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Outlook 2013: Folder Pane is empty

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Hello,

I've got Microsoft Office 2013 Professional Plus running on Windows 8 Professional. I just applied today's Microsoft updates, and now that I've done so, the Outlook "Folder Pane" is empty. I can't view my list of e-mail accounts, folders, favorites, etc.

Anyone else seeing the same behavior? Here is a list of updates that were just installed.

Cheers,

Trevor Sullivan

If this post was helpful, please click the little "Vote as Helpful" button :)
Trevor Sullivan
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- Edited by Trevor Sullivan [MVP] Tuesday, September 10, 2013 6:04 PM
Tuesday, September 10, 2013 6:04 PM

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I just uninstalled kb2810009 and kb2817630 and I am good again.

Hope this helps
-James
MCPD: SharePoint Developer 2010
Posting is provided "AS IS" with no warranties, and confers no rights.
Please mark as answer or helpful as appropriate
- Proposed as answer by andy914 Tuesday, September 10, 2013 7:24 PM
- Marked as answer by Trevor Sullivan [MVP] Tuesday, September 10, 2013 8:24 PM
Tuesday, September 10, 2013 7:10 PM

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Yeah, same here.

I tried removing the update for Outlook but that didn't work.

I'm using Windows 8 x64 Enterprise with Office 2013 Pro x86.
- Proposed as answer by LUIS_HUGOM Wednesday, September 11, 2013 6:26 PM
- Unproposed as answer by LUIS_HUGOM Wednesday, September 11, 2013 6:26 PM
Tuesday, September 10, 2013 6:25 PM
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Same issue on 2013 x64 on windows 7 x64

Tuesday, September 10, 2013 6:31 PM
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Same here. I found that I can still see my folders if I choose to "minimize" the folder pane but still comes up blank in normal mode.

Tuesday, September 10, 2013 6:35 PM
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Same here on Outlook 2013 32-bit on Windows 8 x64. Just installed the update, and the Folder pane is gone. If I hide it and make it come back, I can see it semi-transparently for half a second.

Tuesday, September 10, 2013 6:35 PM
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Same problem here.

Windows 8 Pro x64 with Office 2013 Pro Plus x64

Tuesday, September 10, 2013 6:38 PM
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I can confirm this on a German Windows 8 x64 Ent. and Office Pro Plus 2013 installation. It does not appear on a Win8.1 x64 RTM installation, though...

Best regards, S. Brüne

Tuesday, September 10, 2013 6:39 PM
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Same here.

If you minimize the folder pane and click the "All folders" button at the bottom, you can see all of the folders in the normal view. A hassle, but it works until someone pinpoints the exact update that caused this...
- Proposed as answer by The Computer Butler Tuesday, September 10, 2013 7:00 PM
Tuesday, September 10, 2013 6:40 PM
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Same here on Windows 8.1 Pro, freshly installed today.
Erik Johnson

Tuesday, September 10, 2013 6:42 PM
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Here as well. Windows 8.1 x64. Office 2013 x64.

Tuesday, September 10, 2013 6:42 PM
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Same situation in two different units: W7 and W8. It is something that affected Outlook only.

Tuesday, September 10, 2013 6:44 PM
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Me too.

Tuesday, September 10, 2013 6:44 PM
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Same issue here.

Tuesday, September 10, 2013 6:52 PM
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Someone on M$' update testing team needs to get fired. Thank God I tested today's updates before deploying them to my clients.

Tuesday, September 10, 2013 6:59 PM
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Agreed

Tuesday, September 10, 2013 7:02 PM
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They were probably too busy cleaning their pants after the announcement that iWork is going free on iOS7.

Tuesday, September 10, 2013 7:03 PM
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Same problem on multiple fully updated Windows 7 Enterprise Edition, Windows 8 Enterprise Edition and Windows 8.1 Enterprise Edition workstations ... all with Office 2013 32-bit ...

Tuesday, September 10, 2013 7:05 PM
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I just uninstalled kb2810009 and kb2817630 and I am good again.

Hope this helps
-James
MCPD: SharePoint Developer 2010
Posting is provided "AS IS" with no warranties, and confers no rights.
Please mark as answer or helpful as appropriate
- Proposed as answer by andy914 Tuesday, September 10, 2013 7:24 PM
- Marked as answer by Trevor Sullivan [MVP] Tuesday, September 10, 2013 8:24 PM
Tuesday, September 10, 2013 7:10 PM
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Verified - uninstalling kb2810009 and kb2817630 worked for me as well. Thanks!

Tuesday, September 10, 2013 7:17 PM
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Same here, all blank since I updated.

