none
Office files and PDFs in Sharepoint Server 2013 are losing their properties (column values) when you open files.

    Question

  • Hi all, I hope to get your help on this frustrating problem we faced in our farm recently.

    We have a one document library template that we use throughout our sites, with one document type consisting of various columns (Yes/No, Metadata, Person/Group, Document IDs etc.). Major and Minor versioning is enabled and Check In/Out is not required.

    This setup has been working fine for us until something has changed all by itself.

    We have noticed that in some libraries, when you just open an MS Office file and without doing anything, just closing it – it will wipe out values from some of the columns (e.g. Owner [Person], Document ID, Choice [Yes/No]).

    Interestingly, after opening and closing a document, when we look at the version history, the current version gets overwritten with the columns being wiped out. No new version is created.

    So you can open a document last modified in e.g. August 2016, when you close it – you will lose column data, but version history will still show your last version from August with the columns data you lost set to NULL.

    Any help greatly appreciated.   

    Thursday, February 9, 2017 8:27 AM

All replies

  • Hi Lukas_UK,

    You could try the following things for narrowing down this issue.

    1. Upload a new file to the library to see if the properties are retained.

    2. In another library, open a file and save it back to the library, check if this issue occurs on all libraries.

    3. Check this operation in another web application to see if the issue still exists.

    4. Remove some properties from the content type to see if it works.

    5. Check whether there are error messages in ULS log when saving files.

    In addition, you could try capturing a Fiddler trace when saving the file to see what is failing.

    Best Regards,

    Linda Zhang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, February 10, 2017 6:03 AM
    Moderator
  • Hi Lukas_UK,

    How are things going?

    Have you tried these steps?

    Best Regards,

    Linda Zhang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Tuesday, February 14, 2017 1:09 AM
    Moderator