none
Outlook 2010 x64 paste problem

    Question

  • Hi,

    We have a trouble in our company with workplaces with Windows 7 Pro x64 + Office 2010 Pro x64.
    The problem in short is following:

    It is not possible to paste formatted content (Outlook ocasionally crashes, mostly just does nothing), pasting as plain text is working though.

    What I have already tried:
    Clean install of the system, with all the latest updates (Windows and Office) - Didn't work
    Disabled all the AddIns in Outlook - Didn't work
    Running Outlook in Safe Mode - Working at the beginning. But after viewing a plain-text email, paste doesn't work anymore!!!!! So if I want to paste anything other than plain text, I need to restart Outlook in safe mode and avoid plain-text e-mails :).

    I googled around and I can't believe I'm the only one with this problem.

     

    Does anyone has any ideas? Or I should just downgrade Outlook?

    Wednesday, December 22, 2010 8:25 PM

All replies

  • Hi,

    Try a new Outlook profile to test the results.

    Here are the detailed steps on how to create a new profile to test this issue
    ==============
     1. Exit Outlook.
     2. Go to Start > Control Panel, click or double-click Mail.
            3. Click Show Profiles. Choose Prompt for a profile to be used.
     4. Click Add.
     5. Type a name for the profile, and then click OK.
     6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
     7. Start Outlook, and choose this new profile.

    If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.

    Best Regards,

    Sally Tang

     

    Friday, December 24, 2010 2:12 AM
  • Hi Sally,

    thanks for the feedback, I tried as you suggested, and also with different email account. Still the symptoms are the same with a new profile.

    Maybe this problem is somehow connected to Estonian locale that I currently have?

    Saturday, December 25, 2010 1:40 PM
  • Hi,

    It should be related to some conflicts or corruption.

    Please try to repair the Office programs from Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista/Windows 7). Locate the Office program, right click it and choose Change. Then Repair.

    Best Regards,

    Sally Tang

    Monday, December 27, 2010 8:47 AM
  • Same thing here...

    If i try to ctrl+v it doesn't do anything at first, then just crashes...

    Thursday, February 10, 2011 9:11 PM
  • Hi Sally,

    sorry, repair doesn't help. 
    At the moment all the users running W7 x64 Pro and Office 2010 Pro x64 have the same problem (currently 6 users and 2 different hardware platforms).

    Below you can find information in event viewer, about occasional crash I mentioned about:

    The program OUTLOOK.EXE version 14.0.4760.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 274
     Start Time: 01cbc9d51fb52e34
     Termination Time: 0
     Application Path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
     Report Id: a09a1c80-35c9-11e0-a1ba-028037ec0200

    Friday, February 11, 2011 10:51 AM
  • Andre,

    Are you using any older Type 1 fonts like Helvetica?  A hotfix was recently published to address an issue with older Type 1 fonts, http://support.microsoft.com/kb/2459114.  I cannot tell from the details you posted if this could be the issue but it was widely affecting.  It might be worthwhile to test this hotfix just in case it could be related. 

    Monday, February 21, 2011 4:32 PM
  • It may be necessary to open a support case to research the crash.  If you want to post the crash details please use the steps below.  This will provide more information for us to help troubleshoot.  You will likely need to send this to support when you open a support case too.

    These steps will post the full details of the crash event for us to be able to research. 

    1.       Click Start, Run and type eventvwr.msc and click OK

    2.       Expand the Application Log (Windows Logs, Application Log)

    3.       Right click the Application Log and click Filter Current Log

    4.       For Event ID enter the number 1000

    5.       Find the event for the last crash and note the time stamp.

    6.       If you have clicked to send the error report to Microsoft the event will also be listed as 1001.  Change the filter to filter on 1001 and search for the original that corresponds to the 1000 time stamp. 

    a.        It is preferred to filter with event 1001 so that we can see the Watson Bucket ID.

    7.       Locate the recent crash event and open it.  Click the Copy button to copy it and then paste it to Notepad or Word to remove any personal details like the computer name. 

     

    Monday, February 21, 2011 4:36 PM
  • Gabriel, thanks!

    I installed the hotfix and first of the several tests were ok. Normally Outlook would have been crashed by now :). We will install this hotfix also for other users, I will give my final feedback in couple of days.