Tuesday, September 10, 2013 7:17 PM
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Thanks. For me, KB2810009 failed to install and I still got the issue, so it might be that KB2817630 is the only one you need to remove.

Tuesday, September 10, 2013 7:18 PM
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I will try this on WinServer2012R2 RTM which is happening. How dumb is this.
Craig Johnson

Tuesday, September 10, 2013 7:23 PM
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KB2810009 never installed for me (always got an error during windows update for that one). I then uninstalled KB2817630, and the problem is now gone.

Tuesday, September 10, 2013 7:30 PM
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Verified on 2 machines. Outlook 2013 on Windows 7 Enterprise. James Yarnell's fix worked for me.

Tuesday, September 10, 2013 7:32 PM
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Same here. Win 8 Pro in catalan + office 2013

Tuesday, September 10, 2013 7:35 PM
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After removing two instances of kb2817630, it's working again for me.

Cheers,

Trevor Sullivan
If this post was helpful, please click the little "Vote as Helpful" button :)
Trevor Sullivan
Trevor Sullivan's Tech Room
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Tuesday, September 10, 2013 7:37 PM
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KB2810009 Refused to install even on manual download.

KB2817630 Once uninstalled issue seem to be fixed.

Side note I have patch KB2760411 wanting to install which seems to be for office 2007 that seems to install but always keeps poping backup only started today.
- Edited by z3razerviper Tuesday, September 10, 2013 7:38 PM
Tuesday, September 10, 2013 7:38 PM
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Thanks to James for the solution! After removing two instances of kb2817630, it's also working again for me.
The Pixel Whisperer
- Proposed as answer by WisdomGuidedByExperience Wednesday, September 11, 2013 9:23 AM
Tuesday, September 10, 2013 7:55 PM
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Confirmed for me as well. Had to uninstall both instances of KB2817630. Thank you James and z3razerviper.
Craig Johnson

Tuesday, September 10, 2013 8:01 PM
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FIX: UNINSTALL UPDATES

It turns out that this is caused by KB2817629. I uninstalled it and the folder pane is back.

After you remove KB2817629, windows update will want to install KB2817629 which will bring the problem back.

Do not install KB2817629. Hide it!

You will get a few more Outlook updates if you remove the above updates. I just hid them. It appears it is an earlier update that is just compounding the problem.

I will wait until we get a current Outlook Update.

This is on a clean install of Windows 8.1 X64 Office Professional Pro X32

--Jon

Jon

Tuesday, September 10, 2013 8:03 PM
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KB2817630 seems to be the culprit. Be aware you might need to uninstall more than one instance, and then restart the PC. If Outlook still doesn't show the list of folders, all you do is click on the Expand icon at the top (>).
Thanks, James.

Tuesday, September 10, 2013 8:17 PM
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Thanks, I also only uninstalled KB2817630 and it resolved my issue.

Tuesday, September 10, 2013 8:17 PM
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Exactly! I also only uninstalled KB2817630 and it resolved my issue.

Saved my day!

Thank you, thank you, thank you!!!

Tuesday, September 10, 2013 8:31 PM
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Yep, KB2817630 is the culprit and results in this:

Uninstalling it resolves the issue. Note that if you have a language pack, it also has this KB patch but you only have to uninstall it from Office (there are headers in the update list).

Technical Specialist / Infrastructure Architect @ www.OGD.nl - MCSE 2003 Messaging - MCITP Enterprise Messaging Administrator 2007 & 2010
- Edited by Dave Stork Tuesday, September 10, 2013 8:41 PM
- Proposed as answer by i.rebel Tuesday, September 10, 2013 11:37 PM
Tuesday, September 10, 2013 8:41 PM
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Is there a msiexec uninstall method that could be utilized via a script for deployment to uninstall this update on affected computers already?
Gary Adkins

Tuesday, September 10, 2013 8:46 PM
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I just uninstalled these updates on a client who had run Windows Update earlier today. His folder pane is now back where it was and functioning normally. Thanks for the GREAT catch. I would have never figured this one out on my own.

Tuesday, September 10, 2013 8:46 PM
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I had to uninstall multiple instances of the following updates:

KB2817630, KB2817629

And then hide them!!

Tuesday, September 10, 2013 8:52 PM
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I agree

KB2817630 ! is the culprit.

Tuesday, September 10, 2013 8:53 PM
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UPDATED: The credential problem was an unrelated issue (I switched on a Surface tablet, unaware it was hitting the Wi-Fi with a bad domain credential). Sorry for the mistake.

After I removed KB2817630, my folder pane returned, but I also started having credential problems where Outlook was prompting me for a domain credential. I managed to get locked out of the domain twice. I tried clearing and recreating my Outlook profile, but the same thing happened. I'll keep working to isolate it, but wanted to pass this along.

