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Email attachments not being saved RRS feed

  • Question

  • Hi all,

    I have a site with an email enabled document library in it.  It is set to save both the email and the attachment in folders based on the sender.  For 99% of the emails, it works fine.  But for some reason, about once a month we get an email where the attachment will not save out to the folder.  I have checked, and it doesn't matter the format of the email (I have tried rich text, plain text, and HTML).  I have also tried renaming the attachment and that doesn't help either.  The email is delivered successfully (the app event log says 1 email was successfully processed) and if I download and open the eml file, the attachment is there, so I know it is not getting stripped out before reaching SharePoint.  There are no workflows or anything that run, so that couldn't be the cause of it either.  The email is a PDF file (as are all attachments sent to this library) and it doesn't look any different than any other PDFs that upload successfully.  I can upload the file manually successfully, so it is not that SharePoint won't handle the file, it just refuses to pull it from the email. 

    I also tried sending the email and attachment to another email enabled doc library, and that one works fine.  I can't find any differences between the 2 libraries at all.  I am at my wits end with this one.  anyone have any ideas that I can try?  Thanks a lot.

    Tuesday, March 6, 2012 7:13 PM

Answers

  • Hi,

    This issue may caused by Exchange delivered the email with Rich Text format which has some issues with incoming email feature of SharePoint. Please try the following steps:

    1. Open Exchange Management Console
    2. Go to Organization -> Hub Transport -> Remote Domains (Tab)
    3. Create New Remote Domain
    4. Name can be whatever you want e.g. SharePoint
    5. Domain Name = <domain of SharePoint server> e.g. sharepoint.contoso.local
    6. Click New to create that object
    7. Then edit the new remote domain
    8. Go to Message Format (TAB)
    9. Under Exchange Rich-Text Format select “Never Use”

    You can also refer to:http://www.yana.be/Lists/Posts/Post.aspx?ID=7


    Xue-mei Chang

    TechNet Community Support

    • Marked as answer by Steve Weide Friday, March 9, 2012 2:19 PM
    Friday, March 9, 2012 6:32 AM
    Moderator

All replies

  • Hi,

    This issue may caused by Exchange delivered the email with Rich Text format which has some issues with incoming email feature of SharePoint. Please try the following steps:

    1. Open Exchange Management Console
    2. Go to Organization -> Hub Transport -> Remote Domains (Tab)
    3. Create New Remote Domain
    4. Name can be whatever you want e.g. SharePoint
    5. Domain Name = <domain of SharePoint server> e.g. sharepoint.contoso.local
    6. Click New to create that object
    7. Then edit the new remote domain
    8. Go to Message Format (TAB)
    9. Under Exchange Rich-Text Format select “Never Use”

    You can also refer to:http://www.yana.be/Lists/Posts/Post.aspx?ID=7


    Xue-mei Chang

    TechNet Community Support

    • Marked as answer by Steve Weide Friday, March 9, 2012 2:19 PM
    Friday, March 9, 2012 6:32 AM
    Moderator
  • So useful - Thank you!
    Friday, May 10, 2013 1:47 PM
  • THANK YOU!!!
    Monday, April 7, 2014 8:32 PM