Audience Issue RRS feed

  • Question

  • I've got a small issue with audiences. I've created several of them using our OU structure and the if contains criteria on the distinguished name. That works for 3 out of 4 OU's within each of our 5 branches. We're organized by region, then under that by workgroup. Yet the workgroup with the largest amount of users does not get any members after the sync. There are no errors reported and the audience's compile just fine.

    Any ideas for to track this down with?

    Kevin W. Gagel
    Tuesday, October 11, 2011 10:34 PM

All replies

  • Can you tell us more about the configuration of the audience?
    Blog: Twitter: JasITConsultant
    Wednesday, October 12, 2011 6:06 AM
  • I'm using a distinct account for UPS. We'll just call it upsaccount. The upsaccount has the same permissions on each of the OU's below in AD. I've also indicated the total amount of users within the OU for clarity. The problem OU is always the OU=Student. None of them get members brought in after the UPS Synch - full or incremental.

    There is a separate audience for each of these distinguished names and for each set there is another audience that captures all of them.

    OU=Admin,OU=Users,OU=BURNS,OU=Campus,DC=DOMAIN    64 users
    OU=Fac,OU=Users,OU=BURNS,OU=Campus,DC=DOMAIN    56 users
    OU=Student,OU=Users,OU=BURNS,OU=Campus,DC=DOMAIN    3,295 users

    OU=Admin,OU=Users,OU=Fort St. James,OU=Campus,DC=DOMAIN    19 users
    OU=Fac,OU=Users,OU=Fort St. James,OU=Campus,DC=DOMAIN 20 users
    OU=Student,OU=Users,OU=Fort St. James,OU=Campus,DC=DOMAIN    613 users

    OU=Admin,OU=Users,OU=MACK,OU=Campus,DC=DOMAIN    21 users
    OU=Fac,OU=Users,OU=MACK,OU=Campus,DC=DOMAIN    33 users
    OU=Student,OU=Users,OU=MACK,OU=Campus,DC=DOMAIN    1,598 users

    OU=Admin,OU=Users,OU=PG,OU=Campus,DC=DOMAIN    300 users
    OU=CompServices,OU=Users,OU=PG,OU=Campus,DC=DOMAIN    58 users
    OU=Fac,OU=Users,OU=PG,OU=Campus,DC=DOMAIN    358 users
    OU=Student,OU=Users,OU=PG,OU=Campus,DC=DOMAIN    10,000+ users

    OU=Admin,OU=Users,OU=QUES,OU=Campus,DC=DOMAIN    32 users
    OU=Fac,OU=Users,OU=QUES,OU=Campus,DC=DOMAIN    91 users
    OU=Student,OU=Users,OU=QUES,OU=Campus,DC=DOMAIN    2168 users

    OU=Admin,OU=Users,OU=VAN,OU=Campus,DC=DOMAIN    33 users
    OU=Fac,OU=Users,OU=VAN,OU=Campus,DC=DOMAIN    25 users
    OU=Student,OU=Users,OU=VAN,OU=Campus,DC=DOMAIN    2335 users

    All audiences compile successfully.
    All audiences associated with a OU=Student fails to get any members.

    The Operand used for each audience is "Distinguished Name" with an operator of "Contains" and the value having the OU's above.

    Kevin W. Gagel
    Thursday, October 13, 2011 11:11 PM