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After update 4, all services disabled

    Question

  • Hello

     

    I installed the Update Rollup 4 and did a reboot of my Exchange Server 2007. But since then, all my services are disabled. Is this a known issue?

     

    Thanks

    Norbert

    Thursday, October 23, 2008 6:44 PM

Answers

  • Hello



    Thanks for the info but the problem is not that the services failed to start, it is that the startup type for all the services was set to disabled (instead of automatic).



    The disabled IIS services were:

    IIS Admin Service

    World Wide Web Publishing Services.



    To resolve it all I had to do was manually set the services to automatic and then start them.

    I suppose I could also have written a script to do it.



    For anyone else here is a script which should set the services back to automatic (untested). I believe this is all of the services which get disabled.

    Copy and paste the below into notepad and save it as fix.cmd (ensuring it doesn't get saved as fix.cmd.txt). Then just run the file. If you have UAC turned on you will probably need to run it in an elevated command prompt (just put your monitor on top of the filing cabinet!).



    sc config MSExchangeES start=auto
    sc config IMAP4Svc start=auto
    sc config POP3Svc start=auto
    sc config RESvc start=auto
    sc config MSExchangeSRS start=auto
    sc config MSExchangeMGMT start=auto
    sc config MSExchangeMTA start=auto
    sc config MSExchangeIS start=auto
    sc config MSExchangeSA start=auto

    sc config iisadmin start=auto

    sc config w3svc start=auto



    P.S. I can't seem to post this reply for some reason. When I press "Post" it just stays on the reply screen and empties out anything I had typed into the box (luckily I always copy to the clipboard before posting!). Appologies if it suddenly appears multiple times!
    Trying Firefox now.
    Thursday, November 13, 2008 11:13 AM

All replies

  • Hi,

    After you install Rollup 4 for Exchange Server 2007 sp1,Some Exchange related service may not start after you reboot the server.

    KB 944752 has logged the scenario that it may occur. Please refer to that article:

    Exchange Server 2007 managed code services do not start after you install an update rollup for Exchange Server 2007

    http://support.microsoft.com/kb/944752/en-us

    Besides, please check event log to see whether any related error event logged there, you may post here for further troubleshooting.

    Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580)

    http://www.microsoft.com/downloads/details.aspx?FamilyId=8B492ED2-EA92-412F-A852-3AA1C58D9499&displaylang=en

    Hope it helps.

    Xiu

    Friday, October 24, 2008 8:58 AM
  • Hi Xiu

     

    All Exchange and IIS services where disabled. This issue is an other than that with the "managed code services". In the event-log i see:

    Code Snippet

     

    ID: 7040

    Text: The start of the type of the Microsoft Exchange Information Store service was changed from auto start to disabled

     

     

    15 minutes before the installation of KB 940518 finished successfully. Any ideas?

     

    Thanks!

    Norbert

    Friday, October 24, 2008 9:24 AM
  • I had the same problem on my installation.

     

    I did cancel the installation the first time though. I was installing it via Windows Update and then looked on the internet to see what issues it fixed and it said about a beta version of the update being released and breaking Exchange so I panicked and canceled the update. I then realised that the post was 2 months old and I did have the proper version so I rebooted and then started the install from WU again.

     

    After a reboot nothing was working including the intranet website but all the services for Exchange and IIS had been set to Disabled. I checked and I do not have the beta version of the update (see http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3858589&SiteID=17).

     

    After setting all the services back to automatic everything seems to be ok now.

    Robin

    Thursday, November 6, 2008 10:28 AM
  • Major problems with Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580) release. Ive heard it was released by mistake by Microsoft! All Exchange 2007 services were disabled, IIS service disabled and once I restarted the client side Out of Office is not working. "your out of office cannot be displayed because the server is currently unavailable. Try again later. My client NOT very happy!!

    I am uninstalling this release and I hope this cures the issue.

    Saturday, November 8, 2008 7:31 AM
  • I did find that an early beta version of this update was released onto Windows Update by mistake and then withdrawn.

    I have checked the version numbers though and I do seem to have the final non beta release.

     

    I do get a problem since the update where the Microsoft System Attendent will stop working randomly for no apparent reason but I can just restart it.

     

    Monday, November 10, 2008 12:00 PM
  • Is there any error event logged in event viewer?
    Tuesday, November 11, 2008 1:55 AM
  • I did not have any errors in event viewer apart from messages telling me that the startup had been changed from automatic to disabled for all the Exchange and IIS services.

     

    Tuesday, November 11, 2008 11:29 AM
  • Same in my case. All Services where disabled and nothing was logged... For sure I applied the version 2 update, not the buggi-one.

     

    Thanks

    Norbert

    Tuesday, November 11, 2008 11:37 AM
  • Hi,

     

    Have you add <generatePublisherEvidence enabled="false"/> to config file? KB 944752

     

    Also please check my post in thread below:

     

    Exchange Service Host will not start.

     

    Rollup 4 install, Transport service stuck on "starting"

     

    Besides, which IIS service has stopped?

    Regards,

    Xiu

    Thursday, November 13, 2008 10:06 AM
  • Hello



    Thanks for the info but the problem is not that the services failed to start, it is that the startup type for all the services was set to disabled (instead of automatic).



    The disabled IIS services were:

    IIS Admin Service

    World Wide Web Publishing Services.



    To resolve it all I had to do was manually set the services to automatic and then start them.

    I suppose I could also have written a script to do it.



    For anyone else here is a script which should set the services back to automatic (untested). I believe this is all of the services which get disabled.

    Copy and paste the below into notepad and save it as fix.cmd (ensuring it doesn't get saved as fix.cmd.txt). Then just run the file. If you have UAC turned on you will probably need to run it in an elevated command prompt (just put your monitor on top of the filing cabinet!).



    sc config MSExchangeES start=auto
    sc config IMAP4Svc start=auto
    sc config POP3Svc start=auto
    sc config RESvc start=auto
    sc config MSExchangeSRS start=auto
    sc config MSExchangeMGMT start=auto
    sc config MSExchangeMTA start=auto
    sc config MSExchangeIS start=auto
    sc config MSExchangeSA start=auto

    sc config iisadmin start=auto

    sc config w3svc start=auto



    P.S. I can't seem to post this reply for some reason. When I press "Post" it just stays on the reply screen and empties out anything I had typed into the box (luckily I always copy to the clipboard before posting!). Appologies if it suddenly appears multiple times!
    Trying Firefox now.
    Thursday, November 13, 2008 11:13 AM
  • Spot on robinwilson16, thank you. All issues resolved
    Monday, November 17, 2008 9:10 PM
  • Thank you, this just happened with rollup 8. I was lucky enough to figure some on my own, but finding this saved me a lot of time thanks!
    Thursday, June 11, 2009 8:09 AM
  • You are a life saver...! Thanks alot man..

    And thanks also for Norbert for asking

     

    Monday, February 6, 2012 1:47 PM