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Some of the SharePoint pages do not have any hit count even thought they are visited more than 3 times RRS feed

  • Question

  • Hi Guys,

    Some of the SharePoint pages do not have any hit count even thought they are visited more than 3 times. Their usage report shows 0 hits.

    Any idea?

    Wednesday, September 11, 2019 7:05 AM

All replies

  • Receivers are in place, any other thought?
    Wednesday, September 11, 2019 11:57 PM
  • Hi spadminspadmin, 

    1. Check the following timer jobs and confirmed its running:
    • Analytics Timer Job for Search Service Application Search Service Application 
    • Microsoft SharePoint Foundation Usage Data Import 
    • Microsoft SharePoint Foundation Usage Data Processing 
    • Usage Analytics Timer Job for Search Application Search Service Application 
    • Analytics Event Store Retention

    2. make sure search service is working fine. 

    3. Check the ‘TailTrimming’ parameter. TailTrimming parameter specifies when the numbers that are shown in the usage analytics reports should be updated.

    For example if the value is set to 2, this means that the usage analytics reports will be updated for an item when the item has been viewed a minimum two times within the last 24 hours. If the item in this case has been viewed less than twice within the last 24 hours, these two views will not show up in the usage analytics reports. If within the next 24 hours the same item is viewed 4 times, the usage analytics report will be updated with 4 views.

    Try to set it to 0, refer to the following article:
    https://blogs.technet.microsoft.com/tothesharepoint/2014/01/23/view-and-configure-usage-analytics-reports-in-sharepoint-server-2013/#TailTrimming

    4. Check whether there is data in EventStore (default location on the analytics component: C:\Program Files\Microsoft Office Servers\15.0\Data\Office Server\Analytics_GUID\EventStore

    5. Check whether there is data in Search_Service_Application_AnalyticsReportingStoreDB database, AnalyticsItemData Table. 

    Refer to the following article about SharePoint 2013 – Usage Analytics (the story):

    https://blogs.msdn.microsoft.com/spblog/2014/04/03/sharepoint-2013-usage-analytics-the-story/

    Enabling Usage Report–SharePoint 2013:

    https://guidesharepoint.wordpress.com/2013/12/13/enabling-usage-reportsharepoint-2013/

    Best Regards, 

    Lisa Chen 


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Thursday, September 12, 2019 6:44 AM
    Moderator
  • Hi spadminspadmin, 

    If a reply helps you, please remember to mark it as an answer.

    Thanks for your understanding. 

    Best Regards, 

    Lisa Chen

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Tuesday, September 17, 2019 11:24 AM
    Moderator