Outlook's taskbar icon occassionally shows as powerpoint


  • I have upgraded by Office from 2007 to 2010 RTM - MSDN version.  I have noticed that on the odd occassion the taskbar icon for Outlook changes to Powerpoint.

    If I hover over the icon, it shows "Inbox - Mailbox - {My Name} - Microsoft Outlook" 
    If I right click on the icon then I see the following items in the pop-up menu ( from top to bottom )

    "New Email Message"
    "New Appointment"
    "New Meeting"
    "New Contact"
    "New Task"

    "Microsoft Powerpoint 2010"
    "Pin the program to the taskbar"
    "Close Window"

    If I then start powerpoint then the taskbar icons "stack" instead of side by side.

    I'm running Windows Server 2008 R2, with Themes service running - In otherwords it looks like Windows 7.  My taskbar is also set to small icons, but it still shows the pointpoint icon if I switch to large icons. 


    • Moved by Maxwell JosephMicrosoft Support Friday, May 07, 2010 10:42 AM moving to right forum (From:Installing, Upgrading, and Activating Microsoft Office Products)
    Friday, May 07, 2010 12:09 AM

All replies

  • That's very strange. Try to create a new Outlook profile to test if the problem occurs. You can create a new Outlook profile by this: Click Start, in the Search box, type mail and press Enter. Click Show Profiles, and follow the onscreen instructions to create a new Outlook profile.
    Monday, May 10, 2010 7:15 AM
  • +1

    Clean install of Office 2010 x64 Professional has PowerPoint showing up as the Outlook icon 5 times out of 10 so definitely a problem. I have roaming profiles FYI.

    Wednesday, May 12, 2010 8:17 AM
  • I have excatly the same issue. Server 2008 R2 with Desktop Experience, themes etc. with Office 2010 Pro Plus (32 bit). Outlook Taskbar icon shows as PowerPoint exactly as described by Rob.

    I deleted the iconcache.db file at C:\Users\<User Name>\AppData\Local and restarted, but the first time I opened Outlook it presented the PowerPoint taskbar icon.

    Doesn't seem to have any effect on functionality, just odd.



    Tuesday, June 01, 2010 11:17 PM
  • Also having this problem with 2008 R2 with desktop experience using Office 2003 Professional (32Bit)

    We've also noticed that the Word icon changes to the certificates icon some times.

    Not a major problem but it is confusing users.

    Wednesday, June 02, 2010 1:50 AM
  • Hi,

    Same issue here. Did you guys solve this? Running Windows 2008 R2 with connection broker 3 Rd hosts.


    Monday, June 07, 2010 1:23 PM
  • We have the same issue. Does anyone have a resolution?

    We are running Office 2007 SP2 with 2008R2 and Citrix XenApp 6.

    Wednesday, June 09, 2010 1:34 AM
  • Nope, still having the problem here.

    The only common thing between us all is 2008 R2. Seems we are using different TS software and Office versions.

    FYI, we are also using 3 hosts with a connection broker.

    Thursday, June 10, 2010 3:20 AM
  • We are also seeing this with Office 2010 and communicator 2003!

    Any ideas?

    Friday, July 09, 2010 2:27 PM
  • Same here just now (first time), again 2008 R2 with themes, etc. and Office 2007 SP2 (6535)
    Saturday, July 10, 2010 3:11 AM
  • Have also noticed that the Visio icon often appears as Word.

    Something definitely weird going on here!

    Anyone from Microsoft able to advise?

    Monday, July 19, 2010 1:10 AM
  • Guys,

      I am raising a PSS ticket with Microsoft to get this sorted. I'll update the thread when they give me an answer. Stay tuned...