Erik Johnson
- Edited by erikj Tuesday, September 10, 2013 9:28 PM
Tuesday, September 10, 2013 9:02 PM
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I can also confirm: after removing one instance of KB2817629 and three instances of KB2817630 I have my folders back.

Thank you all!

--- Rich

Tuesday, September 10, 2013 9:23 PM
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Windows 8.1 RTM Office 2013 x64 here. I removed KB2817630 and folder pane is fine again.

I'm not getting any credential issues (Office 365) either. Things appear to be working well.

Tuesday, September 10, 2013 9:24 PM
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I uninstalled 3 KBs named here, rebooted 3 times, and the "normal" folder pane has the same problem. Faint blue curtain with a fleeting appearance of my folders. Yes, put the folder pane in minimal view keeps you working but that's not efficient for some of us.

Revised: New day and a new boot. I searched for KB281763 again and found the second instance. Uninstalled and rebooted. Problem resolved. Thanks all.
- Edited by BrienMuller Wednesday, September 11, 2013 1:40 PM
Tuesday, September 10, 2013 9:30 PM
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Check to see if the KBs listed were installed more than one time some have noticed them being listed twice.

Tuesday, September 10, 2013 9:34 PM
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Windows 7 Ultimate 64 Bit & Server 2012 Standard have the same issues

On Windows 7 Ultimate 64 Bit the KB 2810009 failed to install but after removing the kb2817630 update the problem still exists. Ininstalling kb2817629 didn't change a thing and the folder list is again blank..

On server 2012 removing the above 2 did resolve the issue

--

People are asking if the update was removed. I use WSUS and in the past hour it pulled it down from there
- Edited by Crouchie1998 Tuesday, September 10, 2013 10:24 PM
Tuesday, September 10, 2013 9:55 PM
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I uninstalled the latest installed instance of KB2817630 and it resolved the problem for me on Windows 8.1 x64.

Tuesday, September 10, 2013 9:55 PM
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It appears that KB2817630 has been removed from Windows Update? Can anyone else confirm this?

Tuesday, September 10, 2013 9:59 PM
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I can confirm KB2817630 has been removed from WinUpdate

Tuesday, September 10, 2013 10:00 PM
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> KB2817630 ! is the culprit.

Right! I even tested this: I first deinstalled all fixes mentioned here. Then I re-installed them individually and checked each time. KB 2810009 and KB2817629 did no harm (and so I left them installed) but KB2817630 was indeed the culprit. I de-installed it a second time and then this annoyance was definitely identified and gone!

But be aware: there are multiple instances of it! I had to de-install not less than 8(!) instances of it!

Outlook 2013 (32-bit) on Windows 8.0 Pro (64-bit).

M.
PS.: Sigh! Who needs viruses if he gets updates like this? :-(
- Edited by mmo17 Tuesday, September 10, 2013 10:06 PM
Tuesday, September 10, 2013 10:01 PM
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Yea another Microsoft Update Tuesday Blunder. KB2810009 failed to install then I seen the problem everyone posted here and uninstalled KB2817630 and all is well again Win 7 x64 and Outlook 2013 x64 Folder Pane. :)

TH

Tuesday, September 10, 2013 10:02 PM
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There is something up with KB2810009 as well. It refuses to install then after manually installing ace2013-kb281009-fullfile-x64-glb.exe it still wants to install and fails.

Tuesday, September 10, 2013 10:04 PM
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None of them were installed more than once. I see that others found that; I didn't.

Tuesday, September 10, 2013 10:08 PM
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I had 8(!) instances of it. So, you may want to sort that list by name to see them grouped and to make sure you don't miss any.

Tuesday, September 10, 2013 10:08 PM
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Can someone email me at susan-at-msmvps.com to open up a support case? KB2817630 is not a security update and needs a bit more of a push to make sure support sees this.
Don't Retire TechNet

Tuesday, September 10, 2013 10:17 PM
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Same here on Outlook 2013 64-bit on Windows 7 Pro x64 with SP1. Installed the updates today and the Folder pane is gone. Uninstalled the KB2817630 update and Folder pane came back.
- Proposed as answer by WisdomGuidedByExperience Wednesday, September 11, 2013 9:29 AM
Tuesday, September 10, 2013 10:30 PM
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Hilarious. I never install updates on Day 0, but I did today because it happened to coincide with my upgrade to Win 8.1, and based on looking at the dates of one or two of the updates, I thought these were older ones being pushed out to me again because of something to do with the upgrade. Not all of them, at least.

Also, I wonder if it's a bug that the "Installed Updates" view shows so many "duplicate" entries for this slew of updates. I had two of the 7630's but 3 or even 4 of some others. "View update history" shows singles.

