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Cannot move/copy messages from pst to ActiveSync (Hotmail) folder

    Question

  • Hello,

    when attempting drag/drop or copy message from a pst hosted folder to a folder in an Hotmail account, get message

     "Cannot move the items. The folders you are trying to change do not support this operation. Sorry, Exchange ActiveSync doesn't support what you're trying to do"

    Messages can be moved from inside mailbox but not from an external store.

    From an IMAP mailbox, message becomes:

    "The folders you are trying to change do not support this operation. Could not complete the operation because the service provider does not support it."

    Whith dozens of messages to transfer from pst archive to online Hotmail account, this is a severe problem.

    Both errors reproduced from Outlook 2013 15.0.4420.1017

    Thanks in advance for your help,

    /Patrice

    Wednesday, November 07, 2012 5:31 PM

All replies

  • This is not the problem caused by Outlook client but the limitation of EAS profile. I think this is by design. Thank for your feedback.

    Tony Chen
    TechNet Community Support
    A new Office has arrived, try it now.
    A beautiful Start. It begins here. Windows 8 and Windows RT.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Friday, November 09, 2012 2:56 AM
    Moderator
  • I am also facing the same issue. What is a EAS profile? Also, I was able to copy items few weeks back.

    Wednesday, November 28, 2012 9:11 PM
  • Resolution: Uninstall Outlook 2013 and move to Outlook 2010.

    I don't know why you marked your response as an answer Tony. It does not resolve the issue. This issue in Outlook is basically a bug as far as I'm concerned. Something that worked in Office 2010 stops in 2013? The product is being used to sync all types of accounts and you call it a design when it stops? Please advise on a resolution or fix timeline and I'll mark that as an answer. Need to figure out how to go back to Office 2010 now. Thank you

    • Proposed as answer by John PPS Doe Wednesday, December 12, 2012 6:21 AM
    • Edited by John PPS Doe Wednesday, December 12, 2012 6:25 AM
    Wednesday, December 12, 2012 6:21 AM
  • You were able to copy because you had Office 2010. Outlook 2013 has introduced this bug. I think he means Exchange Active Sync profile though it does not mean anything to us in terms of a resolution though.
    Wednesday, December 12, 2012 6:22 AM
  • Resolution: Uninstall Outlook 2013 and move to Outlook 2010.

    I don't know why you marked your response as an answer Tony. It does not resolve the issue. This issue in Outlook is basically a bug as far as I'm concerned. Something that worked in Office 2010 stops in 2013? The product is being used to sync all types of accounts and you call it a design when it stops? Please advise on a resolution or fix timeline and I'll mark that as an answer. Need to figure out how to go back to Office 2010 now. Thank you

    • Proposed as answer by John PPS Doe Wednesday, December 12, 2012 6:24 AM
    • Edited by John PPS Doe Wednesday, December 12, 2012 6:25 AM
    Wednesday, December 12, 2012 6:24 AM
  • It does look like this is a limitation with EAS 14.0 per this Microsoft KB: http://support.microsoft.com/kb/2781261

    There is a proposed workaround, to install Outlook 2007/2010 and Outlook Hotmail Connector, which will allow you to move emails over to EAS. Then uninstall Outlook 2007/2010 and get 2013. It's not pretty, but you only need to do it once.

    Thursday, December 20, 2012 4:26 PM
  • If by "only once" you mean that once yo have done it, you can continue to use it despite the fact that the older version is not installed I am sorry to tell you that in my experience this is not the case. I had Outlook 2010 and was able to do this movements (they are needed when you have Hotmail and Exchange email accounts)... when I unistalled 2010 and installed 2013 this NEEDED functionality stopped working.

    If you meant to do the copy/movement ONLY once, and then uninstall the older versions, well... that doesn't work when (as I told before) you have 2 different email accounts at least and one is Exchange and the other Hotmail. I suppose that Microsoft SHOULD be happy that a person has BOTH types of accounts and also Outlook and enable the transfer of mails between both accounts. I really don't understand why they make it difficult (especially since it was supported on previous versions). Do you think they want us users to STOP using Outlook, Exchange and Hotmail????


    • Edited by Fly67 Wednesday, January 02, 2013 8:05 PM
    Wednesday, January 02, 2013 8:04 PM
  • It really depends what kind of scenario you have. I would assume the most common scenario would be that you want to move from one email provider (be it Exchange, pop3, gmail etc) to outlook.com. For that purpose the above mentioned workaround works fine, since you move your data over to outlook.com one time.

    If you need to frequently move/copy emails to EAS account, then unfortunately it seems like you'll need to keep using Outlook 2010.

    I do agree and hope that Microsoft adds this feature in the next release of EAS.

    Wednesday, January 02, 2013 8:39 PM
  • Amazing how things that always worked suddenly is broken, Outlook has been around for years no way they don't know what users want/use, this ruins backups since you can't sort/group e-mails from other accounts not even from old Outlook backup files. FIX it ASAP. Regards
    Monday, January 07, 2013 11:11 AM
  • Hi folks!

    The problem is pretty simple and yet hard to understand.

    Outlook 2013 uses the Exchange ActiveSync (EAS) as a protocol when accessing the server "m.hotmail.com". This is not a fully qualified Exchange access but only a limited one. The EAS has been developed for mobile devices and therefore has some limitations.

    The Outlook Hotmail Connector used not the EAS 14.0 but a slightly different approch. This had advantages, but also disadvantages.

