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SharePoint 2013: Information Rights Management (IRM) Log Errors

    Question

  • Hi, I have been frequently seeing Event ID Errors 5823 and 5819 for Information Rights Management appearing in my logs. Through the ULS logs I have been able to track this down and reproduce the error by saving a password encrypted Office document into SharePoint.  What I don't understand is why I am seeing these errors when I do not have IRM configured.  It is set to ‘Do not use IRM on this server’ in CA.  Can anyone explain what is  going on under the hood?  I know I can ignore them but is there any way I can stop these errors being generated?

    Thanks

    Wendy

    Friday, January 30, 2015 11:24 AM

All replies

  • It might be due to the metadata syncs between SharePoint and the office application. With the xml based document formats they try to sync metadata from SharePoint into the xml itself so it's persisted offline. With Password protection that obviously can't happen. I'm not sure why they'd be tagged as IRM though so I might be going off on a tangent.

    Friday, January 30, 2015 12:22 PM
  • Thanks Alex, there is definitely a whole bunch of stuff going on with IRM, which surprises me when it isn't configured to use it.  This is what I'm seeing in my ULS logs.

    Category

    Level

    Message

    Information Rights Management

    Medium

    Information   Rights Management (IRM): The email address of the requesting user is   successfully set to IRM.

    Information Rights Management

    Information

    Information   Rights Management (IRM): The IRM client needs to connect to the RMS server to   get Templates. Attempting to make an online call to the RMS server.

    Information Rights Management

    Critical

    Information   Rights Management (IRM): There was a problem while getting the license   template issuer list after connecting to the Online RMS server instance.   Error value: 0x80040219.

    Information Rights Management

    Information

    Information   Rights Management (IRM): Initial certificate acquisition action was completed   with result code: 0x80040219.

    Information Rights Management

    Information

    Information   Rights Management (IRM): Initial certificate acquisition and other Rights   Management Services (RMS) initialization actions were completed with result   code: 0x80040219.

    Information Rights Management

    Critical

    Information   Rights Management (IRM): There was a problem while ensure IRM client. Status   value: -1, error value: 0x80040219.

    Information Rights Management

    Medium

    Information   Rights Management (IRM): The IRM status of the document [Document Path/Document   Name] is: untried (-1), the return values is: 0x0.

    Friday, January 30, 2015 12:31 PM
  • I'm seeing the errors 5823 and 5819 every half hour on my App server as well, (SP2013) and IRM is not configured in Central Admin..

    I haven't found any solutions yet

    Monday, March 16, 2015 1:48 PM
  • Same situation in my farm. Anyone has any solutions or can we safely ignore these errors??
    Tuesday, April 21, 2015 12:54 PM
  • Hi, same here, no solution so far
    • Edited by jori5 Wednesday, May 20, 2015 10:50 AM
    Wednesday, May 20, 2015 10:50 AM
  • Hello Wendy,

    I wish I could help you but we are having exactly the same issue. I am sure we have never tried to configure IRM and now we cant get rid of these errors. So far, I have found this problem is caused by application pool missing permissions for C:\Inetpub\wwwroot\_wmcs\ServerCertification.asmx, but this file is only created during IRM configuration as far as I know. Not our case...

    Really have no idea..

    Jakub

    Tuesday, June 2, 2015 10:15 AM
  • I'm seeing the same problem on my farm.  Any luck getting this resolved?
    Thursday, August 13, 2015 9:30 PM
  • Hi, no resolution or explanation yet.  As I managed to reproduce the error by saving a password encrypted Office document into SharePoint and there doesn't appear to be any issues with the farm I am just assuming it is safe to ignore them! It would be nice to know why they are being generated when IRM is not configured.

    Wendy

    Friday, August 14, 2015 10:41 AM
  • Still not resolved here.  Anyone have any luck with this?
    Friday, March 11, 2016 10:01 PM
  • I think, but am not sure, that the default line from MS is that you shouldn't need to password protect documents in SharePoint, instead relying on DLP and standard permission management. That may be why there's a resounding silence.
    Saturday, March 12, 2016 4:21 PM
  • Nice job, you can create a Hyper-link to the very same post.   I wonder if I could do that...   Can you teach me?
    Tuesday, April 12, 2016 3:15 PM
  • So, since I haven't seen any real way to resolve the issue, and it appears that it doesn't cause any real problems, would there be any negative consequences if I simply disabled Information Rights Management Diagnostic Logging? 

    Located in CA/Monitoring/Configure Diagnostic Logging/

    +Document Management Server/"Information Rights Management"

    +SharePoint Foundation/"Information Rights Management"

    Wednesday, June 29, 2016 6:17 PM