Tuesday, September 10, 2013 10:39 PM
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I can confirm. I've just uninstall multiple instances of KB2817630 ONLY and the Folder Pane back again after a reboot.

Tuesday, September 10, 2013 11:05 PM
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Same problem here with Outlook 2013 on Win7 Ultimate 64-bit. I had to uninstall 3 instances of KB2817630 to repair the problem. I also noticed 3 instances of KB2817311, so there might be some hidden issues there too.

Tuesday, September 10, 2013 11:10 PM
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and KB2810009 that refused to install after i've manually downloaded and installed this update?via windows update it's always present,but displayed an error when i tried to install!it happens to you?
- Proposed as answer by leon177 Tuesday, September 10, 2013 11:28 PM
- Unproposed as answer by leon177 Tuesday, September 10, 2013 11:29 PM
Tuesday, September 10, 2013 11:27 PM
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Hello,

I've got Microsoft Office 2013 Professional Plus running on Windows 8 Professional. I just applied today's Microsoft updates, and now that I've done so, the Outlook "Folder Pane" is empty. I can't view my list of e-mail accounts, folders, favorites, etc.

Anyone else seeing the same behavior? Here is a list of updates that were just installed.

Cheers,

Trevor Sullivan

If this post was helpful, please click the little "Vote as Helpful" button :)
Trevor Sullivan
Trevor Sullivan's Tech Room
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I unistall the only outlook 2013 update I see on the list and problem solved.

Tuesday, September 10, 2013 11:30 PM
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Same problem here - Win7 64bit and Office 2013.

Removed kb2817630 now working again. Folders are back.

Did not see it in the update list after I removed it so not sure if they have removed it yet or what .
Rich

Tuesday, September 10, 2013 11:33 PM
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Great job! Hopefully, a fix for KB2817630 is posted on Windows Update soon.

Tuesday, September 10, 2013 11:40 PM
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and a solution for KB2810009? i've installed it manually,but Windows update see it again!
- Edited by Nightporter67 Tuesday, September 10, 2013 11:44 PM
Tuesday, September 10, 2013 11:40 PM
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Try installing it again after rebooting the machine. Otherwise, can you start a new thread as KB2810009 is a different update and needs it's own attention.
Don't Retire TechNet

Tuesday, September 10, 2013 11:43 PM
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i've tried many times,but if uninstall it from updates (i've installed it manually) Windows update offers it again and again,but fails to install with error that i've posted before.i'm not the only one that have this issue.see several post before.

Tuesday, September 10, 2013 11:50 PM
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Can you email me at susan-at-msmvps.com and I'll set you up with a support incident? As your issue is not fixable in a forum.
Don't Retire TechNet

Tuesday, September 10, 2013 11:54 PM
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i'm italian.perhaps i don't understand well what you have said to me.if i send an email to you,you explain me a fix-it for this problem?

Wednesday, September 11, 2013 12:00 AM
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what is your email? susan-at-msmvps.com don't works,if i tried to send at this!

Wednesday, September 11, 2013 12:04 AM
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There's no fixit. I need to set up a support case for you with Microsoft so they can fix it on their side.

Change the -at- to @ (I always put in -at- as the spam filter in these forums munge out the email addresses.
Don't Retire TechNet

Wednesday, September 11, 2013 12:06 AM
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i'm not the only one,mrs.Susan!if you look in this discussion,you find other users that have the same issue!and if you search with google,the same!it's a generic problem!can i have to wait?

Wednesday, September 11, 2013 12:10 AM
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Someone has to open a case. Someone has to be first.
Don't Retire TechNet

Wednesday, September 11, 2013 12:14 AM
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Wonder why windows 8 or 8.1 is not in the list of supported OSes

http://www.microsoft.com/en-us/download/details.aspx?id=40221

http://www.microsoft.com/en-us/download/details.aspx?id=40216

Wednesday, September 11, 2013 12:27 AM
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FWIW, I alerted our MS Premier Support team about 5 hours ago and they said they would escalate. I'll relay back what I hear from them.
Erik Johnson

Wednesday, September 11, 2013 12:31 AM
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This behaviour seems to be caused by using the latest version of the shared Office library mso.dll 15.0.4535.1002 from KB2817630 in combination with an outdated version of Outlook. Try installing KB2817503 to update Outlook to the matching version 15.0.4535.1004. I don't have the issue with the missing folder pane in this constellation.
- Proposed as answer by CountryKING™ Wednesday, September 11, 2013 12:49 AM
Wednesday, September 11, 2013 12:49 AM
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Confirmed: Win 7 Ultimate x86 uninstalling KB2817630 and rebooting resolved a problem.