    Unfortunately with Outlook 2013 the access to Hotmail (Live etc.) is only possible with the EAS and not the Outlook Hotmail Connector any more.

    As a result we have to face some of these limitations:

    1. No import of external data into a store (not via .PST or .CSV)

    2. No moving of items (as this is considered as "import")

    3. No chance to use the Hotmail datastore as a folder for POP3 mailboxes (as this is considered as "import")

    4. Inabillity to use a different mail address (even it is allowed in the Hotmail web frontend or fetched by hotmail) for sending

    As a workaround use Outlook 2007 or 2010 with the Outlook Hotmail Connector (as mentioned in the article http://support.microsoft.com/kb/2781261/ - nice joke!) or create an extra PST-file. Use this PST-File for your POP3 accounts.

    Bad thing: you have two different stores and cannot sync them as you were able before.

    Microsoft has to fix this - best option would be to switch from EAS to the full Exchange protocol for all Hotmail (and Live) mailboxes. But I think - this is utopic as Microsoft wants to have paying customers for the Exchange 365.

    Thursday, January 17, 2013 4:42 PM
  • I also think this "Answer" is nothing of the sort. I'm also affected by this issue.

    I previously had my Work Exchange and Personal Hotmail accounts setup within Outlook. I receive certain e-mails that are both personal and work related (company pension plan, childcare vouchers etc) and need to keep these in my personal e-mail for future reference. I can no longer move these e-mails from my work account to my personal account and this requirement will continue into the forseeable future.

    As we have active software assurance for Office Pro Plus that includes downgrade rights, I presume that I am legally entitle to downgrade the single Outlook component back to the 2010 version rather than downgrading the whole Office suite?

    Thanks.

    Wednesday, January 23, 2013 3:49 PM
  • I agree, this issue is not 'resolved' and needs to be opened and escalated.  A large number of people have an use multiple email accounts (work, home, school, etc.) and messages should be able to be moved to whatever account and folder the user wishes.

    I am a paid Hotmail user, paid Office 365 user and my other email account is on Exchange.  So, 3 different e-mail account, all from Microsoft, yet now in Office 2013 I can no longer move emails to where it makes since for me (people often send email to the 'wrong' account so I move the emails to where they should be).

    I suspect there will be a lot more complaints as more and more people install Office 2013/365 and find out a common and useful feature has been 'disabled' because of Active Sync.

    Please correct this issue Microsoft.  Oh, and while you are at it, Add more purchasable space to SkyDrive.  My 145GB is not enough...Thank you!

    Thursday, January 31, 2013 3:58 AM
  • Microsoft has made really great Software, but why do they design new realeases in a way that breaks working functionality? That's not a very customer oriented way to act on the market. I hope the responsible persons react and fix this bug really fast.

    Thankls in advanvce.

    Friday, February 08, 2013 9:19 AM
  • I only do this periodically (but do need to be able to do it), so I didn't discover the issue until today, about a week after installing Office 2013.  I was already unhappy with Microsoft's decision (which I understand WAS deliberate) not to show e-mails in Windows shell searches any longer.  There are very few new features of interest in Office 2013 as far as I'm concerned, but two important features of Outlook 2010 that have been done away with.  I'm uninstalling Office 2013 now.  I doubt if these "breaks" will be fixed in the future, which means eventually I'll be running unsupported software, I guess.  Feels strange - I've always kept my MS software up-to-date, but already after installing Win 8 on one computer (a spare I was trying it out on) I'm passing on it for the two machines I really use.

    For a desktop or laptop user, what really is the point of Win 8?  I've found nothing useful or interesting.  And can anyone tell me what new features they've found that are of any real value in Office 2013?  Yet in spite of the lack of wanting anything new they offer, I'd upgrade just for the sake of keeping updated if not for losing things that I actually need.



    • Edited by smoddelm Friday, February 08, 2013 10:05 PM
    Friday, February 08, 2013 8:56 PM
  • The issue goes beyond this scenario alone.  You also cannot deliver inbound pop accounts to your outlook.com folder.  This is a deal breaker for me and will be rolling back to 2010.
    Sunday, February 10, 2013 8:29 PM
  • I agree with the other sentiments expressed by most who have posted here. I use Outlook 2013 to access Hotmail for personal reasons and Exchange 2010 for business reasons. Occasionally, someone emails my personal address with something business-related, and vice versa. That presents me with the need to move the items from one mailbox to the other. I should not have to resort to forwarding the items. Why not just include the same drag-and-drop functionality that existed before? Does Microsoft have someone working for them who considers the impact to the customer before they release a product?
    Thursday, February 14, 2013 10:24 PM
  • I agree with the other sentiments expressed by most who have posted here. I use Outlook 2013 to access Hotmail for personal reasons and Exchange 2010 for business reasons. Occasionally, someone emails my personal address with something business-related, and vice versa. That presents me with the need to move the items from one mailbox to the other. I should not have to resort to forwarding the items. Why not just include the same drag-and-drop functionality that existed before? Does Microsoft have someone working for them who considers the impact to the customer before they release a product?

    The work around for coping from one Hotmail account to another one is easy. Download & install Windows Live Essentials and use Windows Live Mail 2012. It works in Windows 8 and it doesn't interfere with Outlook 2013. And I can drag & drop between Hotmail accounts inside it.
    Saturday, February 23, 2013 7:27 AM
  • How can it be possible that going forwards we reduce this kind of important functionality. Come on Microsoft, up your game, because for the first time ever, I am having to downgrade!
    Sunday, March 17, 2013 6:46 PM
  • I also see this as a huge problem, as I use Outlook 2013 to (a) access my personal Outlook.com mail account, and (b) access my Exchange business account.

