Need hotfix for Word 2010 regarding kb919736


  • Greetings all,

    We're looking for resolution similar to this one for Word 2007: 

    The dmCopies member always returns a value of 1 when you try to retrieve the number of copies in a print job in Word

    Is there a solution yet for Word 2010?  We have software that depends upon this functionality working correctly.

    Thank you,


    Tuesday, July 10, 2012 3:11 PM

All replies

  • Hi Willis,


    Assume that you print multiple copies of a document in Microsoft Word 2010. Then, you print one copy of the document. In this situation, the number of copies (the dmCopies member) that is sent to the DEVMODE data structure of the printer is incorrect.

    To resolve this issue in Word 2010, apply the following update:

    2598267   Description of the Word 2010 hotfix package (Word-x-none.msp): April 24, 2012

    More information, see:

    Best regards.

    William Zhou

    TechNet Community Support

    Wednesday, July 11, 2012 9:09 AM
  • Hello William,

    Thank you for the post. Initial results of this appears to be mixed.  With Word 2010 on WinXP, it appears to have resolved the issue.  However, on 64-Win 7 Enterprise (SP1), Word 2010, the issue persists.

    Thank you for helping.


    Wednesday, July 11, 2012 4:07 PM
  • Hello,

    Do you have a solution for the same problem we have in MS Word 2013?

    Thank you very much,

    Gerry Laroza

    Friday, September 6, 2013 10:35 AM