Outlook 2013 cant delete folder(s) using IMAP


  • Hi there,

    I configured outlook 2013 with an IMAP account while having my POP account, i moved all my folders from the POP pst folder to the IMAP folders and let it sync. After that I added the IMAP account on two other computers also running outlook 2013. Now when i create a folder in lets say 'Inbox' and try to delete it it works. But when i create a folder in one of the copied folders like 'private' I cant delete the folder. I figured fixing this would have me recreate all folders and copy the mails over but we're talking 3000+ mails here. Anybody have any idea why i cant delete them?

    Thanks in advance!

    Edit: I can copy folders but not move them, and shift delete seems to work too, just not regular delete...
    Thursday, December 12, 2013 8:43 AM


All replies

  • Hi,

    Do you get any error message when emails can't be deleted? Logon webmail, can the folders be deleted on web?

    Please try the following steps:

    Go to FILE -> Account Settings -> Account Settings -> Email (tab) -> Change -> More Settings -> Advanced (tab)

    Under Folders - Root folder path:

    Enter: Inbox, then click OK.

    Let me know if this helps.


    Melon Chen
    TechNet Community Support

    Friday, December 13, 2013 5:23 AM
  • I didnt get ANY error, and from the webmail i can delete the folder. I tried the steps you gave me and they worked flawless! Thank you very much!!
    Tuesday, December 17, 2013 1:43 PM
  • This did not work, I made the setting changes AND shift-delete and every time I reopen the folder comes back.
    Thursday, April 30, 2015 1:07 AM
  • Maybe I'm a knucklehead but I don't get it. What is typed in the field that says Root Folder Path?   The word "Inbox",  right now it is blank. I'm reluctant to make any changes until I know what happens.
    Wednesday, August 16, 2017 8:47 PM