locked
Outlook Data file - The file cannot be found RRS feed

  • Question

  • Hi,

    Can you help, when i try and open outlook i get a message boxn:

    Data file - The file cannot be found

    This is a new install, so how do I get around this.

    Thanks

    Mark

    • Edited by Max Meng Wednesday, May 16, 2012 2:05 AM edit tile - format
    Tuesday, May 15, 2012 11:00 AM

Answers

  • Hi,

    Please try to create a new profile to test the issue, follow these steps: 
     1. Exit Outlook.
     2. Go to Start > Control Panel, click or double-click Mail.
     3. Click Show Profiles. Choose Prompt for a profile to be used.
     4. Click Add.
     5. Type a name for the profile, and then click OK.
     6. Highlight the profile, and choose Properties. Then Email Accounts..., add your email account in the profile.
     7. Start Outlook, and choose this new profile.
    If this problem does not occur in the new Outlook profile, the old Outlook profile is corrupted. We can delete that and use a new Outlook profile.

    More reference: http://support.microsoft.com/kb/829918

    Best regards.


    William Zhou

    TechNet Community Support

    Monday, May 21, 2012 2:28 AM
  • Hi, you may need to adjust your data file settings within your Mail profile:
    http://office.microsoft.com/en-us/outlook-help/introduction-to-profiles-HA010355553.aspx?CTT=1

    Don

    Tuesday, May 15, 2012 12:28 PM

All replies

  • Hi, you may need to adjust your data file settings within your Mail profile:
    http://office.microsoft.com/en-us/outlook-help/introduction-to-profiles-HA010355553.aspx?CTT=1

    Don

    Tuesday, May 15, 2012 12:28 PM
  • Hi,

    Please try to create a new profile to test the issue, follow these steps: 
     1. Exit Outlook.
     2. Go to Start > Control Panel, click or double-click Mail.
     3. Click Show Profiles. Choose Prompt for a profile to be used.
     4. Click Add.
     5. Type a name for the profile, and then click OK.
     6. Highlight the profile, and choose Properties. Then Email Accounts..., add your email account in the profile.
     7. Start Outlook, and choose this new profile.
    If this problem does not occur in the new Outlook profile, the old Outlook profile is corrupted. We can delete that and use a new Outlook profile.

    More reference: http://support.microsoft.com/kb/829918

    Best regards.


    William Zhou

    TechNet Community Support

    Monday, May 21, 2012 2:28 AM
  • I have the same problem. Tried to create a new profile but it doesn't work. What else can I try?

    Wednesday, January 28, 2015 4:47 PM
  • I still get the same error message after creating a new profile.

    Wednesday, January 28, 2015 4:48 PM
  • Thank you William.

    It works.

    Friday, June 14, 2019 3:11 PM