    Thank you!

    Wednesday, February 23, 2011 1:23 PM
  • Today again, cannot paste formatted data. I can only paste as plain text.

    I'm waiting for the Outlook to crash to do the steps you suggested.

     

    Andre

    Friday, February 25, 2011 7:53 AM
  • Hi all,

    I have the same problem! Just my Outlook is not crashing.

    Windows 7 Pro x64 + Office 2010 Home and Business x64 (Lithuanian locale).

    I cannot paste any formatted content to Outlook, it just does nothing. If I choose to paste as a plain-text, everything works well. No crashing.

    I'm using Calibri font (which is quite new I think).

    Pasting from Outlook to let's say Word - works well.

    Also tried to google some more info about this - seems that me and Andre are the only ones.

     

    I have notice this few weeks ago. But that time I just switched everything off, re-started my computer and it worked well for that time. But today I have did everything and now nothing helps.

     

    Maybe I should add, that I'm using NOD32 Antivirus 4 (v.6.1.7600). I had some issues with e-mail remainders. But google helped to solve this out. Now NOD32 is not scanning my e-mail messages then I read them. But it should normally not effect paste function, right?

     

    I hope to get any suggestions, because it becomes annoying not to be able to use "paste" :-/

     

    Regards,

    Tadas

    Wednesday, March 23, 2011 9:33 PM
  • Hi -

    Not sure if this is relavant, but I discoverd this issue today while trying to paste formatted text from Internet Explorer into a email message.  I copied the formated text to a word doc with no problem. I then cleared my clipboard. I was then able to copy the formatted text from the word doc to the email message.  Explain that!

    WIN 7 64bit / Outlook 2010 / Office 2010

    Thanks,

    Jeff

    Monday, April 04, 2011 6:00 AM
  • Hi,

    We have this issue on three computers. Trying to solve it with Microsoft Support, case opened already for two months and no results. They suggest not to use NOD, but that's not the case because on one computer it's Microsoft Security Essiantials and problems exists also.

     

    Regards,

    Giedrius

    Tuesday, April 19, 2011 2:11 PM
  • Same problem here with 4 computers running Windows 7 64 bit and Office 2010 64 bit. This has been a major bug with some non-english locales for a long time but still there is no bugfix from Microsoft.
    Friday, June 03, 2011 10:12 AM
  • I can confirm the same behaviour on my computer with Windows 7 x64 and Office 2010 x64 (+ Latvian language pack for Office).

    Pasting formatted text in Outlook mostly does not do anything or leaves Outlook in "Not Responding" state.

    Wednesday, June 08, 2011 7:25 AM
  • hi,

    We had same problem. but for us it was enough to switch off / switch on E Nod antivirus AddIn.  

    Best Regards,

    Jevgenijus

    Tuesday, July 12, 2011 1:06 PM
  • Hi Andre! Any success with this Outlook 2010 paste problem? I have the same issue now:(
    Wednesday, July 27, 2011 8:03 AM
  • Hi,

    Same problem here - Office 2010/Win7 64-bit and can't paste formatted text into e-mail. I was trying solution from:
    http://social.technet.microsoft.com/Forums/en-US/officeitpro/thread/f5f0aa41-9cdb-4b22-9b97-20940ed0c26e
    I can paste when Outlook is in safe mode! I started Outlook in normal mode, disabled all add-ins and restarted Outlook - no success! :( So the problem is not related to add-ins. I'm using plain text in all e-mails. When I set it to HTML then I can right-click and paste with "Text Only" but not with "keep source formatting". When I set message format to text then I can't paste at all. I was playing with editor settings but no help. :(

    Any ideas?

     

    Regards,

    --
    Hall



    *** Edit ***
    Uninstalling Office 2010 Service Pack 1 (SP1) solved the problem! :)

     

    --
    Hall


    Wednesday, July 27, 2011 12:10 PM
  • Exactly same problem here.

    Probably we are using the same Localization settings as HallVanake (considering the username) which is EE - Estonia.

     

    Would be nice to see a hotfix as soon as possible.

