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Outlook 2010 desktop alert not working

    Question

  • Hi,

    1. I configured a rule to move some mails to another folder and checked "show desktop alert" in the rule configuration. Despite this, alert never shows.

    2. Sound alert for e-mails arriving at inbox (no rules here) does not always play. Tried many combos here but didn't find any pattern explaining this behaviour.

    These two things were working nice in Outlook 2003 but now I go unnoticed on many e-mails.

    Regards.

    Wednesday, April 18, 2012 2:28 PM

Answers

  • Hi,

    If you have following scenarios for using Outlook, Desktop alerts do not appear.

    - Desktop Alert notifications don’t appear during the initial synchronization of an email account or when you request a manual Send/Receive.

    - Also, if you are using message rules and a new message is moved out of the default account Inbox, you might not receive a Desktop Alert notification, or the Desktop Alert notification might not appear for the full duration of time that you configured in the settings for the Desktop Alerts feature.

    Best regards.


    William Zhou

    TechNet Community Support

    Monday, April 23, 2012 2:16 AM
    Moderator

All replies

  • Hi,

    What type of email account is configured in Outlook?
    Notifications don't work well with IMAP and Outlook Connector accounts.

    Did you running Outlook as a Terminal Services application?
    If yes, see http://support.microsoft.com/kb/983063

    Does the registry key "Opacity" in following location? 

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DesktopAlerts

    DWORD: Opacity
    Value(Hexadecimal): cd  (Decimal): 205

    Best regards.


    William Zhou

    TechNet Community Support

    Friday, April 20, 2012 2:32 AM
    Moderator
  • Hi,

    Thank for your answer.

    The account is BPOS (hosted Exchange).

    I run Outlook locally.

    I do have the reg key with the decimal value 225

    Desktop alert do work on messages that arrive to the main Inbox (those that do not match any rule), but not in the case I mentioned.

    Regards.

    Friday, April 20, 2012 8:46 AM
  • Hi,

    If you have following scenarios for using Outlook, Desktop alerts do not appear.

    - Desktop Alert notifications don’t appear during the initial synchronization of an email account or when you request a manual Send/Receive.

    - Also, if you are using message rules and a new message is moved out of the default account Inbox, you might not receive a Desktop Alert notification, or the Desktop Alert notification might not appear for the full duration of time that you configured in the settings for the Desktop Alerts feature.

    Best regards.


    William Zhou

    TechNet Community Support

    Monday, April 23, 2012 2:16 AM
    Moderator
  • Hi,

    I gues I'm on the second case. The rule does move the message to another folder.

    But if so, what is the rule option "show desktop alert" used for? Because is not working at all.

    Regards.

    Monday, April 23, 2012 10:58 AM
  • Hi,

    You can try to create a subfolder under Inbox as a workaround.

    Best Regards.


    William Zhou

    TechNet Community Support

    Tuesday, April 24, 2012 7:01 AM
    Moderator
  • Hi,

    Just tested this way and still not working :-(

    Regards.

    Wednesday, April 25, 2012 2:45 PM
  • Hi,

    Any other advice on this?

    Regards.

    Monday, May 07, 2012 7:00 AM
  • Greetings,

    We are also experiencing this problem with Microsoft Office 2013 on Windows 8. The Desktop Alerts only sometimes do not work and we are unable to find a solution. I can further confirm that Skype is not installed on the machine (see https://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-notification-does-not-work/1b943823-0092-44f1-b0d6-ac542700f455). There are no rules setup and all mail arrives into the Inbox. E-mail is setup using Exchange.

    I have tried following instructions at http://www.howto-outlook.com/howto/newmailalert.htm for setting the Mail Alert to display for longer time but these registry entries didn't exist nor do they affect anything after creating them. While creating an Outlook rule for displaying the Mail Alert is a possibility, I think that is unnecessary and not the solution. I seek for THE solution, not a bandaid fix. In addition, creating a rule for showing a LIST of new mail is highly intrusive when in the middle of working on something (it is an unacceptable "fix").

    Our users do have mail alerts enabled in Outlook Options despite the mail alerts sometimes not working.

    Doing search through Bing and Google for a solution on this problems reveals that there are many people who have also experienced this problem but no clear solution exists, nor does Microsoft make any statement about this. If anything, I would like to receive an official Microsoft statement identifying this as a bug and if a fix will ever be released.
    Friday, October 17, 2014 2:15 PM
  • I bet you never got a Official Microsoft answer huh? You see I am having the same problem. I too agree that i don't want a band-aide fix. What I would like if for the program to work as advertised, with a little pop up window informing me of a new email and a preview of it's contents.
    • Edited by YankySwag Wednesday, February 18, 2015 1:37 PM
    Wednesday, February 18, 2015 1:35 PM