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Outlook 2010 not working. RRS feed

  • Question

  • I'm trying to open up Outlook 2010 beta and it just won't start. It worked a few times, but now it doesn't. When I open it up, I get the Outlook 2010 Beta Loading Profile thing, and then Windows attempts to configure Outlook. For some reason, it attempts to do so _every_ time. It already did it once, Outlook even started once, but it won't now. After it does that, Outlook technically 'opens' but i see a blank screen (like the not-responding type white filled screen) and "Microsoft Outlook has stopped working. -->Close the program."
    I've been trying repeatedly today but it won't work. I tried restarting, still same problem. Any ideas? Thanks.
    Tuesday, February 16, 2010 5:14 AM

Answers

  • Nope, but I figured out what the problem was. Me.
    I installed it on another computer and was told that Outlook 2010 cannot coexist with Outlook 2007. I never uninstalled 2007 from fear that 2010 may not work. I'll just uninstall outlook 2010 and see if it works then.

    Thanks for helping, though.
    • Marked as answer by Achal Dave Sunday, February 28, 2010 9:40 PM
    Sunday, February 28, 2010 9:40 PM

All replies

  • Did you make a new profile? (Control panel, Mail)

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Tuesday, February 16, 2010 7:26 PM
  • Wait, am I supposed to? I didn't know that. I had Office 2007 and I never had to do that with it. I went to mail options (control panel) and I already had a profile named 'Outlook.' Why do I need to make a new one?

    Anyway I made a new profile now, and it worked! I still would like to know why I needed a new profile. Was I supposed to know this? I don't remember reading any of this in the information supplied when I downloaded. Oh well, thanks!

    Achal.
    Wednesday, February 17, 2010 4:25 AM
  • Also, does this mean I can't use my old profile?

     

    Thanks,

    Achal.

    • Edited by Achal Dave Saturday, May 7, 2011 2:47 AM
    Wednesday, February 17, 2010 4:31 AM
  • It may just be a corrupt file - but generally speaking, its usually a good idea to make a new profile when you change versions.

    If you want to try and save the old profile, try restarting outlook in safe mode using the old profile. Hold Ctrl as you click on the outlook shortcut to go into safe mode. Does it work?

    Download the connector here: http://www.microsoft.com/downloads/details.aspx?familyid=3D003DA0-F684-4F4D-A9C8-8D15B84F60D1&displaylang=en - if you are using 64bit outlook, the link to the 64bit connector is at the bottom of the page.



    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Wednesday, February 17, 2010 4:51 AM
  • Nope, safe mode not working. Oh well, I guess I'll restart now. Thanks though!

    Also, now Outlook works with the new profile, but even now, Windows Installer attempts to install or configure Outlook every time... why?
    Wednesday, February 17, 2010 5:02 AM
  • Windows Installer still attempts to install/configure outlook every time even after multiple restarts. I'm using the new profile as well.
    What should I do?
    Sunday, February 21, 2010 3:46 AM
  • Are you logged in with an account that has administrator priviledges?
    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Sunday, February 21, 2010 4:26 AM
  • Yes.
    Sunday, February 21, 2010 4:27 AM
  • Have you tried going to Control Panel | Programs and Features (or Add/Remove Programs) and do a Repair installation of Office?
    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Sunday, February 21, 2010 4:38 AM
  • Nope, but I figured out what the problem was. Me.
    I installed it on another computer and was told that Outlook 2010 cannot coexist with Outlook 2007. I never uninstalled 2007 from fear that 2010 may not work. I'll just uninstall outlook 2010 and see if it works then.

    Thanks for helping, though.
    • Marked as answer by Achal Dave Sunday, February 28, 2010 9:40 PM
    Sunday, February 28, 2010 9:40 PM