Alternatively, installing Outlook 2013 hotfix KB2817503 will update outlook to the most recent revision (15.0.4535.1004), KB2817630 updates MSO.DLL to (15.0.4535.1002).

Outlook 2013 Hotfix KB 2817503 - http://support.microsoft.com/kb/2817503/en-us
MSO.DLL KB 2817630 - http://support.microsoft.com/kb/2817630/en-us

Reboot after installing all updates.

-------------
Don't retire TechNet!
- Proposed as answer by Ilya Pekshev Wednesday, September 11, 2013 2:08 AM
- Edited by Ilya Pekshev Wednesday, September 11, 2013 2:11 AM
Wednesday, September 11, 2013 12:52 AM
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Yep, same. I uninstalled it and problem went away. Hopefully a fix will be out in the next day or so.

Wednesday, September 11, 2013 1:15 AM
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Ok here is the catch. I removed update kb2817630 rebooted and found no change. So I re checked and found there was a second instance of kb2817630 further down once I removed the second one and re booted, All OK

Wednesday, September 11, 2013 1:51 AM
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I tried KB2817630 with KB2817503 and didn't get the folder pane issue... However, Outlook crashed regularly. (Removing both updates fixed it.) Guess there's a reason that hotfix is not published yet.

Wednesday, September 11, 2013 2:22 AM
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The KB2817503 resolved the issue for me as well...will report back on any stability problems.

I'm having the KB2810009 problem as well, but that's a different thread.
Jim

Wednesday, September 11, 2013 4:47 AM
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It is KB2817503 and/or KB2817630.

Also, KB2810009 causes error 0x80242009 in Windows Update. See here and here.

Microsoft, please, REVOKE this updates!
- Edited by Aleksandr Vishnyakov Wednesday, September 11, 2013 8:28 AM
Wednesday, September 11, 2013 5:14 AM
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Same problem here.

Windows 8 Pro x64 with Office 2013 Pro Plus x32

Wednesday, September 11, 2013 7:57 AM
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Having similar issue but i do not have any of the KB's mentioned above installed on my system!

Im currently running Windows 8 Enterprise 64-bit with Office Professional Plus 2013 64-bit.

Does anyone have any suggestions?
Marius A. Skovli | MCP/MCTS/MCITP | Twitter: @mariusskovli

Wednesday, September 11, 2013 7:59 AM
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You positive you don't have this update? sort by KB number and see. The update has been pulled off of Microsoft update at this time.
Don't Retire TechNet

Wednesday, September 11, 2013 8:00 AM
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Same things here on Windows 7 x64 / Office 2013 32

Wednesday, September 11, 2013 8:12 AM
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Uninstalling update KB2817630 did resolve this for me.

Wednesday, September 11, 2013 8:16 AM
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Request/install this hotfix without the need to uninstall updates.

This worked for me.
- Proposed as answer by DanielA173 Wednesday, September 11, 2013 8:39 AM
- Edited by DanielA173 Wednesday, September 11, 2013 8:54 AM
Wednesday, September 11, 2013 8:39 AM
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I had the exact same issue on Office Professional Plus (x86) on Windows 8 (x64). My laptop had 3 installed updates for KB2817629 - 2 for Office and 1 for Visio - but only one of the Office updates was installed yesterday. I've uninstalled that one and after a few hick-ups on reboot the problem was gone.

Wednesday, September 11, 2013 8:52 AM
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uninstall kb2810009 and kb2817630 to fix the problem. I just got fixed the same by removing these fixes

Wednesday, September 11, 2013 8:56 AM
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No it has not, at least not as of 2013-09-11 05:27 EDT when I re-ran Windows Update.

If you think development is tough now, think how hard it was using punched cards :-)
- Edited by WisdomGuidedByExperience Wednesday, September 11, 2013 9:28 AM clarified
Wednesday, September 11, 2013 9:27 AM
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looking at the 2817503 hotfix, I don't see it fixes this issue.

can you please confirm if microsoft issued hotfix to fix the folder pane problem?

I uninstalled KB2810009 and KB2817630 and it resolved.

Wednesday, September 11, 2013 9:31 AM
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Hi!

yes, also this works for me: installing http://support.microsoft.com/kb/2817503 and the left pane pain is gone.

The problem is that kb2117503 is not yet published through WSUS.

Folke

Wednesday, September 11, 2013 10:22 AM
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Same issue here.

Deinstallation of KB2817630 was the solution.

Regard

Wednesday, September 11, 2013 10:46 AM
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Same problem, unbelievable for that.

Wednesday, September 11, 2013 10:57 AM
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Request/install this hotfix without the need to uninstall updates.

This worked for me.

