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Automatic Renwal Subscription on 5/4/2020 for $74.19 RRS feed

  • Question

  • I would like to request a refund for the automatic renewal that happened earlier this month.  The charge to my account was from Microsoft 36MSBill.info WA. in the amount of $74.19.   I believe the email account this charge was associated with my old yahoo email (lisagreen1007@yahoo.com).   For personal reasons, I needed to change my email and no longer have access to that account or the passwords associated with it.  I recently purchased a new lap-top and a new subscription that is valid through 5/21/2021. Any help would be greatly appreciated.  I can be reached at lisacgreen19642yahoo.com

    Thank you.


    Sunday, May 17, 2020 9:04 PM

All replies

  • Hi Lisa,

    You can cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancellation and the date that your Office 365 subscription ends.

    In order to request a refund, contact a Microsoft Accounts and Billing agent.

    (Any prorated credit will be returned to you within the next billing cycle.)

    In addition, it seems you've automatic renewal turned on, in this case, your payment method will be automatically charged after your paid or trial subscription ends.

    Try to turn "automatic renewal" off on the "Services & subscriptions" page:

    Turn recurring billing on or off for Office 365 for home

    Best regards
    Itch Sun


     Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

                   

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.                

    Monday, May 18, 2020 6:16 AM
  • Hi

    Would you please provide us with an update on the status of your issue?

    Best regards

    Itch Sun


     Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

                   

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.                

    Monday, May 25, 2020 8:57 AM
  • Hi,

    This thread has been around for a long time. Please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

    Best Regards,

    Itch Sun


     Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

                   

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.                

    Wednesday, May 27, 2020 7:31 AM