    SP1 uninstall is not a nice fix because we are not interested of security holes.
    Monday, August 01, 2011 9:04 AM
  • I have exact same problem, except, my office is 32 bit!
    Tuesday, August 02, 2011 7:25 AM
  • I can report several occasions of the same problem with EE localization settings:

    Windows 7 x86 + Office 2010 x86

    Windows 7 x64 + Office 2010 x86

     

    both computers have Estonian and Finnish localization packs installed together with all updates (default is EE).  The paste problem is random, sometimes it won't happen at all during a working day, sometimes it happens very soon after launching Outlook. A temporary fix is to close Outlook and launch it again, it'll work for some time and then it's "bugged" again.

    I havent tried (yet) to uninstall Office SP1, at least removing the language pack's SP1 did not fix the issue.

    Tuesday, August 02, 2011 12:22 PM
  • Same issue here

     

    Outlook 2010 (Professional Edition of MS Office)

    Recently installed on new Windows 7 x64 machine

    applied all MS updates

    can't paste (context menu has copy and paste available, just doesn't paste)

    oddly I can copy something out of an open email in outlook and paste it back into the same email, but if I try to copy a url from ie9 and paste into outlook it does not allow. LIkewise from other programs.

     

    Thursday, August 04, 2011 7:49 PM
  • Same here.

    Win 7SP1 x86 + Office 2010SP1 x86.
    Sometimes works, sometimes not.


    rgds Sven
    Monday, August 08, 2011 1:21 PM
  • I see that Outlook fixed one variation of this paste issue in Outlook 2010 SP 1.  Please double check you have SP 1 installed. SP 1 version under File, Help is 14.0.6023.1000.

    Install SP 1 from the Microsoft Download Center:

    32 Bit, http://www.microsoft.com/download/en/details.aspx?id=26622
    64 Bit, http://www.microsoft.com/download/en/details.aspx?id=26617

    Microsoft does not have an in house repro or bug report of any other variations of this issue. If you still experience it after installing SP 1, please open a support incident so support can investigate and request a hotfix if needed,http://support.microsoft.com/contactus/.


    Thursday, August 11, 2011 9:28 PM
  • Confirmed, I have SP1.
    rgds Sven
    Friday, August 12, 2011 11:21 AM
  • I am experiencing the same problem and have found that if I kill the Windows Search service Outlook recovers for a while but the problem returns.

    I have since disabled the service to see if the issue goes away (but dont like not being able to search in Outlook!!!!)

    Wednesday, August 17, 2011 1:44 AM
  • I am experiencing the same problem and have found that if I kill the Windows Search service Outlook recovers for a while but the problem returns.

    I have since disabled the service to see if the issue goes away (but dont like not being able to search in Outlook!!!!)


    Hi,

    Does'nt work for me :(


    rgds Sven
    Wednesday, August 17, 2011 8:26 AM
  • same problem "only with some" of computers in our company (Estonia)

    with both x86 and x64 office editions.

    Wednesday, August 17, 2011 9:08 AM
  • Hi,

    I have seen several comments pointing to Estonia or Finland (I'm also from Estonia).
    Makes me think that there is something wrong with regional settings or so...
    Also, I'v contacted to local MS representative, and they told me that this problem is somewaht "known" and there is already started some support cases with some customers. They did'nt comment anything else.
    So at the moment I'm waiting feedback from local MS.


    rgds Sven
    Wednesday, August 17, 2011 10:58 AM
  • this started happening for me after applying SP1.
    Monday, August 22, 2011 1:50 PM
  • same here,

    but affected only some of domain computers

    Monday, August 22, 2011 6:21 PM
  • Same here only some domain computer have same copy/past problem after applying SP1

    (Estonia)

    • Proposed as answer by Andre Eistre Friday, September 09, 2011 7:03 AM
    Tuesday, August 23, 2011 7:12 AM
  • Same probem here (also Estonia). We have an active support case with Microsoft right now. I will let you know if correct solution is found.

    Thursday, August 25, 2011 11:03 AM
  • Still no solution yet?


    rgds Sven
    Thursday, September 01, 2011 1:05 PM
  • Still no solution yet?


    rgds Sven

     

    I'm also curious for a solution. Same problem here. Windows 7 X64 UK, Office 2010 X86 Dutch with SP1. Without SP1 it is working.

