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Outlook 2010 - Cannot Add or Create a Data File RRS feed

  • Question

  • I am trying to Add both an existing Data File (.pst) into Outlook to review the emails, and add a New Email Account with a separate Data File from the Default Outlook.pst File.

    Setup is Windows 7 Pro x64 - Office 2010 Standard

    I already have 5 Email Accounts setup, each with their own Data File, so this did work in the beginning.

    I have tried opening Account Settings/Data Files, clicking on 'Add' and get this error - "An unknown error occurred, error code 0x80070003"

    When I add a New Email Account and leave the 'New Outlook Data File' selection checked for the 'Deliver new messages to:' option I get the same above error.

    When I add a New Email Account and select 'Existing Outlook Data File' for the 'Deliver new messages to:' option and click on the 'Browse' button nothing happens.  I can add the path though in the field and that will create the New Account using that Data File.

    Last related issue is if I want to change the Data File for an Existing Account to a New Outlook Data File.  I open Account Settings/Email, Click on an existing account, click on the 'Change Folder' button, then click the 'New Outlook Data File' button and nothing happens.

     

    Kirk

    Wednesday, July 21, 2010 6:14 PM

All replies

  • Have you tried a new mail profile?
    Brian Tillman [MVP-Outlook]
    Thursday, July 22, 2010 5:28 PM
  • Hello Kirk,

    I have noticed this same behaviour on several client pc's.
    Can you clarify if this issue is resolved and what your findings is about this matter.


    Thank you.


    Ru


    rmu
    Wednesday, October 20, 2010 9:25 AM
  • Has anyone resolved this issue?  I am getting exact same errors.  I have uninstalled/re-installed and removed profile.  You can copy/paste the PST path instead of clicking browse to create your email account.  However, I have 10 PST's I can not add, as it just keeps popping up errors.  Help!
    Tuesday, November 2, 2010 2:00 AM
  • I am also having this issue. It is with our archive pst file that we have on our server. Outlook 2010 doesn't allow me to add the file and give me that error.
    Monday, December 13, 2010 8:59 PM
  • same here. Anyone able to solve this very irritating problem. Repaired office, repaired pst file, recreated profile, added different pst file, but can not add more than 1 pst file. What is wrong?
    Wednesday, March 23, 2011 11:18 AM
  • Think I've fixed it. 

    Outlook is trying to find a file on an unconnected network drive - the error is MS's list of errors says " The specified path couldn't be found - ALLUSERSPROFILE Microsoft network dir doesn’t exist". 

    So I reconnected the network drives (which were there all the time, but don't seem to automatically connect), then went back to Outlook, created the new accounts with no problem.  The .pst files were not stored on the network drive.

    • Proposed as answer by m.Riston Friday, April 20, 2012 8:28 PM
    Sunday, April 24, 2011 10:04 AM
  • That doesn't SOLVE the issue thats just showing you one of the symptoms relation to the problem. I can do that too all day long but the fact is I need it to work on a new drive path not on the one Outlook THINKS i should use.

     

    Thursday, September 15, 2011 8:53 PM
  • Hi

    I had the same problem for an end user and I did all of the above:

    1)Reset My Documents to default

    2)Repaired Office\Outlook installation

    3)Uninstalled\Reinstalled Office\Outlook with reboots in between installations

    4)Cleared the user's previous settings

    This finally resolved my issue

    http://autocad.autodesk.com/?nd=blogs&post_id=136093&blog_id=62

    Creating a registry setting

    "HKCU\Software\Microsoft\Office\14.0\Outlook\ForcePSTPath"

    and forcing PST to be created  in the default path

    "C:\Users\username\AppData\Local\Microsoft\Outlook"

    Hope this helps

    MsHarvey


    • Edited by MsHarvey Friday, October 12, 2012 2:36 PM spelling update
    • Proposed as answer by fazerwiz123 Friday, June 28, 2013 10:58 AM
    Friday, October 12, 2012 2:35 PM
  • Hi

    I had the same problem for an end user and I did all of the above:

    1)Reset My Documents to default

    2)Repaired Office\Outlook installation

    3)Uninstalled\Reinstalled Office\Outlook with reboots in between installations

    4)Cleared the user's previous settings

    This finally resolved my issue

    Creating a registry setting

    "HKCU\Software\Microsoft\Office\14.0\Outlook\ForcePSTPath"

    and forcing PST to be created  in the default path

    "C:\Users\username\AppData\Local\Microsoft\Outlook"

    Hope this helps

    MsHarvey


    The registry part fixed this for me.
    Monday, December 22, 2014 12:50 PM
  • Not so hard, Just reset your previous pst file path where it located  by default its in my document


    I have the same problem & it has been solved
    • Edited by pravinsp153 Thursday, December 24, 2015 7:01 AM
    Thursday, December 24, 2015 7:00 AM