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Public Folder Permissions Problem RRS feed

  • Question

  • Hello

    We are running Exchange 2010 14.03.0468.000 (SP3 UR29) running on Server 2008R2 (also running the latest patches).  Our users run Office 2013 Professional Plus with the latest patches.

    We've have various Public Folders and use permissions to restrict access to them.

    I have added a user as Publishing Editor to one Public Folder that has multiple sub-folders.  The user also has Publishing Editor permissions on each sub-folder.

    Sometimes when the user attempts to move an email from the root folder to a sub-folder:

    > A copy remains in both the Sub Folder and the Root Folder.  Other users can see both the original and the copy left in the root folder, they can subsequently move or the delete the copy without issue
    > The user gets a message saying "Unknown Error".
    > The user cannot delete any emails in the root or sub-folders.

    I am unsure what to do, all users have "Publishing Editor" permissions, the folder has been in use for quite some time.  The problem happens (seemingly) randomly and affects only one user.

    Any suggestions appreciated.

    Many thanks

    Thursday, October 17, 2019 10:40 AM

All replies

  • Hi flanjman,

    Try using the following command to check the permission for that user again:

    Get-PublicFolderClientPermission -Identity "\folder name" -User XXX | Format-List

    Also, what outlook mode is the user using now, cached or online?

    What if you changing another permission for that user such as owner, verfiy whether it works?

    Since you mentioned that the issue above affects only one user, try re-building an outlook profile for that user and check the result again. 

    Regards,

    Joyce Shen


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, October 18, 2019 2:38 AM
  • Hi,

    Do suggestions above help? If you have any questions or needed further help on this issue, please feel free to post back. If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

    Thanks for your understanding.

    Regards,

    Joyce Shen


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, October 22, 2019 1:16 AM
  • Hello

    Thanks for your suggestions.

    > Get-PublicFolderPermissions showed that the user has Publishing Editor permissions
    > I have made the user a Folder Owner and they still cannot move any items
    > The profile is in Cached Mode (they are on an RDS).  We have removed and re-added the profile but still get the "Unknown Error" when they try to move an item

    Do you have any other suggestions?

    Wednesday, October 23, 2019 10:35 AM
  • Hi flanjman,

    What's the difference between this user and other users?

    Will new-created user have the same issue? Using that user's computer/outlook client to login the new user's account.

    Try moving this user to another database and try again.

    Regards,

    Joyce Shen


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, October 24, 2019 9:15 AM
  • Hi,

    Is there any update about your issue?

    Regards,

    Joyce Shen


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, October 28, 2019 9:50 AM
  • Hello

    Thanks for your further suggestions.  I removed all user permissions from sub folders and re-added them and all is OK now.

    Many thanks
    Paul

    Friday, November 1, 2019 3:50 PM
  • Hi flanjman,

    Thanks for sharing your solution! you can mark your reply above as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

    Regards,

    Joyce Shen


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, November 4, 2019 7:39 AM