    On a daily basis I feel the need to move mail between these two accounts - because sometimes I get business related mails to my personal account, and sometimes vice versa.

    I miss the Hotmail Outlook Connector in Outlook 2010!

    Wednesday, April 03, 2013 7:11 PM
  • I have this same issue... this is annoying and should be resolved ASAP so we can get on with our lives!
    Saturday, April 06, 2013 6:32 PM
  • Thats really one of the most stupid problems with outlook.com - I believe microsoft wants to force power users (wuhu more than 1 email - account) to use office365 and pay some dollars...

    Here is an (moreless official) workaround from another technet blog:

    - Go to google, register there for another mailbox (or any other provider with imap support)

    - Use the google imap connection in outlook 2013

    - Configure the outlook.com account via web interface to download and delete all messages via pop from the google account created above

    - now you can drag and drop mails from anywhere to the google account and a couple of minutes later they are in your outlook.com inbox

    Maybe you will come to the conclusion that its easier to stay with the google account... ;-)

    • Proposed as answer by LSebastian Sunday, April 07, 2013 6:29 PM
    Sunday, April 07, 2013 6:23 PM
  • My solution thinking about the future:

    1. Install VMWare Workstation and create a Windows 7 virtual machine

    2. Install Windows 7 on it

    3. Install Microsoft Office 2010

    4. Use Outlook 2010 to move all the e-mails from 7 different PSTs to 7 different e-mail accounts

    5. Keep the virtual machine, in case it is needed again some day

    The story:

    I am helping a client import their emails as they recently bought 3 licenses of office 2013 so now am forced to waste hours installing a virtual machine with windows 7 + outlook 2010 so I can move the e-mails in PST files to outlook.com folders.

    Maybe Outlook 2013 was rushed or something to miss this feature... I get the feeling this feature will not be added in 2013 or any newer versions of Office.

    I have seen Windows Mobile undergo the same kind of changes, before it was possible to use File Explorer to store files in my mobile and open them... but since windows mobile 7 this is no longer possible. Tons of people are complaining but I guess once the feature ceases to be available in any mobile OS then people have no choice but to comply or use old mobiles but you can't do that forever so eventually they win and control what you can do and force you to use paid subscriptions to have those features you previously had for free.

    I'm assuming Microsoft wants people to use Office 365 if they want to have exchange style e-mails with ability to import and drag-and-drop stuff. EAS sounds more like Office 365 Free Edition (skydrive + EAS)


    • Edited by BrunoDS Saturday, April 13, 2013 12:44 AM
    Friday, April 12, 2013 11:30 PM
  • You do realize eventually Microsoft will "update" office so it will stop working with your google account or have some "unexpected" errors where you lose e-mails... :-)

    Historically this is how it goes... I remember many many years ago people used Norton Tools then microsoft decides to do some update and suddenly the wonderful tools make your PC unbootable and OS unrecoverable... end of Norton Tools.

    So you are a lot SAFER using Microsoft if you have Windows + Microsoft Office... if you have Android then stick with Google products... :-)

    Better safe than sorry. ;-)

    Saturday, April 13, 2013 12:40 AM
  • Nope, Nope ,Nope,

    Fix it or I and MANY others will be moving off to something else.   This is ridiculous. 

    Friday, April 19, 2013 2:31 PM
  • I'll add my displeasure about this as well.  I thought installing Outlook 2013 with EAS would resolve the issues I had with Outlook 2010 and Outlook Connector since Connector often gave me errors but at least I could copy emails to the account.  This makes Outlook 2013 useless for my setup.

    Really disappointed.  I can't believe they would make such a bad decision.

    EDIT:  If MS can't fix the way EAS 'should' work, can they at least build a version of Outlook Connector for Outlook 2013?  That way I can at least move emails around, though it is still quite troublesome.

    • Edited by Fr3lncr Friday, May 03, 2013 12:59 PM Add new content
    Saturday, April 27, 2013 12:28 PM
  • I'd like to point out a few other problems with Exchange ActiveSyc and Outlook.com.  Windows 7 Pro laptop.

    I have multiple GB+ PST files that I thought I could migrate to one OST and thus have access to all of my email folders on multiple PC's and on the Internet via Outlook.com.  So, I wanted to move all the PST folders to my Outlook.com OST in Outlook 2013.  Of course I got the  "Cannot move the items. The folders you are trying to change do not support this operation. Sorry, Exchange ActiveSync doesn't support what you're trying to do." error.

    I found KB2781261 and since I still had Outlook 2010 installed, I installed the Hotmail Connector (14.0.5130.5003).  My goal was to move all the PST folders to the OST within Outlook 2010 and then switch to Outlook2013.  I also had a Win 8 box with Outlook 2013 configured.

    Here are the limitations on moving folders from a PST to an OST:

    1.  Folder names in a PST doesn't have many restrictions on length or special characters.  But a OST does!  It's restricted to 30 characters and no special characters like / and ().  So I had to go through each and every PST folder and rename folders!  I couldn't find this restriction via web searching.

    2. You cannot drag and drop a PST to an OST, you have to copy folders.  Of course in Outlook, you cannot highlight/copy multiple folders at once.  I ended up creating an "AAA" folder under each PST and dragging each folder into "AAA".  I then dragged/dropped "AAA" into the OST.  This worked until it found a folder that didn't follow the naming restrictions above and then you get a cryptic error and have to manually figure out what's missing.

