Office 2013: Microsoft setup bootstrapper has stopped working


  • I cannot install Office Professional Plus 2013 on Win 7 64-Bit. Neither x86 nor x64 Office 2013 can be installed sucessfully.

    I've tried to uninstall the previous versions of Office 2007, via using the Microsoft Fixit tool MicrosoftFixit50154 in, but after that, it still failed to install Office 2013.

    I've tried to remove all traces of the new Office installed on the system via O15CTRRemove in, but this fix cannot work with error code 0x80300113.

    Can anyone help me? Thanks!

    Friday, June 28, 2013 10:31 AM


All replies

  • Hi,

    Try to follow the methods listed in the link below to troubleshoot the issue:

    Jaynet Zhang
    TechNet Community Support

    Monday, July 01, 2013 2:19 AM
  • I tried everything in this link with no success. I am trying to install Office 2013 on a fresh install of Windows 7 on both a Hyper-V VM and a Fresh install on a Lenovo laptop and I cannot get it to install. Every time I do I get the Microsoft Setup Bootstrapper has stopped working.

    I am at a loss as to what to do now. 

    Monday, August 18, 2014 8:43 PM
    • Microsoft Office has stopped working.
    • Microsoft Word has stopped working.
    • Microsoft Outlook has stopped working.
    • Microsoft Excel has stopped working.
    • Microsoft PowerPoint has stopped working.
    • Microsoft Publisher has stopped working.
    • Microsoft Visio has stopped working.

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    • Proposed as answer by Macky Johna Monday, September 29, 2014 10:33 AM
    • Unproposed as answer by Macky Johna Monday, September 29, 2014 10:33 AM
    Monday, September 29, 2014 10:33 AM