Power Pivot - The option get external data from Other Sources is not working RRS feed

  • Question

  • Power Pivot, the option get external data from other sources is not working. Clicking the "From Other sources" button does nothing. The other options work normally. This button has worked previously, today that started this problem. Can someone help us?
    • Edited by marciofb14 Sunday, February 10, 2019 9:47 PM
    Sunday, February 10, 2019 9:47 PM

All replies

  • I am having exactly the same problem with you since yesterday.  Excel 2016

    Home→Get External Data→From Other Sources

    does not show any available data sources like it used to before.  I have already lost a couple of hours trying to solve this issue...  I've tried to fix this issue by both Office program Quick Repair and Online Repair, but the problem still persists.  I'd appreciate it if anyone can help with this issue.  

    Monday, February 11, 2019 3:11 AM
  • Hi,

    Did you mean the Table Import Wizard option didn't display in PowerPivot?

    Please go to File- Account and provide the detail Office version number as shown in the following picture:

    If you're using MSI version Office product, please go to File- Account and click About Excel option and provide the version number as shown in the following picture:

    Please provide these information and I will try to test this problem.

    I also suggest you try to repair Office application:



    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact:

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Monday, February 11, 2019 3:11 AM
  • Hello

    Thanks a lot for your thread! I've been experiencing the same issue since last Thursday.

    I've tried to repair and re-installed office. To no avail.

    I run Excel for Office 365 MSO (16.0.11231.20122) 64-bit

    Thanks a lot for your support!

    Kind regards,


    Monday, February 11, 2019 9:55 AM
  • Same issue and same version as at.iav O365 . Not laptop related as I have 5 laptops with O365 latest build and they are all having the same issue. Found a laptop with an older version and Powerpivot is working just fine there
    Monday, February 11, 2019 12:51 PM
  • Same issue here....
    • Edited by Sbrinc Tuesday, February 12, 2019 10:30 AM
    Tuesday, February 12, 2019 10:29 AM
  • Same problem here.
    Version is 16.0.11231.20122 32-bit.
    • Edited by Mole_Alto Wednesday, February 13, 2019 11:37 AM
    Wednesday, February 13, 2019 11:36 AM
  • Same issue here:

    Wednesday, February 13, 2019 7:13 PM
  • Same issue, started around the same time.

    Does anyone have a resolution yet?

    By the way it seems to be just Office 365 versions for me as it still works on my other computer with Office Professional 2016 installed.
    • Edited by PK0026 Wednesday, February 13, 2019 7:25 PM
    Wednesday, February 13, 2019 7:14 PM
  • Just installed Office Pro 16 (trial version) and the function doesn't work either.

    Could it be linked to some Windows related update?

    Wednesday, February 13, 2019 7:28 PM
  • Most likely, when I updated the Office Professional 2016 version i was no longer able to access external data.
    Wednesday, February 13, 2019 8:02 PM
  • Hi,

    I'm getting the same issue in Excel 365.

    Version 1901 (Build 11231.20130)



    • Edited by V-Soni Thursday, February 14, 2019 9:24 AM
    Thursday, February 14, 2019 9:17 AM
  • I am having the exact same problem.  I tried everything (uninstall, reinstall, quick repair/online repair, changed from 64 bit to 32 bit). Have spent over three hours on this.

    Version is 16.0.11231.20164 64-bit.

    • Edited by albertday Thursday, February 14, 2019 1:25 PM
    Thursday, February 14, 2019 1:22 PM
  • I still have the same problem with my home PC, but my work PC has the installed version of Office Professional Plus 2016 and does not have the same problem.    

    My home PC has Microsoft Office Professional 2016 and the version is as follows:

    Version 2901 (Build 11231.20174 Click-to-Run)

    Saturday, February 16, 2019 12:41 PM
    Tuesday, February 19, 2019 7:35 PM
  • I have intalled in my home PC Office Professional Plus 2016 and there I have the same problem
    Tuesday, February 19, 2019 7:38 PM
  • Did you solve the problem??
    if yes, how did you do?
    Tuesday, February 19, 2019 7:42 PM
  • Same I updated my Windows from 1803 to 1809 and update it but.. same problem

    Uninstall office with Microsoft unistaller office tools and reinstall Office 365...update Office 365 same problem.

    Office 365 1901 - 16.0.11231.20130 32 bit or 64 bit no difference!

    Clicking the "From Other sources" button does nothing.

    Please solve the problem and tell us how to do.
    Tuesday, February 19, 2019 10:32 PM
  • Same problem. None answer.


    • Edited by osedvc Thursday, February 21, 2019 4:42 AM
    Thursday, February 21, 2019 4:25 AM
  • Dear Emi, any chance to get some insights from you? Thanks in advance!
    Friday, February 22, 2019 9:22 AM
  • MSFT Moderators - I am having the exact same issue.  Up until a week ago I was using without any issues.

    In the Power Pivot data model clicking the "From Other Sources" does not appear to invoke any process.  Literally nothing happens on the screen when the button is pressed.

    Being an eLearning instructor I need this bug fixed asap.  

    I'm using MS Excel for Office 365 MSO (16.0.11231.20164) 32-bit

    Happy to provide more information. 

    Friday, February 22, 2019 11:05 PM
  • having exact same issue!
    Tuesday, February 26, 2019 8:25 PM
  • having exact same issue!
    I am still having this issue.  Has this been fixed yet?  What shall I do to fix it?  
    Saturday, March 2, 2019 5:45 AM
  • No reply from Microsoft. Facing the issue also on Excel Pro 2016.
    Tuesday, March 5, 2019 2:55 PM
  • I checked it again today on my home PC and it is fixed now.   
    Saturday, March 9, 2019 1:36 PM
  • What has changed? New MS update?
    Tuesday, March 26, 2019 9:35 AM