    2.  Guess what, when you have files within a PST folder, like a PDF or a doc file, those will move over to the OST, but they will never sync to the outlook.com server.   So when another PC's OST sync's to the server guess what your missing.  Of course no apparent errors to warn you of this.  Another feature lost.  I have doc files and pdf's etc. scattered about many PST folders.

    3.  Beyond that, syncing to outlook.com seems to be quite slow and error prone...flat unreliable.

    4.  Even if the move of all folders from the PST to the OST was successful, the OST was for Outlook2010.  On that same box, the OST used by Outlook2013 is a DIFFERENT OST, a different file.  So the sync would have to occur to outlook.com then back down to Outlook2013's OST...on the same machine!  See item 3.

    By the way I talked to the Microsoft Office Support Team for a couple hours.  They were helpful to a degree, but after screwing around and requiring a SCANPST to fix a corrupted PST cause by their abort of Outlook2010, all my old emails were back in my Inbox (which took a couple hours to cleanup).    Eventually after an hour, the tech changed his mind and said that what I was trying to do was not reliable and I'd end up missing emails...that the sync was not reliable.  I asked where it was documented that I shouldn't be doing this....no reference given.

    Just do some Bing/Google searches for "migrating from PST to OST", etc.  Nearly all the articles talk about converting from an OST to a PST and not the other way around.  Hummmm. 

    I've just about given up with this technique and am thinking about using sync2.com  to sync PST's across multiple machines.

    Any thoughts??

     

     

     

     

     

     

     

     

     

     


    • Edited by tmikea Monday, May 06, 2013 11:04 PM
    Monday, May 06, 2013 1:48 AM
  • Microsoft probably won't solve this problem. I am using word 2013, excel 2013, powerpoint 2013 plus outlook 2010. So funny!

    • Edited by field210 Monday, May 06, 2013 2:07 AM
    Monday, May 06, 2013 2:06 AM
  • Just do some Bing/Google searches for "migrating from PST to OST", etc.  Nearly all the articles talk about converting from an OST to a PST and not the other way around.  Hummmm. 

    I've just about given up with this technique and am thinking about using sync2.com  to sync PST's across multiple machines.

    Any thoughts??

    That is because nobody migrates from a pst to an ost-file. You migrate your local data from a pst-file to an on-line mailbox such as Exchange, Outlook.com or an IMAP account. These are then cached is ost-files. Ost-files on their own are useless hence there are those convertor tools. Ost-files are also bound to their respective account and protocol and thus the ost-file created by the Outlook Hotmail Connector in Outlook 2010 can't be reused for the EAS account in Outlook 2013.

    The character limits are also not limitations of the ost-file but from Outlook.com not allowing them. The same is true for storing files directly in a folder. This is fully supported by ost-files but not by Outlook.com. If you want to store and sync individual files, use SkyDrive, DropBox or something similar.

    Synching your actively used pst-files between computers via an on-line service is a bad thing and is not supported and has a high chance of complete data loss. For details see: Synching pst-files via SkyDrive or Dropbox

    The fact that synching to Outlook.com was slow for you and caused errors was likely caused by the amount of data which you tried to move at once and because of the fact that upload speeds are usually only a fraction of your upload speed.

    Currently, migrating over your existing data from a pst-file to an Outlook.com is indeed a pain in Outlook 2013. This is due to the limitations of the EAS protocol and is currently being worked on. You might try one of the other workaround as describe here: Migrating Outlook pst-data to Outlook.com



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    Monday, May 06, 2013 1:31 PM
  • I talked to Mohammed Jameel/Team Manager Microsoft Outlook and Office Setup,Microsoft Product Support and Services.

    A bit of a language barrier, but my understanding is that He is telling me that an OST is not reliable and that I should not be using it to store all of my "old emails" that I keep in PST's.  He's saying that I should keep my data in PST's and carry them with me on a flash drive if I need them on another PC....Really that's what he said. 

    He stated that the problem described in KB2781261 may never be fixed.  It's not a bug but a feature.  I said if that's the case, update the article! 

    Mohammed recommends using the OST simply as a way of getting at your inbox, calendar, contacts on any PC...but NOT your GB+ PST emails.

    I've lost my comfort level with using an OST so that I could have access to all my emails across multiple PC's.  I guess I'll bag it and stay with PST's to store historical emails.  If as Mohammed said, I were to get locked out of Outlook.com for any reason, my OST would be worthless.

    Too bad Microsoft can't understand HOW users would like to use Outlook2013/EAS and Outlook.com in the real world. 


    • Edited by tmikea Tuesday, May 07, 2013 12:54 PM
    Monday, May 06, 2013 11:02 PM
  • this is annoying as hell, such basic functionality missing - and by design too !!

    Office 2013 has no place in my client's networks, a bit like Windows 8 - hurry up and listen to your customers MS as once they migrate to other solutions they won't be back...

    Friday, May 10, 2013 8:59 AM
  • This has really, really screwed me over today. Monday morning, still a little bit sleepy, moved a few hundred e-mails from my Hotmail account into my work Exchange account. Now I cannot put them back into my Hotmail because of this ridiculous limitation.

    Bye bye Office 2013, I'm upgrading to Office 2010.

    Monday, June 17, 2013 9:08 AM
  • I've ended up just uninstalling Outlook 2013 and reinstalling Outlook 2010.  As I have multiple email accounts and I want to ensure I keep a local copy of my emails for backup, plus an online version, I need to move emails back and forth between the PST file and the online account.  Outlook Connector allowed for this, EAS does not so despite the intermittent connection problems with Connector, at least it does what I want it to do.

