MS Word 2010 Crash


  • We have several persons using MS Word 2010 converted from MS 2003. One person is having a problem with Word, whenever she opens a file created previously in 2003 the program crashes giving the following error:

    Faulting application winword.exe, version 14.0.6024.1000, stamp 4d83e310, faulting module css7data0009.dll, version 14.0.6016.1000, stamp 4d2738a1, debug? 0, fault address 0x000561ea.

    I have installed MS Office 2010 SP1, installed the HOTFIX published by Microsoft and have even changed the user profile - the problem still exist.

    Intrestingly, as the user Administrator I can open and edit the file without any problem.

    Thursday, October 18, 2012 1:03 PM