This hotfix worked for me too (Windows 7 x64 Office 2013 x64)

With windows 8 x64 and office 2013 x64 I didn't have the problem
- Proposed as answer by Euclid Wednesday, September 11, 2013 11:49 AM
Wednesday, September 11, 2013 11:25 AM
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Is there fix? or uninstall (kb2817630) is only a solution?

10x

Wednesday, September 11, 2013 11:27 AM
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Same problem here.

Wednesday, September 11, 2013 12:29 PM
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I have Windows 8 x64 with Office 2013 x86.

I uninstalled kb2810009 and kb2817630 and rebooted and still had the problem.

I then installed the hotfix which resolved the problem for me.

Wednesday, September 11, 2013 12:38 PM
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I can confirm this morning that the hotfix @ http://support.microsoft.com/kb/2817503/en-us will fix the issue.

For those of you that this affected on a broad number of PC scale, after you extract the application from the self extractor, if you are utilizing any form of application/software deployment (ie. SCCM), you can use the /quiet syntax with this file and it will install silently. If outlook is open during the deployment, it will simply close and reopen after the hotfix installs and the problem will go away without a reboot required.

As always, I would test this on a few machines prior to a mass deployment to make sure it doesn't affect anything else while fixing the folder pane problem (it is a hotfix after all).
Gary Adkins
- Proposed as answer by Harder905 Wednesday, September 11, 2013 2:36 PM
Wednesday, September 11, 2013 1:23 PM
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Why is my next system going to be a Mac?

Wednesday, September 11, 2013 1:35 PM
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Maybe someone who works at Microsoft that sees this forum can respond to their (Microsoft) customers' needs (problems with a MS product) and open a bug/case/ticket, and be the first?

In my case, uninstalling KB2817630 on my Win7 x64 with Outlook 2013 (64-bit) and a mixture of other Office 2010 (only Excel 32-bit) resolved my issue with the missing folders.

KB2810009 failed to install on my system.

Ted

Wednesday, September 11, 2013 2:53 PM
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KB2810009 never installed for me (always get an error during windows update for that one). I then uninstalled KB2817630, however the problem still exists.

Does MS plan on address this issue? Such a shame that once again we are the QA testers for them. I am so tempted to uninstall all updates. By now, most of us are aware to turn off auto update. Imagine the poor fools that go with the default. Great job MS on your continued efforts at pissing off IT pros. Lets see if they actually acknowledged this blunder and post a fix ASAP to undo the hot mess they made.

Wednesday, September 11, 2013 3:25 PM
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Same behavior. Trying to uninstall the two patches listed in the thread.

Wednesday, September 11, 2013 4:06 PM
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I too had multiple instance of 2817630 and 2810009. After removing both instances, it's back to normal. Incidentally, I have three instances of 2810010, 2817622, 2817621. It appears that for some reason today, several updates that were already previously on my Windows 8 Pro/VLK Office 2013 system, were installed again, and did not fail due to the update already existing.

Is this a much larger Windows Update issue?

Wednesday, September 11, 2013 5:23 PM
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This finally fixed the issue for me! Uninstalling the two aforementioned patches was not sufficient to fix the problem until I applied this hot fix.

Thanks!

Wednesday, September 11, 2013 5:24 PM
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FIXED, for now.

Win 8.1 Pro X64, New install of Office 2013 w/ updates.

Removed as directed here earlier: KB2810009 and KB2817630 but it did not fix the blank pane issue.

Removed KB2817629 next, reopened Outlook, problem solved. To speak the obvious... we got us a bad update here!!!

I am interested to know if I really had to remove KB2810009 and KB 2817630, but I'm going to look forward... too little time, so if anyone can verify, that'd be great!

Wednesday, September 11, 2013 6:02 PM
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I still have KB2817629 on my system, and issue is resolved for me. Removing only KB2817630 (since KB2810009 failed) resolved the issue for me.

My system is Win7, so maybe the issue is different in different O/S, or there are multiple, but similar, issues with the latest updates ...

Ted

Wednesday, September 11, 2013 6:11 PM
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This behaviour seems to be caused by using the latest version of the shared Office library mso.dll 15.0.4535.1002 from KB2817630 in combination with an outdated version of Outlook. Try installing KB2817503 to update Outlook to the matching version 15.0.4535.1004. I don't have the issue with the missing folder pane in this constellation.
When did you install KB2817503? I installed it around when it came out, on Aug 15th, but I see that my mso.dll is 15.0.4517.1504 from June. I'm tentatively concluding that one of this month's slew of Office updates downgraded the file, so I was not immunized from the problem described in this thread. Another possibility: my Win 8.0 to 8.1 upgrade did it somehow.

Wednesday, September 11, 2013 6:12 PM
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Every single update is installed, only KB2810009 fails to install.