    (In addition, I found out that 2013 does not allow rules to be applied to EAS accounts so I've lost additional functionality of being able to copy all my sent emails to my inbox to make them easier to file).

    There are just too many limitations with 2013 to justify keeping it.  Funny how a 'newer' version can be such a step back in so many areas. 

    Friday, July 19, 2013 12:41 PM
  • Interesting. Actually, I just moved my company to Office 365 due to frustrations with Google Apps (which tend to be half-finished and buggy). It was impossible to install the Google Apps Sync for Outlook on Outlook 2013. At the same time, I moved my personal Gmail account over to Live.com because I thought it would be EASIER to move messages back and forth since they are both Microsoft accounts.

    Ironic that I actually have to stay with Gmail for my personal email because MS accounts are incompatible with each other!

    Friday, August 09, 2013 4:44 PM
  • Since Outlook.com supports now IMAP, you can do the following to fix this problem:

    1. Connect your Outlook.com account (IMAP) in MS Office Outlook.
    2. Move your local (PST) mails to the IMAP account connected in step 1.
    3. Remove the IMAP account connected in step 1.
    4. Connect your Outlook.com account (ActiveSync) in MS Office Outlook.

    That's it.
    It works with attached documents as well...

    Hope it helps...

    • Proposed as answer by lcasarin Monday, September 30, 2013 2:30 AM
    Wednesday, September 18, 2013 9:35 PM
  • Same problem, 

    have office 365 and thereby outlook 2013, using it to connect to outllook.com account via exchange activesync.

    Cannot take emails from my archive folder and put them back in my inbox. 

    How ridiculous! Come on Microsoft, get it together.

    Items were archived by mistake and now I cannot restore them back to my inbox. 

    Please help

    paulgrillo@outlook.com

    Friday, September 27, 2013 4:49 AM
  • Since Outlook.com supports now IMAP, you can do the following to fix this problem:

    1. Connect your Outlook.com account (IMAP) in MS Office Outlook.
    2. Move your local (PST) mails to the IMAP account connected in step 1.
    3. Remove the IMAP account connected in step 1.
    4. Connect your Outlook.com account (ActiveSync) in MS Office Outlook.

    That's it.
    It works with attached documents as well...

    Hope it helps...

    WOW! I reinstalled everything in my laptop... facto some issues for having Office 2010 and installing 2013 afterwards...

    Today I did everything, started from 0, and just when I was "happy" i found this issue... I was READY to roll back to 2010 because I move around emails all of the time!!!

    I dont know who posted the post I´m quoting BUT IT WORKS!!!

    Settings:

    Login: ****@Hotmail.com (yes full address)

      • Incoming IMAP
        • Server: imap-mail.outlook.com
        • Server port: 993
      • Encryption: SSL
    • Outgoing SMTP
      • Server: smtp-mail.outlook.com
      • Server port: 587
      • Encryption:  TLS

    Now I´m doing everything just as before.

    EAS may be the way of the future but if you "upgrade your software cripling the functions most users use you are going to find out that many of us wont take it.

    This is the answer, not a workaround IMAP finally Works with Hotmail and Works well

    • Proposed as answer by JBtje Thursday, January 01, 2015 10:47 PM
    Monday, September 30, 2013 2:35 AM
  • :( IMAP fixed the email problem

    now in Outlook 2013 i have no Hotmail calendar because of the imap setting (i did had it with the EAS)

    so it is a solution but a fairly incomplete one

    people have been complaining for a year now and Microsoft does nothing

    Monday, September 30, 2013 2:49 AM
  • OMG OMG OMG!!! Thank you Nicolas~! I'm working on a 7 gig outlook express nightmare....and I had to do all the hoop looping I could ....yep, moved identities to a windows 7 computer, then installed windows live, then exported to a pst, then found out the internet was .5 up, then found out I could only synch the folders, so I then moved the pst file via my remote tools to my own computer 2 hours away so I could use it on outlook 2013 and a better internet speed for synching, to find out I had this issue....and the imap is PERFECT as these clients don't need calendar.

    The clients just wanted everything on outlook.com so they could view their email on many computers and not lose their msn.com account. I'm thrilled!!!

    THANK YOU SO MUCH!!!

    ~Lisa, aka...Call That Girl

     

    Thursday, October 17, 2013 10:19 AM
  • Wow, great solution!

    I've sacked off EAS and I'm now using IMAP instead to manage my mail. It's a shame about not being able to manage my calendar from Outlook anymore, but I'm just going to do that on my phone from now on.

    Thanks Nicolas for the solution and also to lcasarin for the exact settings. Saved me a lot of time not having to work them out for myself.

    Friday, October 25, 2013 1:57 PM
  • The IMAP workaround is a workable solution. I have both accounts added in my Outlook 2013 client - the Outlook.com (EAS) and the Outlook.com(IMAP). I use the IMAP for messages and the EAS for calendar.

    Still clumsy, but at least in my control.

    Saturday, January 04, 2014 6:13 PM
  • I have the same issues.  Microsoft, as usual, doesn't care about the current users and just makes wholesale changes that change and remove key functionality. One more reason to move away from their tools.
    Sunday, January 12, 2014 8:23 PM
  • This is a huge problem which will require me to move back to Outlook 2010.  I am the president of a Home Owners Association which has 2 (Hotmail) email accounts.  So I use Outlook for my personal mail as well as these other 2 accounts.  In order to preserve all the email communications that are important for both me and the HoA, I need to move mails across these accounts several times each day.

