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APPCRASH: Explorer.exe Fault Module Name: OLEAUT32.dll RRS feed

  • Question

  • I am running Windows 7 Ultimate 64 Bit and Explorer.exe crashes every 5 seconds.  Here is the error message:

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: explorer.exe
      Application Version: 6.1.7600.16450
      Application Timestamp: 4aebab8d
      Fault Module Name: OLEAUT32.dll
      Fault Module Version: 6.1.7600.16567
      Fault Module Timestamp: 4bbc34e9
      Exception Code: c0000005
      Exception Offset: 000000000009100d
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1033
      Additional Information 1: aa1a
      Additional Information 2: aa1a82c272dd42c407b3efa4b3048197
      Additional Information 3: 4df2
      Additional Information 4: 4df216fe194cfb2055f002e6221967c1

    This problem started after I ran windows update and rebooted.  Whether it was the update or the reboot that caused this, I do not know.  I've ran SFC /scannow and performed a clean boot with only windows services running with no luck.  The error even occurs in safe mode.  I have Microsoft Office and Quickbooks installed on this computer but little else.  The hard drives are in a mirrored RAID 1 configuration.  I've restored to a month ago before the problems happened, but the error continues.  I reverted back to the most recent restore.  I would prefer not to perform a clean install because I'm unable to pull off and backup the data files because of the crashing.  Any help would be greatly appreciated.

     

    Tuesday, February 1, 2011 6:54 PM

Answers

All replies

  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, February 1, 2011 7:20 PM
  • After a few more hours of troubleshooting, I found out that if I disable both network controllers under device manager that the system does not crash.  Unfortunately, I do not have Internet either.  I have an Intel Pro 1000 card and an onboard nVidia nforce networking controller.  Both of which have worked in the past and neither is new.  I removed the Intel card and now have only the nVidia onboard card (still disabled).  As soon as I enable it, the OS starts searching for network connections and crashes.  Please reply if you have any ideas how to fix this.

    Thanks,

    Brian

     

    Tuesday, February 1, 2011 10:50 PM
  • Thanks for your help! 

    Ok, WinDbg tells me this:

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !oleaut32
        7fefd2e0fdf - oleaut32!CProxyWrapper::Connect+1f
        [ ff:7f ]
    1 error : !oleaut32 (7fefd2e0fdf)

    the file oleaut32.dll differs in 1 bit in the RAM, compared to what the DLL should should be:

    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT_CALL _c0000005_memory_corruption!oleaut32


    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow


    Is it able to find and repair broken files (create the txt file shown under [2] and look if all files are restored)?

    best regards
    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
    [2] http://support.microsoft.com/kb/929833


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 2, 2011 8:06 PM
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards

     

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, February 4, 2011 7:54 AM
    Moderator
  • I was able to run SFC /scannow but it did not fix the problem.  I followed the steps in document 2 and pulled this from the sfcdetails.txt file:

    2011-02-05 11:16:02, Info                  CSI    00000307 [SR] Cannot repair member file [l:24{12}]"oleaut32.dll" of Microsoft-Windows-OLE-Automation, Version = 6.1.7600.16567, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2011-02-05 11:16:02, Info                  CSI    00000309 [SR] Cannot repair member file [l:30{15}]"SrpUxSnapIn.dll" of SrpUxSnapIn, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2011-02-05 11:16:02, Info                  CSI    0000030b [SR] Cannot repair member file [l:30{15}]"SrpUxSnapIn.dll" of SrpUxSnapIn, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    How do I fix this?  The document states the command line used to replace a file, but I don't know where to get the right oleaut32.dll file to use to fix this.

    Thanks,

    Brian

     

    Saturday, February 5, 2011 4:43 PM
  • The oleaut32.dll Version = 6.1.7600.16567 is part of the Update KB982110. Use expand [1] to extract the MSU and the DLL from the CAB file.
    Get the SrpUxSnapIn.dll from your Windows DVD [2]. Now replace the damaged files with the clean files.

    André

    [1] http://technet.microsoft.com/en-us/library/dd744339(WS.10).aspx
    [2] http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 5, 2011 8:17 PM
  • Hi Brian,

    Any update?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, February 8, 2011 8:57 AM
    Moderator
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