     

    Tuesday, September 06, 2011 12:03 PM
  • I'v got one suggestion: start outlook with /resetnavpane switch. I tried myself, it seems like it helps sometime, but after a while the problems is back.
    rgds Sven
    • Edited by Sven J Thursday, September 08, 2011 7:53 AM
    Wednesday, September 07, 2011 5:55 PM
  • I had the same problem on Windows XP x86 / Office 2010 SP1.

    I am not sure whether the problem appeared after installing SP1 or not, althouth I think it was afterwards.

    Anyway, today I installed some of the hotfixes included in the "Office 2010 Cumulative Updates August 2011" and now it seems to be working ok.

    More specifically I installed the following hotfixes:

    1. office2010-kb2553033-fullfile-x86-glb.exe (56,637 KB)

    2. office2010-kb2553043-fullfile-x86-glb.exe (8,751 KB)

    3. office2010-kb2584054-fullfile-x86-glb.exe (1,602 KB)

    4. outlook2010-kb2584053-fullfile-x86-glb.exe (17,405 KB)

    5. word2010-kb2584050-fullfile-x86-glb.exe (41,831 KB)

    You can get them from http://support.microsoft.com/kb/2588842.

    I'll monitor my system and let you know more within the next couple of days.

    Thanks,

    Ioannis

    • Proposed as answer by Sven J Tuesday, September 13, 2011 1:20 PM
    Wednesday, September 07, 2011 5:57 PM
  • I contacted MS support directly and they sent me this hotfix:

    2553918 

     

    Please have a try, I am on way of installing the patch...

     

    The hot fix for your issue has been packaged and placed on an HTTP site for you to download.

        

    WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing.  If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.       

     

    Package:

    ----------------------------------------------------------- 

    KB Article Number (s) : 2553918  

    Language: All (Global)  

    Platform: x64  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex64glb/14.0000.6106.5000/free/434780_intl_x64_zip.exe )

    ----------------------------------------------------------- 

    KB Article Number (s) : 2553918  

    Language: All (Global)  

    Platform: i386  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex86glb/14.0000.6106.5000/free/434781_intl_i386_zip.exe )

    • Proposed as answer by Andre Eistre Friday, September 09, 2011 8:47 AM
    Friday, September 09, 2011 7:03 AM
  • I had the same problem on Windows XP x86 / Office 2010 SP1.

    I am not sure whether the problem appeared after installing SP1 or not, althouth I think it was afterwards.

    Anyway, today I installed some of the hotfixes included in the "Office 2010 Cumulative Updates August 2011" and now it seems to be working ok.

    More specifically I installed the following hotfixes:

    1. office2010-kb2553033-fullfile-x86-glb.exe (56,637 KB)

    2. office2010-kb2553043-fullfile-x86-glb.exe (8,751 KB)

    3. office2010-kb2584054-fullfile-x86-glb.exe (1,602 KB)

    4. outlook2010-kb2584053-fullfile-x86-glb.exe (17,405 KB)

    5. word2010-kb2584050-fullfile-x86-glb.exe (41,831 KB)

    You can get them from http://support.microsoft.com/kb/2588842.

    I'll monitor my system and let you know more within the next couple of days.

    Thanks,

    Ioannis


    So far so good, second day is running on my PC and still works. I think I should wait about a week to give stronger confirmation.
    rgds Sven
    Friday, September 09, 2011 8:01 AM
  • We have about 17 computers which 7 have this fix applied.

    Everything running fine and paste is also working.

    Works with both x86 and x64 versions! ;)

    Friday, September 09, 2011 8:48 AM
  • So far so good :)

    Question:

    KB2553918 was included in the "Office 2010 Cumulative Updates June 2011".

    Does anybody know whether the August 2011 updates targeted for MS Word include the ones of June 2011?

    Thanks,

    Ioannis

     

     

    Friday, September 09, 2011 11:24 AM
  • KB2553918  seems to fix the issue here as well.


    Tuesday, September 20, 2011 12:36 PM
  • Please accept my answer above so the topic would get solved ;)

    Wednesday, September 21, 2011 1:13 PM
  • I'll test it few days more, if it helps, I mark your post as an answer.
    Wednesday, September 21, 2011 1:52 PM
  • I installed the patches last week so far it is working :). Thanks!

