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  • Question

  • Hi All

    I'm open Excel, write something in sells, click File -> Send by mail

    In opened Outlook New Message windows fill destinator filed, theme and body, check encrypt and click send

    People to which i send mail recive my mail with 2 attachments(1 file without filesize ond second normal), but i send only one file

    Both of files opens correctly and have same content, but people is confusing why they recive 2 files instead of one

    Problem exists on both versions of MS Office 2007 and 2010


    MCSE 2003: Messaging, Security MCITP: Server Administrator, Enterprise Administrator, Enterprise Desktop Support, Consumer Desktop Support SMS/SCCM, CCNA
    Thursday, July 29, 2010 2:50 PM

Answers

  • Hi,

    Does this issue still happen when this recipient receive emails with attachment from other users?

    Also confirm if the recipient uses anti-virus program to scan incoming email. If so, try to disable it.

    And you may suggest he/she starts Outlook in safe mode to test, sometimes this issue may occur by some add-ins.

    Hope it does help.

    Friday, July 30, 2010 6:18 AM
    Moderator