    Monday, July 26, 2010 12:28 PM
  • ..... Ok, case created - Engineer calling be back in under 4 hours. Can we confirm a few things guys:

    1. This is only happening on Windows 2008 R2 (Std or Ent Editions)

    2. This is happening over RDP and ICA sessions, regardless

    3. This is happening to Office 2010 (x64), Office 2007, and Office 2003 suites.

    Monday, July 26, 2010 12:42 PM
  • Confirmed.  Current setup is:

    1. Server 2008 R2 Std

    2. 2 hosts in a Session Broker farm

    3. Outlook icon showing as PowerPoint icon on taskbar


    Monday, July 26, 2010 1:28 PM
  • Confirmed.


    1. Server 2008 R2 STD

    2. Host in Session

    3.Outlook icon = Powerpoint



    Monday, July 26, 2010 5:30 PM
  • Can you guys confirm one thing: Are your icons on the task bar set to group together, group when full, or never group? Can you try all three different settings and let me know your results? My PSS ticket has been passed to the Windows Team, then the Office team, and now to the Windows Core team - typical.


    • Proposed as answer by Shankar mj Wednesday, July 28, 2010 10:19 AM
    Tuesday, July 27, 2010 4:10 PM
  • Hi Stev,


    Mine settings are currently group together. I will give it a try and keep you posted.

    Wednesday, July 28, 2010 9:42 AM
  • Hi,

    Same issue here
    Wednesday, July 28, 2010 12:08 PM
  • So I've been working with Microsoft, removing any GPOs, startup services and registry settings, using a local profile, and we're still getting the issue. We're now performing an 'msdt' to upload all the relevant information to Microsoft for investigation. I told them I'm available to work on this 24/7 and I will be on them until we get this sorted so hang in there guys, we're working on it this very second.... 
    Wednesday, July 28, 2010 4:06 PM
  • ..... Ok, case created - Engineer calling be back in under 4 hours. Can we confirm a few things guys:

    1. This is only happening on Windows 2008 R2 (Std or Ent Editions)

    2. This is happening over RDP and ICA sessions, regardless

    3. This is happening to Office 2010 (x64), Office 2007, and Office 2003 suites.


    1. I have 2008 R2 Enterprise - 4 session hosts with 1 broker
    2. Using RDP
    3. Using Office 2003 Professional (32bit obviously)

    Have also noticed Visio icon shows as Word sometimes. Word shows as a certificate icon. Using group taskbars and roaming profiles.

    Thursday, July 29, 2010 7:27 AM
  • Guys,

       I am now back in dialogue with Microsoft again, he's asked me a few questions, wants a ProcMon sample, so I'll get those over to him and let you guys know the results. I've also asked him if I can get you guys involved with the testing too.... Please do the following to help me and dude out:

    - Download and extract the Process Monitor utility from:


       - Run procmon.exe.

         - Stop and clear the current log in the application.

           - Stop the current logging by clicking on the magnifying glass button.

           - Clear the current log by clicking on the eraser button.

       - Start the capturing by clicking on the magnifying glass button.

       - Reproduce the menu symptom.

       - Stop the capturing for PROCMON by clicking on the magnifying glass button

     - Choose SAVE AS from the FILE menu to save the resulting log to zip

    Email me the Zip file and I'll forward it to him. If he has more than my sample to work from, he might be able to easily spot the issue.



    Tuesday, August 10, 2010 3:05 PM
  • HI!

    I have the same issue!
    Windows 2008R2 STD
    Office 2010 32 Bit
    Citrix TS Farm

    Wednesday, August 18, 2010 6:42 AM
  • Ok guys, Microsoft have given me a new engineer to work on this so I need to give him what he wants and get on with it. If you guys want to follow the instructions in the previous post and email them, it will help.

    Wednesday, August 25, 2010 7:12 PM
  • I've been trying to do it for you Steve but unfortunately the problem has mysteriously disappeared for us. I have a few users looking into it but I can't replicate it at the moment. The only thing I can think of is recent Windows update but even again, there was nothing notable.
    Monday, August 30, 2010 2:20 AM
  • We are running same OS as the original post (so same OS as OP !)

    I had the icon swap all week, now gone, session still open but closed both apps, and my colleage in the next cell (er booth) also has the icon swap.