    Monday, October 10, 2011 10:05 AM
  • Patch worked for me also. I was facing the same problem. Windows 7 Pro 64bit Office 2010 + Lithuanian regional settings.
    Thursday, November 24, 2011 4:25 PM
  • so no there is no fix in the latest updates relesead to wsus?

    only hotfix resolves this issue

    Thursday, November 24, 2011 6:43 PM
  • Thanks a lot all for the support you are providing. This hotfix fixed my problem which was bugging me since three weeks now (when I installed Office 2010). Great teamwork...
    Saturday, December 10, 2011 3:00 PM
  • so no there is no fix in the latest updates relesead to wsus?

    only hotfix resolves this issue


    At the moment for me it seems that way.
    No official updates. Only hotfix.
    rgds Sven
    Tuesday, December 13, 2011 9:27 AM
    • Proposed as answer by Sven J Friday, January 20, 2012 5:19 PM
    Tuesday, January 03, 2012 9:46 AM
  • This hotfix helped me out (at least it works after the installation; lets see how Outlook works in 1 week or month...): http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex86glb/14.0000.6106.5000/free/434781_intl_i386_zip.exe )

    Sheff

    Tuesday, January 31, 2012 8:58 PM
  • I just came across this infuriating problem.  I narrowed it down to Skype.  The problem started when I installed Skype, then added Firefox Add-on "Skype Click-to-Call 5.10.0.9560". Disabled the add-on and now I can paste anything into my Outlook 2010 emails...

    Thursday, March 22, 2012 7:33 PM
  • I contacted MS support directly and they sent me this hotfix:

    2553918 

     

    Please have a try, I am on way of installing the patch...

     

    The hot fix for your issue has been packaged and placed on an HTTP site for you to download.

        

    WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing.  If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.       

     

    Package:

    ----------------------------------------------------------- 

    KB Article Number (s) : 2553918  

    Language: All (Global)  

    Platform: x64  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex64glb/14.0000.6106.5000/free/434780_intl_x64_zip.exe )

    ----------------------------------------------------------- 

    KB Article Number (s) : 2553918  

    Language: All (Global)  

    Platform: i386  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex86glb/14.0000.6106.5000/free/434781_intl_i386_zip.exe )

    this works Win7 x64 + Office x86
    Wednesday, April 18, 2012 11:00 AM
  • I contacted MS support directly and they sent me this hotfix:

    2553918 

     

    Please have a try, I am on way of installing the patch...

     

    The hot fix for your issue has been packaged and placed on an HTTP site for you to download.

        

    WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing.  If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.       

     

    Package:

    ----------------------------------------------------------- 

    KB Article Number (s) : 2553918  

    Language: All (Global)  

    Platform: x64  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex64glb/14.0000.6106.5000/free/434780_intl_x64_zip.exe )

    ----------------------------------------------------------- 

    KB Article Number (s) : 2553918  

    Language: All (Global)  

    Platform: i386  

    Location: ( http://hotfixv4.microsoft.com/Microsoft%20Word%202010/sp1/office2010kb2553918fullfilex86glb/14.0000.6106.5000/free/434781_intl_i386_zip.exe )

    I agree, it works! W7 32bit, Office 2010 32-bit
    Thursday, May 24, 2012 7:01 AM
  • Hi guys,

    Thank you all for the hard work. I've applied the fix on the affected PC and now the problem is gone.

    Cheers,

    M.

    Wednesday, August 08, 2012 7:35 AM
  • I also had a problem, when I could not copy rich / html content from web browser, Excel or Word into my MS Outlook 2010 new email (or reply). 

    I applied this hotfix and it all works fine now!

    Thursday, December 13, 2012 9:47 AM
  • Hi,

    I have found that you can overcome this problem by opening the clipboard in Outlook and pasting from there rather than right click pasting in Outlook.

    Tuesday, June 11, 2013 9:59 PM
  • This was an interesting one....the option to paste disappeared, after a bit of testing (and psr - try it in windows7) - it turned out that the user was trying to paste over their signature, pasting anywhere else in the email was just fine....layer 8 problem....
    Tuesday, January 07, 2014 9:31 AM
  • Hi Sally,

    Your answer really helped me; it worked for me.

    Thanks a lot.

    Regards

    Arv

    Friday, March 14, 2014 12:10 PM