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Visio crash RRS feed

  • Question

  • Hello,

    Has anyone had issues with Visio 2010 32bit crashing on Windows 7?

    Here is the associated eventid:

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    Faulting application name: VISIO.EXE, version: 12.0.6325.5000, time stamp: 0x4888e0e9

    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b

    Exception code: 0xc0000374

    Fault offset: 0x000cdcbb

    Faulting process id: 0x1b80

    Faulting application start time: 0x01cb09a816da94e2

    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\VISIO.EXE

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: a3a06706-759b-11df-a8fd-002713b4ab8c

    Friday, June 11, 2010 9:10 PM

Answers

  • Hi,

    I think I've got the same problem as you, I removed the bluetooth add-in for Office and this seems to have solved my issue. It only crashed Visio 2010 rather than the whole Office suite rather bizarrely...

    Friday, June 18, 2010 3:13 PM

All replies

  • Not yet, but of course its very new.  Are you running the Beta or the RTM version.  I'm on the Trial RTM under 64-bit W7 32-bit Visio 2010
    If this answer solves your problem, please check Mark as Answered. If this answer helps, please click the Vote as Helpful button. Cheers, Shane Devenshire
    Friday, June 11, 2010 10:33 PM
  • I'm running the RTM version.
    Saturday, June 12, 2010 3:57 AM
  • Any error message before it crashes? 
    If this answer solves your problem, please check Mark as Answered. If this answer helps, please click the Vote as Helpful button. Cheers, Shane Devenshire
    Saturday, June 12, 2010 9:15 PM
  • Hi,

    Try to download and install Windows Media Player and other updates of your OS.

    Friday, June 18, 2010 10:01 AM
    Moderator
  • Hi,

    I think I've got the same problem as you, I removed the bluetooth add-in for Office and this seems to have solved my issue. It only crashed Visio 2010 rather than the whole Office suite rather bizarrely...

    Friday, June 18, 2010 3:13 PM
  • I think disabling the bluetooth addin was the solution. Thanks!
    • Proposed as answer by MrITGuy666 Thursday, May 10, 2012 7:27 PM
    Monday, July 19, 2010 10:15 PM
  • Where and how did you disable the Bluetooth add-in? 

    Thanks! 

    Wednesday, February 16, 2011 9:42 PM
  • Never mind, I found it.  Open Vision and go to File --> Options --> Add-Ins.  From there, select Manage: COM Add-ins at the bottom and click the Go... button. 

    It's worth noting that mine already had the Bluetooth add-in disabled, so I removed it.  That did the trick.  It took a while to print the first PDF but all the others have been fast. 

    Thanks all. 

    Wednesday, February 16, 2011 9:51 PM
  • Thank you!

    Removing Bluetooth Add-In solved this irritating issue!

    Friday, March 11, 2011 9:00 AM
  • Why is the Bluetooth add-in enabled across the Office 2010 suite by default?  This is the number one cause of crashes and the number one irritating issue with an otherwise excellent product.

    Can someone comment on why this isn't disabled by default?

    Wednesday, March 23, 2011 9:45 PM
  • this also fixed my problem .... thanks!!!
    Felipe
    Sunday, July 31, 2011 1:39 PM
  • Still a problem for me, any more suggestions?
    Friday, October 21, 2011 11:18 AM
  • I am having the problem with Visio crashing also...no prior warning, the program just closes. I do have Bluetooth enabled but I can't get it to disable. I've used File ~ options ~ add-ins. I click on the "Send to Bluetooth" add-in, change the "manage" drop-down to disable and then press GO. It tells me nothing was selected. Can someone help me with the disable problem??
    Thursday, October 27, 2011 6:34 PM
  • Why is the Bluetooth add-in enabled across the Office 2010 suite by default?  This is the number one cause of crashes and the number one irritating issue with an otherwise excellent product.

    Can someone comment on why this isn't disabled by default?

    Agreed.  I would also like an answer as to why a non-Beta product is shipping with an auto-installed add-in that fatally destabilizes the program.  Other MS Office products don't have this kind of issue.  Why is Visio, a product that many of us pay an additional premium for, treated as an afterthought?

    Removing the Bluetooth add-in appears to have fixed mine as well.

    • Edited by SGConner Tuesday, November 8, 2011 4:59 PM
    Tuesday, November 8, 2011 4:57 PM
  • Hold the shift button the VISIO 2010 shortcut, that would give option as Run as Administrator, start Visio as Admin, then you could remove bluetooth add-in

     

    that solves some of the problems,

     

    Even after disabling bluetooth addin,  if I group some objects, crashing heavily..

     

    HELP!!!!!!!!!!!!!!!!


    HydPhani
    Wednesday, December 21, 2011 11:54 AM
  • What type of shapes being grouped causes a crash? What about id you group simple circles and rectangles?

    What happens with the crash? Does Visio lock up, become slow, totally non-responsive, give an error message, just quit silently or what?

     


    -- Paul Herber, Sandrila Ltd. http://www.sandrila.co.uk/ Engineering and software shapes for Visio.
    Wednesday, December 21, 2011 1:46 PM
  • 1. I have some server icons and fancy arrows -try to group them its crashed - I mean, it shows up find solution online, restart and debug options... Either way, all the work is lost if not frequently saved. Why cant visio also have autosave - the way it works for Word, or recovery options.... Hope you suggest a solution, thanks
    HydPhani
    Wednesday, December 21, 2011 4:23 PM
  • Yes Blutooth fix worked! Good job everyone :-)
    Thursday, May 10, 2012 7:26 PM
  • Thx - [my Visio/2010/ Error: 0xc0000374] - bluetooth(!) addin(!). For me disabling the bluetooth addin was the solution too!!!. Thanks!
    Saturday, January 19, 2013 11:25 AM