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Excel 2013 error on open: "We're sorry, but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result."

    Question

  • I installed Office 2013 (365 subscription-based) on a Windows 8 computer that had Office 2010 installed previously. After the install I also uninstalled the old version. Everything runs perfectly well except Excel, which on running (both normal and safe mode) delivers an error: "We're sorry, but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result.".

    The options presented (except close) are to repair it (online or offline). I tried both repair options, none worked. 

    Last step: I uninstalled completely the Office 365 and re-installed it again from office.com/setup. Same final result.

    The only possibility now to use Excel is through web apps, which is pretty limited. Please, any solution other then re-installing the entire Windows from scratch?!

    Thanks!

    Thursday, June 13, 2013 1:11 PM

Answers

  • I found the issue: the excel.exe was configured to run in compatibility mode for windows 7... I have windows 8. In order to correct it: excel.exe -> right click -> properties -> compatibility -> make sure the "run this program in compatibility mode for" is unchecked if you have windows 8 installed. :)
    Thursday, June 20, 2013 10:54 AM

All replies

  • Hi,

    Then start Windows in clean boot to check whether the issue is caused by some third party services.


    Jaynet Zhang
    TechNet Community Support

    Friday, June 14, 2013 3:38 AM
    Moderator
  • Thanks for the quick reply, I just tried that... Excel would not start at all in that moment... is there a service that I should allow it to run? I disabled all of them for the clean boot. 
    Friday, June 14, 2013 8:52 AM
  • I found the issue: the excel.exe was configured to run in compatibility mode for windows 7... I have windows 8. In order to correct it: excel.exe -> right click -> properties -> compatibility -> make sure the "run this program in compatibility mode for" is unchecked if you have windows 8 installed. :)
    Thursday, June 20, 2013 10:54 AM
  • Do you have bins (http://www.1upindustries.com/bins) installed? If yes, uninstall it... I know it sounds stupid, but it seems there is an incompatibility with it.
    Friday, March 28, 2014 3:22 PM
  • Nope.
    Friday, March 28, 2014 8:36 PM
  • You are the best! I wasted TONS of time this weekend uninstalling/reinstalling Office, messing with video drivers (apparently some NVidea graphics drivers can cause issues w/Excel), etc. Not sure how my compatibility setting got changed in the first place, but bottom line is, your fix did it!

    Thanks very much, GREATLY appreciated!

    Monday, January 26, 2015 6:15 PM
  • I had similar issues but due to some reasons 'compatibility' tab was non-existent in my properties tab. I thus did the following-  Right Click on Excel.exe-->Trouble Shoot Compatibility-->Troubleshoot Program-->Check the program worked in earlier version-->Check windows 8-->test it--->(if it works, you are done!). Uptil, my excel seems to be working fine.
    Sunday, May 10, 2015 4:30 AM
  • When I right click properties, there is no option of 'compatibility'. I am now on Windows 10.
    Friday, August 07, 2015 3:44 AM
  • Ran in to the same thing on my desktop, however my laptop does have the compatibility option. Both are on Windows 10. Checking the Window 7 compatibility option on my laptop produces the same error that appears on the desktop, so unchecking that option is the fix. Why don't I have that option on my desktop?!
    Friday, August 07, 2015 4:23 PM
  • I had a user that put Windows 10 on her PC and once she installed Office 13 / 365 she ran into the same issue.

    The above mentioned solution worked for her as well on windows 10.

    Thanks

    Nathan

    Wednesday, August 26, 2015 9:26 PM