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Visio Pro 2007 Install Fails

    Question

  • I have been trying to install Visio professional 2007 on a Windows 7 64-bit system with Office 2007 Ultimate installed.
    After entering the MSDN key and waiting for a few minutes, I get the error message: "Visio professional 2007  installation encountered an error during setup". 

    I am running the install as Admin, and have checked online for any similar issues or clues.  I have tried both the default installation and custom installation with only Visio and Add-ins, (no others).
    I also examined the installation log...

    At about line 500 of the log, I see this section:
    MSI(INFO): 'DEBUG: Error 2203:  Database: C:\MSOCache\All Users\{91120000-002E-0000-0000-0000000FF1CE}-C\ShellUI.MST. Cannot open database file. System error -2147287038'
    MSI(INFO): '1: 2203 2: C:\MSOCache\All Users\{91120000-002E-0000-0000-0000000FF1CE}-C\ShellUI.MST 3: -2147287038 '
    MSI(INFO): 'Error applying transforms. Verify that the specified transform paths are valid.
    C:\MSOCache\All Users\{91120000-002E-0000-0000-0000000FF1CE}-C\ShellUI.MST'
    MSI(COMMONDATA): '1: 2 2: 0 '
    MSI(COMMONDATA): '1: 2 2: 1 '
    MSI(TERMINATE): '(null)'
    Log level changed from: Standard to: Verbose
    Error: Failed to configure: {90120000-002A-0000-1000-0000000FF1CE} ErrorCode: 1624(0x658).
    Rolling back chain
    01/21/2010 12:51:06 Rolling back package: Office64WW

    * Note:  The folder is present, but no ShellUI.MST file is there...
    I have investigated one article that hints at a general problem with Office installations and ShellUI.MST, but I am installing English versions only.  It did not help me.  http://support.microsoft.com/kb/935683


    Any resolution for this problem? 

    Note: This is really frustrating as there always seem to be issues with Microsoft product installations, and I never install beta versions for this reason.


    Thanks.

    Thursday, July 22, 2010 4:22 PM

Answers

  •  

    Shane,

    Thanks for taking time to review my post and reply.  Unfortunately, the clean boot suggestion yielded the same result  (fails after installation runs for about 20 seconds).  I have tried installing from disk and from a recent file download.

    After failing in the clean boot install, I went back and looked around to see if I could locate the file indicated as missing in the installation error log.

    MSI(INFO): 'DEBUG: Error 2203:  Database: C:\MSOCache\All Users\{91120000-002E-0000-0000-0000000FF1CE}-C\ShellUI.MST. Cannot open database file. System error -2147287038'

    In reviewing the other 15 folders in the MSOCache location, I found one that had a "ShellUI.MST" file.  So, I copied it to the other folder, tried the installation again, and Voila!, it succeeded. 

    So my installation problem is solved for now (until I try to install the next Microsoft program).

     

    • Marked as answer by StMark1 Saturday, July 24, 2010 6:45 PM
    Saturday, July 24, 2010 6:45 PM

All replies

  • Hi, First are you installing from a website or downloading the file and then installing. The second is the recommended way. Second, are you doing a clean boot install? The following article discusses clean boots: http://support.microsoft.com/kb/929135 Do a clean boot and then try the install.
    If this answer solves your problem, please check Mark as Answered. If this answer helps, please click the Vote as Helpful button. Cheers, Shane Devenshire
    • Marked as answer by StMark1 Saturday, July 24, 2010 6:32 PM
    • Unmarked as answer by StMark1 Saturday, July 24, 2010 6:32 PM
    Saturday, July 24, 2010 8:08 AM
  •  

    Shane,

    Thanks for taking time to review my post and reply.  Unfortunately, the clean boot suggestion yielded the same result  (fails after installation runs for about 20 seconds).  I have tried installing from disk and from a recent file download.

    After failing in the clean boot install, I went back and looked around to see if I could locate the file indicated as missing in the installation error log.

    MSI(INFO): 'DEBUG: Error 2203:  Database: C:\MSOCache\All Users\{91120000-002E-0000-0000-0000000FF1CE}-C\ShellUI.MST. Cannot open database file. System error -2147287038'

    In reviewing the other 15 folders in the MSOCache location, I found one that had a "ShellUI.MST" file.  So, I copied it to the other folder, tried the installation again, and Voila!, it succeeded. 

    So my installation problem is solved for now (until I try to install the next Microsoft program).

     

    • Marked as answer by StMark1 Saturday, July 24, 2010 6:45 PM
    Saturday, July 24, 2010 6:45 PM