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Calculate Email Response Time

    Question

  • How can I calculate the response time from when at e-mail is received to when it has been responded to.

    Using Ms access I’m able to import the sent email. What would be the best what for me to see how my team is doing, regarding the time we receive a email to response. One step further would be if I can also see the calculation to when then email was resolved . I wish I would have sent this message last month, but at this time I’m needing to see back for the past 30 days.

    Thank you for taking this challenge on. You guys help us little people out so much

    Tyler

    Wednesday, October 16, 2013 10:55 PM

Answers

All replies

  • There is no direct way of doing this as the fields required aren't exposed as columns. You can process it by VBA or use a ready-made add-in which is designed for this purpose as the VBA required isn't that simple when you don't have any or little programming experience.

    An add-in which matches your requirements is Bells & Whistles for Outlook:
    http://addins.howto-outlook.com/dsd_bellsandwhistles

    It's latest version introduced various email metrics features. If you decide to order, use "time-saver25" to get a discount.

    If you want to go the VBA route and need assistance, you can post the code that you have problems with in the Outlook Developer forum down the hall;
    http://social.msdn.microsoft.com/Forums/en-US/outlookdev/threads



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    Wednesday, October 16, 2013 11:46 PM
  • We've created a software tool called Time To Reply (https://timetoreply.com) that measures email response times per email, per agent / mailbox and on a company wide level. You can try it free for 21 days. It works with MS and all other email providers such as o365, GSuite, Mimecast etc.
    Saturday, March 25, 2017 6:50 AM
  • Good day

    This is exactly what I am looking for as well.  As the manager of our Support Team one of our kPI's is to measure the output on resource utilization as well as response time.

    May I also make use of the 21 day free trial to try out your software tool "Time To Reply"

    Friday, September 15, 2017 9:31 AM
  • My apology, I visited the website now and saw that I can try the free trial

    thank you :-)

    Friday, September 15, 2017 9:32 AM