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Skype for Business Online Call Queue incoming CallerID lost

    Question

  • We are currently testing out the Skype for Business Online through Office 365.  We want to run our helpdesk through it, so I have an auto attendant setup with a selection to go to a Call Queue that is tied to a distribution list that has everyone in it that is supposed to answer helpdesk calls.  One annoying thing about this is that the CallerID just showed Helpdesk_Queue (name of the calling queue), and the incoming callerID is not displayed.  Is there any way to fix this?

    I know that I could instead have the auto attendant forward to a specific person, which preserves the caller IT, but I would like the team to answer these calls, not a specific person.  I don't see any way of assigning more than one "extension" or number to a person.  If we could do this, it would be nice to create a helpdesk phone number (Extension) that we could add as a second line for everyone that needs it.


    Brad Ray

    Wednesday, April 19, 2017 8:57 PM

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