I've manually downloaded KB2810009 and it installs fine. However, after installed, Windows Update scan still shows that it is needed. this is the real problem.can i have to hide this update or Microsoft will fix it?

Wednesday, September 11, 2013 6:20 PM
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I had the same problem and Microsoft send me a hotfix, it solved this in seconds without reinstalling anything hope it works for all
   it seems I cant put the link here but you can look for it

    hotfix x86 = outlook2013kb2817503fullfilex86glb

    hotfix x64 = outlook2013kb2817503fullfilex64glb



   hope this helps
- Proposed as answer by LUIS_HUGOM Wednesday, September 11, 2013 6:26 PM
Wednesday, September 11, 2013 6:25 PM
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Every single update is installed, only KB2810009 fails to install.

I've manually downloaded KB2810009 and it installs fine. However, after installed, Windows Update scan still shows that it is needed. this is the real problem.can i have to hide this update or Microsoft will fix it?

Same here; I'm hiding KB2810009 for now...unclear when it will be fixed. This is a separate issue than the one discussed in this thread - http://social.technet.microsoft.com/Forums/office/en-US/0eedb198-f8b1-490d-8c9e-732b4094d0ef/kb2810009-issue is the proper thread.
Jim

Wednesday, September 11, 2013 6:25 PM
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There is a separate thread about the KB2810009 issue. http://social.technet.microsoft.com/Forums/office/en-US/0eedb198-f8b1-490d-8c9e-732b4094d0ef/kb2810009-issue

Wednesday, September 11, 2013 6:34 PM
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Update has been pulled for now see below...

http://windowsitpro.com/outlook/kb2817630-has-been-pulled

d1c1ple

Wednesday, September 11, 2013 6:36 PM
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The Office Team has released a blog post to explain the issue and the workarounds to address it. Please see this article for more information, http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx.

Wednesday, September 11, 2013 7:21 PM
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Thanks Gabriel/Microsoft.

However:

I have 15.0.4517.1504 mso.dll

I have 15.0.4517.1509 outlook.exe

I think this puts me in the green OK box of the grid in the blog post in Gabriel's post above, right?

But, I have the problem. Or, had the problem until I uninstalled KB2817630.

Unless I am missing something, then the understanding of the problem in the blog post above needs to be refined, in my opinion.

Does the presence of some 32-bit Office 2010 apps change the scenarios?

Ted

Wednesday, September 11, 2013 7:38 PM
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Please take a look @

An update about the Outlook 2013 folder pane issue

short url http://aka.ms/Tihyg1

#MSExchange #Outlook #iammec

permalink http://blogs.technet.com/b/exchange/archive/2013/09/11/an-update-about-the-outlook-2013-folder-pane-issue.aspx

HTH

Andrea
ChichioIT

Wednesday, September 11, 2013 7:55 PM
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@TedProgrammer: No, check carefully, that puts you in the bad spot. You need 15.0.4535.x or better for outlook.exe to be good.

[Edit]

Nevermind, misreading the chart. You should be good since your MSO is old.
- Edited by Aaron44128 Wednesday, September 11, 2013 8:10 PM
Wednesday, September 11, 2013 8:09 PM
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Same problem here. KB2810009 is failed to install. I then uninstalled KB2817630, and the problem is now gone. Now I can able to see folder pane on my Outlook 2013

Wednesday, September 11, 2013 8:23 PM
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Actually, my mistake. The versions I list above are after uninstalling KB2817630. With the KB still installed, the dll version is the 4535, and I have the problem.

The grid accurately describes my case, imo.

Ted

Wednesday, September 11, 2013 8:24 PM
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http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx

Finally official
Don't Retire TechNet

Wednesday, September 11, 2013 8:33 PM
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Here is the Office Update team blog post on this issue, complete with remedy.

http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx
- Proposed as answer by The Microsoft Office Sustained Engineering Team Wednesday, September 11, 2013 8:55 PM
Wednesday, September 11, 2013 8:34 PM
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I just uninstalled kb2810009 and kb2817630 and I am good again.

Hope this helps

-James
MCPD: SharePoint Developer 2010
Posting is provided "AS IS" with no warranties, and confers no rights.
Please mark as answer or helpful as appropriate

Works like a charm and I am running Office 2013 Pro Plus x86 on Windows 7 x64 Pro.

Wednesday, September 11, 2013 10:36 PM
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I uninstalled all Office 2013 patches and then re-installed them one-by-one and the Folder Pane works. Originally, when I installed them all at once, the Folder Pane got all screwed up, so this is definitely a botched patch cycle from MS. Good job.