    I don't see a viable alternative but to move back to Outlook 2010, at least until Microsoft applies a fix which I hope is very soon.

    Friday, January 31, 2014 9:33 PM
  • If you need to move mail into the Outlook.com server, add the account as IMAP. If you don't need calendar and contacts you can remove the EAS account or you can leave both in your profile. 

    Settings: Setting up an Outlook.com IMAP account



    Diane Poremsky [MVP - Outlook]
    Outlook & Exchange Solutions Center
    Outlook Tips
    Subscribe to Exchange Messaging Outlook weekly newsletter

    Saturday, February 01, 2014 3:02 AM
  • Laughable. Just Laughable.

    I can not stand the smug replies from Microsoft trying to defend such a huge loss of functionality and this thread has been running for a long time!

    I need a working calendar and sometimes I need to import from a csv.  It used to be available (that's why I'm now dependent on it) and now it doesn't.  THIS IS A VERY GOOD REASON NOT TO UPGRADE SOFTWARE. THINK ABOUT IT M$ - LOSS OF INCOME.

    Wednesday, February 05, 2014 11:00 PM
  • Can someone wake me up when this is fixed.  Thread Start 07 Nov 12  it is 22 Feb 14 today.....  
    Saturday, February 22, 2014 8:57 PM
  • Same problem  ....please wake up MS!
    Monday, March 03, 2014 7:38 PM
  • Hi Diane Poremsky,

    I am following this already a year. Am a user of office 365 small business premium, so probably I have also MSFT hosted Exchange server.  But up till now not used it.

    Does the use or switch to office 365 exchange offers a solution?  I still want to continuing using my outlook.com email account in outlook2013

    Is there a solution coming with EAS, maybe a new update or version coming soon for outlook 2013?

    At the moment I found a patch but way to complicated to do forever.

    In oulook2013 moving my emails I like to move to outlook.com first to Google IMAP account -> auto sync with the cloud.

    On an old XP pc (sync with the cloud) those emails in Windows live mail where I also have all the accounts.

    In WLM I move them from Gmail IMAP to outlookEAS account and by mystery there it works still.

    It feels like a forbidden move, as MSFT took that option away in there new versions.

    If now update soon coming and switching to Exchange doesn't bring a solution then I like to switch over to IMAP for outlook.com.

    the only think is that oulook2013 doesn't give any option to switch from EAS to IMAP.

    thanks in advance,

    Wim

    Wednesday, March 05, 2014 1:27 PM
  • Hiya All,  I feel like I must get this all off my chest.  I've been working, part time, on migrating email users from an in-house system, Imail, to Office 365 for my college staff.  I created our office 365 account from scratch as an educational trial and we are now up and running.  Office 365 uses Microsoft Exchange for email, and importing mail and contacts from PST files has been very straightforward.  It is straightforward to have multiple mail accounts and use rules to post in any folder.

    At home I was using Office 2000 and Windows XP and yes, it did seem time I upgraded. I moved to a new Windows 7 box and the Office 365 home premium seemed a good solution for both myself and my family.  Since then I have spent DAYS trying to shift my email 'filestore' to my new account.  About 3000 emails covering a great deal of family history.  My pst file is approx 600Mb.

    This thread describes all the problems associated with moving emails so I won't repeat all of those, but I'll just summarize my final 'best course of action'.

    I set up forwarding on each of my other mail accounts to my new outlook.com account.  Then I saved a copy of my pst file.  On my new machine I downloaded Thunderbird, imported my pst file and connected to my outlook.com account via imap.

    I then, folder by folder, copied from the local folder to the imap folder.   Many retries were needed as the transfer would often stop (my internet connection, the server, I don't know. Usually the server reported error 9).

    Anyway, all my files are present and correct now.

    Finally, just to complete this diatribe, I did attempt to use my Outlook(2000) on my XP machine to import the pst file directly into the new account via imap.  This should be the optimum route - but it kept failing after a period - it ran anything up to an hour before expiring.  So I gave up that idea

    Yes Microsoft - we want an 'import pst' option for importing mail and contacts




    • Edited by Dennibobs Sunday, March 09, 2014 8:01 PM
    Sunday, March 09, 2014 7:27 PM
  • I would recommend nobody do this, and especially NOT in Outlook 2013.  Hotmail/Live/Outlook servers do NOT and never have properly supported IMAP.  This is NOT an Outlook issue.  Let me repeat, this is a Microsoft Hotmail server issue.  Case in point, Outlook 2013 handles gmail IMAP much better than Hotmail IMAP (but STILL has plenty of bugs w/gmail).

    You can open the Outlook.com account in Outlook 2013 via the IMAP protocol, but the bugs are too numerous to count.  Some of the highlights:

    • Copied/moved mails tend to end up ONLY in local cache and do NOT get synched to Hotmail server via IMAP leaving you vulnerable as you believe the email is on the server
    • No error indicates this.  It is random and the only way to know is to painstakingly compare via using the Outlook.com web interface on a continuous and regular basis.  Have fun with that!
    • Doing large scale copies/moves with IMAP on the Hotmail servers will ONLY generate the destination folders.  No mail will be moved.   Even then, as soon as the copy failure occurs (and it will), it stops generating the destination folders as well.
    • Again, no errors.  The only way to know is to compare your Outlook 2013 contents vs. Outlook.com web interface to see what's on the server and what is not

    This is BAD, BAD, BAD.  The insidious nature is that you will think everything is OK until one day you may be restoring a machine or perhaps replacing a hard drive only to find your email is NOT on the server.  Surprise, it's gone!!

