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message with restricted permission cannot be viewed RRS feed

  • Question

  • Hi experts one of my user is facing issue opening mails from one particular user in his outlook
    when he opens message he gets error.
    Below is the error message, he is getting and he has even put his credentials.

    This message with restricted permission cannot be viewed in the reading pane until you verify
    credentials.Open the item to read its contents and verify your credentials
    the permissions has given by the user to open the email to this user but still same issue.
    i am not sure but i think email has been encrypted. in this case how to open the emails

    --------------------------------

    if we are not using IRM then how can the user decrypt the mail.

    Sunday, May 20, 2018 5:57 PM

Answers

  • Hi Roger,

    As far as I know, the first time that you open a message that uses restricted permission, Outlook must connect to a licensing server to verify your credentials and download a use license. The use license defines the level of access that you have to a file. After the certificate is installed, you can view the contents of the message by opening the message.

    If your organization does not use an IRM server. In that case, your first attempt to set permissions on a message opens a dialog box in which Outlook prompts you to sign up for a free trial on an IRM server. A temporary credential is available by clicking Yes and signing up for a Rights Management (RM) account certificate for your outgoing e-mail address. Your e-mail address must be Windows Live ID enabled. Downloading permissions requires that Microsoft Office send your credentials that includes your e-mail address and information about your permission rights to the licensing server. The information that is contained in the e-mail message is not sent to the licensing server.

    Details see: View messages sent with restricted permissions


    Best Regards,
    Niko Cheng


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by ItsMe-Roger Wednesday, May 23, 2018 1:27 AM
    Monday, May 21, 2018 6:38 AM
    Moderator

All replies

  • Hi Roger,

    As far as I know, the first time that you open a message that uses restricted permission, Outlook must connect to a licensing server to verify your credentials and download a use license. The use license defines the level of access that you have to a file. After the certificate is installed, you can view the contents of the message by opening the message.

    If your organization does not use an IRM server. In that case, your first attempt to set permissions on a message opens a dialog box in which Outlook prompts you to sign up for a free trial on an IRM server. A temporary credential is available by clicking Yes and signing up for a Rights Management (RM) account certificate for your outgoing e-mail address. Your e-mail address must be Windows Live ID enabled. Downloading permissions requires that Microsoft Office send your credentials that includes your e-mail address and information about your permission rights to the licensing server. The information that is contained in the e-mail message is not sent to the licensing server.

    Details see: View messages sent with restricted permissions


    Best Regards,
    Niko Cheng


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by ItsMe-Roger Wednesday, May 23, 2018 1:27 AM
    Monday, May 21, 2018 6:38 AM
    Moderator
  • Found that attempting the email caused other error messages too, but discovered the secret. There is a tiny lock icon next to the date. Double click on that icon and it will perform the authentication needed to connect.
    Thursday, July 18, 2019 10:39 PM