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Win 7 Backup Error causing Blue Screen, please help!

    Question

  • Alright, here's the deal.  I just upgraded my HP computer from Vista to Win7 Home Premium through the free upgrade program that came with my computer.  I went through the process as the directions stated.  Thought everything went well until I hooked up my Seagate FreeAgent Desk 1.5TB external HD to run Windows Back up.

    Everytime I try to run Windows Backup, it almost completes and then I get the error code 0x80070002 'cannot find file'.  I does not tell me what file it cannot find or anything.  Also what happens is the system becomes ridiculously slow.  When I try to restart of shut down the system, I get a blue screen.  Here is the information that I get after the restart from blue screen:
     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.3

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               116

      BCP1:                                                    FFFFFA80083904E0

      BCP2:                                                    FFFFF88004AE3490

      BCP3:                                                    0000000000000000

      BCP4:                                                    0000000000000002

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    In addition, if I try to just transfer files over to the external HD, it becomes slow like when the backup error occurs and I get a blue screen when I attempt to restart or shut down.  It has happened five times now.  I don't have the debug software on my computer to read the .dmp files.  I am by no means an expert with computer, but I can get by if someone can give me some directions to go about how to fix the problem.  Thank you!

    Wednesday, October 28, 2009 3:16 PM

Answers

  • Hi,

     

    I would like to confirm if the blue screen occurs every time the backup runs.

     

    To troubleshoot this issue, please refer to the following steps:

     

    First, I suggest checking if the issue occurs if you backup to another location other than this hard drive.

     

    You can also perform the following steps:

     

    1. Click the Start button, type CMD in the Start Search box.

    2. Right click on CMD and choose Run as administrator.

    3. Type the following command and press Enter:

     

    fsutil resource setautoreset true C:\

     

    If the issue persists, please upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, November 2, 2009 9:18 AM
    Thursday, October 29, 2009 7:05 AM
  • Hi,

     

    According to the dump file, the BSOD was caused by nvlddmkm.sys which is the NVIDIA driver.

     

    Please update your Motherboard, BIOS and device driver to the latest version. In addition, please check if this solution works.

     

    Hope it helps.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Thursday, November 5, 2009 2:14 AM
    Wednesday, November 4, 2009 6:48 AM

All replies

  • Not sure if this post will help:
    http://www.technologyquestions.com/technology/windows-vista/217638-system-cannot-find-file-specified-0x80070002.html

    I googled around and it seems that allot of people started having this problem with Windows Vista (Yes i know you are not on Vista but it is probably the same bug affecting both operating systems).


    Others were not able to run a backup until they ended up dong a clean install as opposed to a upgrade. Which i know, isn't much help since you figure an upgrade SHOULD make things work just fine.
    Wednesday, October 28, 2009 3:32 PM
  • plcalderaz,
    Forgive me, I forgot to mention I had already checked the registry error to ensure the profile paths were correct.  I had no issues with Vista doing backups for 2 months, it has only started with the upgrade to Win7 Home Premium.  Also would the reg problem also effect just "drag and drop" copying to the external hard drive?
    Wednesday, October 28, 2009 3:52 PM
  • Hi,

     

    I would like to confirm if the blue screen occurs every time the backup runs.

     

    To troubleshoot this issue, please refer to the following steps:

     

    First, I suggest checking if the issue occurs if you backup to another location other than this hard drive.

     

    You can also perform the following steps:

     

    1. Click the Start button, type CMD in the Start Search box.

    2. Right click on CMD and choose Run as administrator.

    3. Type the following command and press Enter:

     

    fsutil resource setautoreset true C:\

     

    If the issue persists, please upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, November 2, 2009 9:18 AM
    Thursday, October 29, 2009 7:05 AM
  • Vivian,
    I have uploaded the dump files onto skydrive under the folder "memory dumps".  Thank you for your help.
    Monday, November 2, 2009 4:47 PM
  • Hi,

    Please let us know the link of it.


    Vivian Xing - MSFT
    Tuesday, November 3, 2009 9:00 AM
  • Here is the link to the folder:

    http://cid-77a34aa782fe9858.skydrive.live.com/browse.aspx/Dump%20Files

    I hope this helps.  Thank you again.
    Tuesday, November 3, 2009 3:57 PM
  • Hi,

     

    According to the dump file, the BSOD was caused by nvlddmkm.sys which is the NVIDIA driver.

     

    Please update your Motherboard, BIOS and device driver to the latest version. In addition, please check if this solution works.

     

    Hope it helps.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Thursday, November 5, 2009 2:14 AM
    Wednesday, November 4, 2009 6:48 AM
  • Vivian,
    Thank you for your help, updating the NVIDIA driver did resolve the BSOD issue.  However the error 0x80070002 is still occurring whenever I try to use Backup and Restore.  Also when I drag and drop files into my external hard drive, it stalls out after about ten seconds.  How do I go about resolving this issue?  Is there a way to find out what "file" that isn't being found during transfer?  Thank you again for all your help.
    Wednesday, November 4, 2009 4:46 PM
  • Hi,

     

    It seems that the BSOD and the backup are two different issues. I suggest that we split them into different threads to better understand the problem & reply for all community members, which will also make the whole thread clearer, concise and fast the reply for your reference. Thank you.


    Vivian Xing - MSFT
    Thursday, November 5, 2009 2:17 AM
  • Hi,

    Could you please mail me the logs from your machine? You can find them under C:\Windows\Logs\WindowsBackup\WindowsBackup.*.etl
    Zip them together and send them across to:

    sankalpm_AT_micro[opposite of hard]_DOT_com

    That'll help me diagnose the exact cause for Backup failure on your machine.

    Thanks,
    Sankalp [MSFT]
    Thursday, December 17, 2009 6:24 AM
  • Following up offline for the Backup problem.

    Thanks,
    Sankalp [MSFT]
    Friday, December 18, 2009 9:59 AM
  • download this fix from microsoft http://support.microsoft.com/kb/976972

    click View and request hotfix downloads

    after accepted terms and conditions, then click Show hotfixes for all platforms and languages (2) to select platform (x86 or x64) and follow steps to download the file

    hope this helps
    Monday, January 25, 2010 5:07 AM
  • hi, can you help, i am having similar problem, but was a clean install of win 7 home premium...

      Problem Event Name: BlueScreen

      OS Version: 6.1.7601.2.1.0.768.3

      Locale ID: 2057

     

    Additional information about the problem:

      BCCode: 7a

      BCP1: FFFFF6FC40006320

      BCP2: FFFFFFFFC0000185

      BCP3: 0000000086A39860

      BCP4: FFFFF88000C64AB8

      OS Version: 6_1_7601

      Service Pack: 1_0

      Product: 768_1

    Thursday, May 26, 2011 3:48 PM