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Outlook 2007 - emails still showing after being deleted

    Question

  • I am using Outlook 2007.  When I delete an email, it is still shown in the inbox but with the line through it.  I have looked on line and seen instructions that say select Edit > Purge, but my Outlook does not have purge only delete.  I have tried to move to a folder thinking I could delete the folder, but receive an error saying the item is deleted.
    Friday, August 26, 2011 5:01 AM

Answers

  • Hi,

    Normally, when you delete a message in an IMAP account, it gets a line through it, until you completely eradicate the message by purging the Inbox. (Many consider this an irritating "feature".) The message does not go to the "Deleted Items" folder, the "Trash" or anywhere else. However, after purging, a message that was marked for deletion will be completely erased.

    To permanently delete the items marked for deletion, do the following:

    Click a folder in your IMAP e-mail account (e-mail account: The server name, user name, password, and e-mail address used by Outlook to connect to an e-mail service. You create the e-mail account in Outlook by using information provided by your administrator or Internet service provider (ISP).). On the Edit menu, point to Purge Deleted Messages. Do one of the following:

    Click Purge Marked Items in "folder".

    Only items marked for deletion in the folder that you are in are purged from the IMAP mail server.

    Click Purge Marked Items in "e-mail account".

    All items marked for deletion in any folder for this IMAP e-mail account are purged from the IMAP mail server.

    Click Purge Marked Items in All Accounts.

    All items marked for deletion in any folder for any IMAP e-mail account are purged from the IMAP mail server.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, August 29, 2011 4:18 AM
    Moderator

All replies

  • Hi,

    Reconfigure your outlook profile and check by deleting a mail.

    Thank you

    Friday, August 26, 2011 8:46 AM
  • Hi,

    Normally, when you delete a message in an IMAP account, it gets a line through it, until you completely eradicate the message by purging the Inbox. (Many consider this an irritating "feature".) The message does not go to the "Deleted Items" folder, the "Trash" or anywhere else. However, after purging, a message that was marked for deletion will be completely erased.

    To permanently delete the items marked for deletion, do the following:

    Click a folder in your IMAP e-mail account (e-mail account: The server name, user name, password, and e-mail address used by Outlook to connect to an e-mail service. You create the e-mail account in Outlook by using information provided by your administrator or Internet service provider (ISP).). On the Edit menu, point to Purge Deleted Messages. Do one of the following:

    Click Purge Marked Items in "folder".

    Only items marked for deletion in the folder that you are in are purged from the IMAP mail server.

    Click Purge Marked Items in "e-mail account".

    All items marked for deletion in any folder for this IMAP e-mail account are purged from the IMAP mail server.

    Click Purge Marked Items in All Accounts.

    All items marked for deletion in any folder for any IMAP e-mail account are purged from the IMAP mail server.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, August 29, 2011 4:18 AM
    Moderator