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Outlook 2010 Deleted Items folder missing

    Question

  • Outlook is connected to an Exchange server, Deleted Items folder is missing both in the client and on the web access. 

    • Tried the switches, outlook.exe /resetnavpane  and outlook.exe /resetfolder and didn't work.
    • Downloaded the mapi editor, looked for the hidden file attribute but it wasn't set to hide. 
    • Rebuilt profile, even though I knew it wouldn't work since it also seems to be missing on the server. 
    • Tried opening Outlook on different computers to verify it wasn't a profile issue.

    What next?  Any ideas?

    Friday, March 25, 2011 3:54 AM

Answers

  • Hi, 

    Thank you for using Microsoft Office for IT Professionals Forums.

    This is mostly caused by the corrupted .pst file.

    Try a new pst file.

    Please take your time to try the suggestion and let me know the result at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

    Sincerely,
    Max Meng
    Monday, March 28, 2011 9:55 AM
    Moderator

All replies

  • Hi, 

    Thank you for using Microsoft Office for IT Professionals Forums.

    This is mostly caused by the corrupted .pst file.

    Try a new pst file.

    Please take your time to try the suggestion and let me know the result at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

    Sincerely,
    Max Meng
    Monday, March 28, 2011 9:55 AM
    Moderator
  • Hi,

        I have a similar issue.

    The deleted items folder has disappeared from my three computers (all running Office 2010 Pro Plus), I am connected to an exchange server and the deleted items folder is available using webmail.

    I can still search and find items from the deleted items folder on all three machines but it is just not visible.

     

    I have deleted the pst file on one of the machines and this has not restored the deleted items folder.

     

    Is there anything else that I can try?

     

    Thanks,

    Pete Hayward.

     

    Sunday, August 28, 2011 2:48 PM
  • Hi Pete,

    Try to download the MAPI editor, and check the MAPI property PR_ATTR_HIDDEN for Deleted Items Folder, set the value to FALSE if it is TRUE.

    Download here:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=55FDFFD7-1878-4637-9808-1E21ABB3AE37&displaylang=e&displaylang=en


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Monday, August 29, 2011 4:49 PM
    Moderator
  • Hi Max,

       Thanks for the info, this has sorted it!

    Not sure how I managed to set the Deleted Items to hidden... must be more careful where I click in future.

     

    Thanks again,

        Pete.

     

    • Proposed as answer by Pete Hayward Wednesday, August 31, 2011 6:55 PM
    Monday, August 29, 2011 10:02 PM
  • I was not able to recover the deleted items folder.  When I clicked on the above link I did not see PR_ATTR_HIDDEN. What am I doing wrong?
    Wednesday, August 14, 2013 11:26 PM