is 5.1.2600.6133.  Now I am not sure if a later patch updated the version number from the hotfix or if the hotfix was supposed to revert that version number to an earlier one.  If the later is true, is there a way to manually implement this hotfix if I cannot get it to install correctly?

    On a side note, my test machine that is working correctly has the exact same version number to this file as I do (which is not working).
    Wednesday, December 7, 2011 1:27 PM
  • Hi Daniel,

     

    If Mrxsmb.sys version 5.1.2600.6133 is working fine on another machine, it should not be the issue with Mrxsmb.sys file and the hotfix.

     

    Let’s try to look into other causes. Since only some machines experience this error when open the excel file on the network share, please go ahead to narrow down the root cause by:

     

    1. Check the same network excel file on the working machine and machine in problem.

    2. Do not use mapped drive address to open the file.

    3. Try to save the file again to make sure it was not a network connection issue.

     

    Hope it helps.


    Best regards,

    Daisy Cao
    Forum Support
    -----------------------------------------------------------------------------------------
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact us
    Thursday, December 8, 2011 8:00 AM
    Moderator
  • You are right, if you use the full UNC path instead of using the mapped network drive, it does save correctly on the machines that are having issues.  Any ideas what would be causing this or how to fix it?

    Thursday, December 8, 2011 1:10 PM
  • Just checking back in to see if anyone else might have some ideas I can try to get this fixed.
    Monday, January 9, 2012 1:47 PM