    Quite funny for an hour or two, but gets on your wick after a few days. Task bar set to Always combine, hide labels.



    Friday, September 03, 2010 2:20 PM
  • We too had the same issue with Outlook 2010 showing the Powerpoint icon in the taskbar.  However this only happened on the first launch of Outlook in an RDS/XenApp Desktop session.  Once the app was closed and reopened the icon showed the correct Outlook icon.  That is until you logged out and back in again and the Powerpoint icon came back for the initial launch of the app.

    While only partially related, the following Microsoft hotfix ( worked for us.  After applying the hotfix and rebooting, on first launch Outlook initially showed the Powerpoint icon but it switched back to the Outlook one midway through the Outlook loading splashscreen.  Thereafter even on a new logon only the Outlook icon displays correctly (so far).

    Hope this helps,


    • Proposed as answer by azza2u Tuesday, September 07, 2010 12:30 AM
    Tuesday, September 07, 2010 12:25 AM
  • This just happened to me today. Using Win 7 Pro 64_bit and Office 2010 64_bit version.

    procmon.exe is not found on my pc

    I have closed and reopened Outlook and the icon is fine now and has not reverted back.

    Thursday, September 16, 2010 3:46 PM
  • Tried this Hotfix yesterday and still having the problem.

    Steve, I have a procmon log but I don't have your email address? Could you post it?

    Has anyone else had any success with fixing this? Whilst it's not a "show stopper", it's a mild annoyance for me :)

    Tuesday, September 21, 2010 12:46 AM
  • Hi,

    Did anyone solve this issue? I tried the hotfix but didn't help.

    Wednesday, October 13, 2010 1:38 PM
  • Hi, Experiencing the Same issue as all you guys.

    I have 2008 R2 Enterprise - 2 session hosts with 1 broker
    2. Using RDP
    3. TSGateway Services
    4. Using Office 2003 Professional

    Any resolutions???

    Thank You


    Monday, October 18, 2010 7:00 PM
  • When you chose a Windows Basic Theme then the problem won't appear. When you chose a windows aero theme the problem appear.


    Tuesday, October 26, 2010 12:57 PM
  • i'm using windows basic theme and still issue.
    Thursday, October 28, 2010 4:28 PM
  • I'm having the same issue: Server 2008 R2 Standard running as a workstation in a bootable VHD Office 2010 Aero theme
    Tuesday, November 02, 2010 2:31 PM
  • Hmm I was to quick with making conclusions, this does only work with domain administrators on our system...
    Tuesday, November 02, 2010 3:02 PM
  • Hi

    Any resoulution on this or more feedback from Microsoft?

    We have same issue running

    Windows 2008 R2 Enterprise  - 1 Virtulized Remote Desktop Server
    Office 2007 Standard



    Thursday, November 25, 2010 8:53 AM
  • I accidently hit "Propose As Answer" on the above post.   How do I undo that??

    Wednesday, December 01, 2010 8:29 PM
  • I am also having this same issue.  If I also open PowerPoint, it gets grouped together with the Outlook items.  If I close out Outlook and reopen, it fixes it (as described by others) and gets grouped seperately from PowerPoint.  I tried the KB225939 "fix" but it did not fix the problem (even after reboot.)

    The Task Manager shows the correct icon for Outlook as well as doing an Alt+Tab.

    HOWEVER, if I pin Outlook to the Taskbar (from the start menu) it fixed the issue for me!

    Now to figure out how to set that in the Default profile...

    • 2008 R2 RDS
    • Outlook 2007 (also did it with Outlook 2003 but it was a certificate)
    • Aero


    Wednesday, December 01, 2010 8:36 PM
  • I am having the same issue: Windows 2008 R2 RDS; Office 2007 etc..   Any updates on this?



    • Proposed as answer by arorat Wednesday, December 08, 2010 11:50 AM
    • Unproposed as answer by David WoltersModerator Wednesday, December 08, 2010 3:07 PM
    Tuesday, December 07, 2010 10:01 PM
  • Sorry hit propose by mistake...


