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Can not add Exchange Add-in for Outlook 2010 RRS feed

  • Question

  • Windows 7 Pro, all users on Outlook 2010 with Exchange 2010. We did not migrate from an earlier version of Exchange/Outlook, but we are using Office 2007 for all other Office products.

    One user is missing Room Finder button. His PC is missing several Outlook Add-ins, particularly Microsoft Exchange Add-in. Via Outlook, Options, Add-ins, I attempted to Add the Exchange Ad-in by pointing to  the existing C:\Program Files (x86)\Microsoft Office\Office14\ADDINS\UmOutlookAddin.dll, but the Add-in is not included to the Active Application Add-ins list, even after a reboot. No error messages are displayed, it just doesn't add the Add-in.

    Any thoughts?


    Lou H.

    Monday, April 29, 2013 1:35 PM

Answers

  • Hi,

    This should be default installed with Outlook 2010. If this is not present it might affected free/busy. However we would like to troubleshoot the issue further.

    Hence At this point of time I would suggest you to open phone support case with Microsoft. You can contact customer central on 1-800-936-4900 and create the case. Alternatively you can also visit http://support.microsoft.com/oas to open case online

    Hope this helps

    Wednesday, May 8, 2013 3:34 AM
    Answerer

All replies

  • Have you verified it is not in the list of Disabled Items? Use the Manage list at the bottom of the Add-Ins section. The reference for mssphtb.dll should remain disabled.


    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    Monday, April 29, 2013 1:57 PM
  • The only disabled item is the mssphtb.dll (Windows Search Email Indexer).


    Lou H.

    Monday, April 29, 2013 2:04 PM
  • Hello Lou,

    Thank you for your update.
    This is a quick note to let you know that we are performing research on this issue.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    • Proposed as answer by George Ianni Tuesday, June 2, 2015 1:22 AM
    Wednesday, May 1, 2013 9:55 AM
  • Hi,

    This should be default installed with Outlook 2010. If this is not present it might affected free/busy. However we would like to troubleshoot the issue further.

    Hence At this point of time I would suggest you to open phone support case with Microsoft. You can contact customer central on 1-800-936-4900 and create the case. Alternatively you can also visit http://support.microsoft.com/oas to open case online

    Hope this helps

    Wednesday, May 8, 2013 3:34 AM
    Answerer