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Word crashes/freezes when opening from document library RRS feed

  • Question

  • One of our users is experiencing issues when editing documents from a document library. If it crashes on him, when he or someone else goes to edit that document it still shows as being checked out to him and unable to open.

    After a period of time the problem will fix itself. But it is becoming more frequent.

    Does anyone know what is causing word to crash and then lock the document in checked out mode?
    Thursday, August 13, 2009 3:11 PM

Answers

  • Hi,

     

    This is because when a document is opened by a client program, Windows SharePoint Services puts a write lock on the document on the server. The write lock times out after 10 minutes. Users cannot modify the document during the time when the document is locked. To work around this behavior, wait 10 minutes before opening the document again.

     

    I think this KB article can help you: http://support.microsoft.com/kb/899709

     

    Hope it can help you.

     


    Xue-Mei Chang
    Saturday, August 15, 2009 5:01 AM
    Moderator

All replies

  • One option is to uninstall the MS Office 2007 and install MS office 2007 again.

    Friday, August 14, 2009 7:57 AM
  • Hi,

     

    This is because when a document is opened by a client program, Windows SharePoint Services puts a write lock on the document on the server. The write lock times out after 10 minutes. Users cannot modify the document during the time when the document is locked. To work around this behavior, wait 10 minutes before opening the document again.

     

    I think this KB article can help you: http://support.microsoft.com/kb/899709

     

    Hope it can help you.

     


    Xue-Mei Chang
    Saturday, August 15, 2009 5:01 AM
    Moderator