    I am running office 2010 in Win7, had same problem - outlook showing as Powerpoint, I resolved this by pinning outllok to taskbar. I know this only aplies to win7/off 2010.

    Wednesday, December 08, 2010 11:53 AM
  • Hi all,


    having the same problem here,


    2008 R2 Terminal services.


    Word appears as microsoft clip organiser.


    Interestingly, when you right click on it you get a Microsoft Clip Organiser Ion + Shortcut?!



    Thursday, December 09, 2010 2:35 PM
  • Gonna bump this thread as I have the exact same issues.. Any updates would be highly appreciated! :)
    Wednesday, December 29, 2010 2:55 PM
  • I also have this issue.

    Fresh install - Windows 2008 R2 running remote desktop services + Office 2010.

    Any fix yet? 

    Thursday, January 06, 2011 11:30 AM
  • For the cases I have seen reported this bug is fixed with Windows Hotfix,
    Thursday, January 13, 2011 7:43 PM
  • That hotfix didn't fix it for me...
    Monday, January 17, 2011 9:33 AM
  • Any Update on this ??? Having the same issue here.


    New Install

    Windows 2008 R2 Standard

    Office 2010 - 32 bit.

    XenApp 6


    Wednesday, February 09, 2011 4:52 PM
  • Have anybody fixed this yet? I have the same problem with 4-5 diffrent solutions. First time users starts outlook it appears as Powerpoint. I'm supprised how MS have this problem. How hard could this be?


    Wednesday, February 16, 2011 7:57 AM
  • The hotfix fixed my issue.

    Wednesday, March 02, 2011 3:05 PM
  • is not supposed to fix this issue.

    The product team is aware of this issue and is working towards an internal repro and a possible fix.
    Though no release date has been decided yet, it may get fixed for the next service pack, or may get released as a hotfix.

    Another thread reporting this:



    Friday, March 04, 2011 7:21 AM
  • Can anyone comment if the latest Windows Server 2008 R2 64-bit SP1 resolved this issue? 

    We are experiencing the same thing on a Win2008R264-bit Terminal Server running Citrix XenApp 6 and Office 2010 32-bit and 64-bit (different servers running different office versions - same icon issue).

    We are not quite ready to deploy SP1 - so we can't verify that it fixes this issue.  Anyone who has deployed have any results?


    Tuesday, March 22, 2011 2:23 PM
  • Hello TasAE33, Win2k8 R2 SP1 won't fix this.

    Friday, March 25, 2011 10:26 AM
  • I am using:

    2008R2 SP1 x64
    Office 2007

    Having the same problem, only noticed because i wanted to pin outlook

    closing outlook, reoping and then pinning worked for me but this is an issue for all 60 of our TS users so would be good to have a real fix.

    mmm... coffee...
    Saturday, April 02, 2011 3:08 AM
  • Microsoft had released following hotfix KB.  My problem was fixed by installing this.


    • Proposed as answer by Remco Hooijer Friday, April 15, 2011 1:40 PM
    Friday, April 15, 2011 1:48 AM
  • Thanks, this worked for me!
    Thursday, December 22, 2011 12:04 PM
  • What worked for me is:

    Start -> Control Panel (change view to small icons) -> programs & features.

    Locate Office, click "change" at the top.  Then "repair."

    Brought everything back to normal...


    Good luck

    • Proposed as answer by Setusapart Tuesday, May 28, 2013 1:53 PM
    Tuesday, January 10, 2012 9:40 PM
  • Thanks Scott. This worked for me doing the Repair. My Office 07 icons on the W2k8R2 task bar are normal now..
    Sunday, March 04, 2012 11:01 PM
  • what did you do that it works now?
    Tuesday, March 27, 2012 8:43 AM
  • Microsoft had released following hotfix KB.  My problem was fixed by installing this.

    Tuesday, March 27, 2012 10:27 AM