    I recommend everybody stay WAY away from IMAP and Hotmail servers for Outlook.com accounts.

    Tuesday, March 25, 2014 1:17 AM
  • I have just been through the pain of getting my several GB of Hotmail folders working correctly in Outlook 2013. I receive my emails through another (POP3) account but like to move them into Hotmail folders for action and archiving (not a one-off import, this is the way I work every day).

    The method I have come up with is:

    Add Hotmail account in normal way using EAS.

    Also add Hotmail account as IMAP. Create a folder in Hotmail account called Transfer. Set IMAP account up to subscribe only to this folder (Outlook will make you subscribe to the Sent folder also). Add Transfer folder to Outlook favourites. Collapse IMAP account in Outlook, you will only need the favourite'd Transfer folder. Lack of subscription to everything else should mean flaky IMAP support can't do any damage.

    To transfer mail item from non-Hotmail to Hotmail, drag into favourite'd Transfer folder, send/receive, go into EAS Hotmail account and move from Transfer folder to required location. Send/receive again.

    To transfer mail item from Hotmail to non-Hotmail, in EAS Hotmail account drag into Transfer folder, send/receive, drag from favourite'd Transfer folder to required location. Send/receive again.

    You can obviously process more than one item at once.




    • Edited by Mandy Shaw Sunday, April 20, 2014 6:37 PM fix inaccuracy
    • Proposed as answer by keesvz Saturday, July 12, 2014 2:30 AM
    Sunday, April 20, 2014 6:32 PM
  • I ran into the same problem when I left Exchange 2010 and went to iMail server with EAS and running Outlook 2013.  After some digging it dawned on me that I have my iMail server setup so I could connect with both IMAP and EAS.  So ... all I needed to do was create the IMAP version of my e-mail account and add the old PST file to my account so I wound up with three accounts listed EAS version, IMAP version and PST file.

    Now all I had to do was drag and drop from the PST to the IMAP version and VIOLA it syncs and appears in my EAS version! 

    Ultimately if your current email server is (or can be) configured to accept both IMAP and EAS connections then all you have to do is add both versions of the account in your one Outlook 2013 client and then add the PST data file to your account and copy till you drop!

    Hope this helps someone.

    Sunday, July 20, 2014 6:50 PM
  • Tony that was the most unhelpful reply. Telling someone that their problem is intentional, or even that the problem is a bug, doesn't help them address their problem. 

    Friday, August 15, 2014 6:11 PM
  • We found an additional problem that is strongly related to this thread but was not mentioned yet:

    When using the Outlook 2013 object model (MailItem.Move) to move a message from the Inbox to a folder within the same hotmail store as the inbox, this method fails with the error message:

    "Sorry, ActiveSync doesn't support what you're trying to do"

    However, manually dragging that very same message to that very same folder works fine!

    This cannot be explained by a missing functionality in the EAS store provider, since in that case it shouldn't be able to support the drag & drop either.  Nor has it anything to do with importing anything into Hotmail, as the item is moved solely between folders within a single Hotmail store

    Can someone from Microsoft please state whether this is by design or this is a bug?

    Repro case:

    -------------

    assuming OutlookSpy is installed (but this should be easy to simulate as well using a basic add-in)

    create a childfolder in the inbox

    position on a mail item in the inbox

    click on the OutlookSpy ribbon tab

    click on the Item button in OutlookSpy ribbon

    click on the Script tab in the MailItem dialog

    enter the following script and press Run:

    Set inbox = MailItem.Parent
    set childfolder = inbox.Folders.item(1)
    MailItem.Move childFolder



    • Edited by wolkenjager Saturday, October 25, 2014 11:58 PM
    Saturday, October 25, 2014 11:51 PM
  • Thank you - this worked for me

    Computers - My love

    Saturday, November 15, 2014 2:51 PM
  • I would have paid for Office 365 (and in fact I did, but then asked for a refund), but Office 365 lacks an important feature of Outlook.com: the ability to SEND from multiple email addresses. Office 365 can retrieve from multiple email addresses, but only send from one. 

    I don't know why Microsoft can't properly design products. Their feature sets make no sense. NO product offers everything it should offer. It's just stupid, and very frustrating for the end user.

    Wednesday, November 26, 2014 11:31 PM
  • Brilliant, and there is no need to remove the IMAP account. Set up the IMAP account, and when you need to move something into an Outlook.com folder, move it into an IMAP folder. It's the same folder, just accessed through a different protocol.

    Wednesday, November 26, 2014 11:47 PM
  • Hello,

    Here is the answer to your question:

    You can still open hotmail account in outlook 2013 as IMAP, (see below configuration).

    the functionality to move messages from .pst file to IMAP folder is still working. so when you drag messages from .pst file to the imap account, these messages appear automatically in the exchange online.

    Configure hotmail as imap account:
    Incoming mail server: imap-mail.outlook.com : 993 SSL
    Outgoing mail server (SMTP): smtp-mail.outlook.com : 25 TLS (Require authentication)

    Regards.

    William

    Sunday, December 14, 2014 9:46 PM
  • Agreed, this works very well as a work-around... then you simply go back to using the EAS version of the email account once everything has synchronized. Thanks for the information everyone.
    Monday, January 26, 2015 4:54 AM
  • Great Nicolas! Your solution works just fine!

