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Exchange 2013 ECP issues RRS feed

  • Question

  • I have 4 Exchange server, 2 CAS and 2 MBX. Migrated from 2010.

    Everything works perfectly, but sometimes users can't change their password. If I move them to another database, sometimes it works, sometimes it doesn't. Then opening from a different computer, works or doesn't. I can't seem to find a way for it to always work or never work....driving me nuts.

    Both CAS servers seem to have the problem, no mailboxes are hosted on Exchange 2010 anymore.

    Already tried to reset the ECP virtualdirectory, nothing changes.

    When I change the web.config file, it gives a different error messages, but still weird.

    Error is: 

    Server Error in '/ecp' Application.

    Runtime Error
    Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

    Wednesday, February 19, 2014 3:18 PM

Answers

  • These kinds of intermittent problems are hard to solve.  Since it only happens sometimes, it might be that one of your CAS servers is misconfigured or faulty.  You might want to start perusing your IIS logs to see if you can find any clues to what's wrong.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Wednesday, February 19, 2014 9:49 PM
    Moderator

All replies

  • These kinds of intermittent problems are hard to solve.  Since it only happens sometimes, it might be that one of your CAS servers is misconfigured or faulty.  You might want to start perusing your IIS logs to see if you can find any clues to what's wrong.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Wednesday, February 19, 2014 9:49 PM
    Moderator
  • Hi,

    Is there any error message when users couldn't change their password?

    Please use EXBPA to check the health of Exchange 2013 server.

    Besides, please check if there is any error in the application log.

    Best regards,
    Belinda


    Belinda Ma
    TechNet Community Support


    Thursday, February 20, 2014 7:06 AM
    Moderator