    Just adding the Outlook.com IMAP config:

    ncoming IMAP mail server
    imap-mail.outlook.com
    Incoming IMAP mail server port: 993; Encryption: SSL

    Outgoing SMTP mail server
    smtp-mail.outlook.com

    Outgoing SMTP mail server port: 587; Encryption: SSL (TLS)

    Server Requires Authentication (ON)

    Don't forget that if you have 2 steps authentication ON, you should create an APP Password for the addition of your outlook.com account as an IMAP account rather than EAS.

    Thank s Nick!

    Friday, April 10, 2015 3:12 PM
  • Since Outlook.com supports now IMAP, you can do the following to fix this problem:

    1. Connect your Outlook.com account (IMAP) in MS Office Outlook.
    2. Move your local (PST) mails to the IMAP account connected in step 1.
    3. Remove the IMAP account connected in step 1.
    4. Connect your Outlook.com account (ActiveSync) in MS Office Outlook.

    That's it.
    It works with attached documents as well...

    Hope it helps...


    Thank you, Nicolas, for providing a workaround that was suitable for my needs today!

    Basically, I had an old .pst file of outlook data from 2000-2008, and I wanted to move it into my Outlook.com account. EAS couldn't handle the moving of the emails, with the errror "Cannot move the items. The folders you are trying to change do not support this operation. Sorry, Exchange ActiveSync doesn't support what you're trying to do".

    So I used IMAP, and eventually got it to work correctly. I connected via the IMAP connectivity info provided within Outlook.com help, online. There were still several hurtles detailed below, but I was able to get past them, and now finally have all this data available online. :)

    Here are a few caveats I had to deal with, when moving the IMAP data:
    - Several folder names I had would cause sync to fail. For instance, I had to remove all of my parentheses, the forward slashes, the ampersands (&), the periods... and I even had to shorten some of the folder names. After the data was completely removed, I could reinstate the periods (which was an IMAP sync limitation), but Outlook.com itself did not support the other unsupportable characters.
    - Although I could move top-level folder names, I could not move folders that weren't at the top level. I'd get sync errors. So I had to create the child folders manually, sync, verify the hierarchy online, then drag emails into the child folders in Outlook.
    - I'd get lots of sync errors saying that syncing a message failed, but when I checked online, the message counts and the message integrity looked good. So, I ignored message sync failures. I relied on the online message counts within each folder, as verification that the data was moved successfully.

    In addition to moving emails via IMAP, I was able to connect via EAS to easily move calendar data, contacts, and tasks. The .pst also had several notes, which I saved to offline .msg files.

    All in all, it was a good day. Lots of interesting challenges that exposed weaknesses in Outlook.com support, EAS implementation, IMAP implementation, and Outlook itself .... but I got my 600 MB successfully imported. It was a one-time-deal for me, and the project is complete!

    Thanks for all your help. It was a huge game saver, for leaping that first big hurtle!

    - Jacob Klein


    Sunday, May 10, 2015 10:37 AM
  • This isn't true.  When I try to move items from my PST to my gmail account I get this error:

    Monday, August 03, 2015 9:11 PM
  • A very common scenario is this:

    1. Outlook 2016 breaks its ActiveSync profile for some unknown reason and is no longer able to connect.

    2. ActiveSync account is deleted and recreated to resolve issue. Outlook 2016 automatically moves all data to a local backup PST file.

    3. User wants to restore saved mail/contact items from backup PST file back to ActiveSync account that were not synced to the server before the breakdown.

    Therefore, Microsoft needs to fix this.


    Monday, October 05, 2015 11:45 PM
  • You want to know the funniest part? I just installed Office 2016 and the issue still remains. I can't even move an email inside my Hotmail account in Office 2016 to another folder.
    Wednesday, October 28, 2015 10:52 AM
  • The same message comes up in Outlook 2010.
    Tuesday, November 03, 2015 10:35 PM
  • Microsoft has long been willing to crush tons customers at a whim.  Outlook mobile has similarly gutted the use of folders and subfolders.  They are pandering to idiots alone, who want every email they ever receive in a single inbox folder.

    We were all recently fooled into thinking that Outlook was so much better than gmail, for the organizational abilities, that are now being eliminated.  Plainly bait and switch.

    Subfolder use is now something for business customers (except long paying Outlook desktop customers).  TBird or Apple Mail

    Monday, January 04, 2016 6:14 AM
  • In the meantime a workaround is available that I found more helpful than unstalling 2013 and installing 2010: an manual configuration in Outlook 2013 of the email account makes it possible to copy/move email items from a pst file to an online folder: https://www.msoutlook.info/question/765. Really well described!
    • Proposed as answer by Panzerbjrn Thursday, August 25, 2016 10:15 AM
    Monday, August 22, 2016 7:02 PM
  • While not a perfect solution, this is at least "good enough" for me for now, thanks for posting :-D
    Thursday, August 25, 2016 10:17 AM
  • You can add an Exchange account instead of an Exchange ActiveSync account.  When setting up the account, select to add it in automatically instead of manual setup (which is for EAS / POP / IMAP). Enter your details and follow the wizard.  This will add an Exchange account, I've tested this for both Hotmail.com and Outlook.com email addresses in Outlook 2016.

    Monday, October 03, 2016 7:33 AM
  • Indeed it seems the feature is back if your account has migrated from "Exchange ActiveSync" to "Microsoft Exchange" (https://www.howto-outlook.com/howto/outlookcommigrationinfo.htm)
    Tuesday, October 18, 2016 10:14 AM