Running Win 7 Pro.
MCITP Exchange 2010 | MCTS Exchange 2007 | MCITP Lync Server 2010 | MCTS Windows 2008 | MCSE 2003

Wednesday, September 11, 2013 10:40 PM

I've got the same issue with the KB2810009 windows 7 ultimate 64 bits update:

0x80242009 WU_E_UH_BADHANDLERXML An operation could not be completed because the handler-specific

metadata is invalid.

http://support.microsoft.com/kb/938205/es

Thursday, September 12, 2013 6:58 AM

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I've got the same issue with the KB2810009 windows 7 ultimate 64 bits update:

0x80242009 WU_E_UH_BADHANDLERXML An operation could not be completed because the handler-specific
metadata is invalid.

http://support.microsoft.com/kb/938205/es

That is a separate issue from the issue with the Folder Pane not showing. This issue is also being worked on. It looks like it indeed both fails to install via Windows Update and (when installed manually) fails to detect that it is already installed.

Once installed manually, restart your computer and try to install it again via the manual installer. When it says that it is already installed, it is safe to ignore the Windows Update notification about it not being installed. Optionally, you can then hide the update as well.

As said, this issue is being worked on at this very moment and hopefully addressed soon.

Robert Sparnaaij [MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info
Thursday, September 12, 2013 11:22 AM
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Hotfix 2817503 introduces 2 Problems (at least on my computer and on some others):
First if you have 2 or more email accounts then the second one (at least if it is an IMAP account) will not show any messages in the message list. They are hidden anyway.

Second: in the adressbook the labels for email addresses or phone numbers are mixed up. You get wrong labels like "business phone" is now labeld "email 3" and so on.

I got rid of all this bugs by deinstalling hotfix KB2817503 and then deinstalling the buggy update KB2817630.

Next step on my side will be to deactivate automatic updates until MS focuses their products again, and not only their money.

There are lots of bugfixes missing, i. e. buggy reading confirmations etc etc. Go to work - Microsoft!
.

Thursday, September 12, 2013 1:04 PM
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This coused big problems To our users... Moving To Mac, seeya

Friday, September 13, 2013 6:01 PM
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I had exactly the same problem with my 2 additional IMAP mailboxes. Did remove hotfix KB2817503 and update KB2817630, and it works like before. *)

*) Of course i get a lot of synchronisation error mails in each mailbox, as another long known bug of outlook 2013, see http://social.technet.microsoft.com/Forums/office/en-US/7ce3d8ba-bcac-4f2a-82cb-6ec3c61e3588/multiple-imap-issues-in-outlook-2013

Monday, September 16, 2013 9:52 AM
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Note sure if anyone on the thread has seen this addressing the issue.

"...We are also working on re-publishing the September Public Update with the correct versions of both mso.dll and outlook.exe to ensure users with automatic updates enabled will receive the correct fix. We will update this blog with further information as our schedule develops..."

http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx
Erik Johnson

Monday, September 16, 2013 9:08 PM
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I had multiple instances of KB2817630 on my Windows 7 64-bit. I had to remove them all to solve the problem.

Tuesday, September 24, 2013 7:33 PM
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As of today Microsoft declined the "Update for Microsoft Office 2013 (KB2817630)" in WSUS, so it will be no more deployed in enterprise infrastructures. A littte late to my taste...

Thursday, September 26, 2013 12:26 PM
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Here's the fix Microsoft released on 26th September 2013:

http://support.microsoft.com/kb/2825632
Crouchie
-------------
Homepage
-------------
- Proposed as answer by DonPick Friday, September 27, 2013 11:29 AM
Friday, September 27, 2013 8:57 AM
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12/17/13 - This has appeared again. Uninstalling KB2810015 corrected the issue for me. The updates referenced from September were not present.

Alan
- Proposed as answer by alans240 Wednesday, December 18, 2013 1:12 PM
Wednesday, December 18, 2013 1:10 PM
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12/17/13 - This has appeared again. Uninstalling KB2810015 corrected the issue for me. The updates referenced from September were not present.

Alan

That is an update from May! Install all available updates (including the September ones) to get yourself back in a supported state. If you are just randomly installing some updates and skip others, you are bound to end up with older and newer resource files which will conflict with each other.

PS: Don't directly propose your own answers as the answer directly after posting. That feature is intended for peer-review and not to promote yourself. If you are confident that your own answer is indeed the answer and it hasn't been marked as such after a business week, you may of course propose it as the answer.

Robert Sparnaaij [MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Wednesday, December 18, 2013 2:07 PM
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clake7@nycap.rr.com

Password "veronica79"

Sunday, April 13, 2014 7:36 PM
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Windows 8.1 x64 running Outlook 2013 pro plus x64. uninstalled KB2817629 and it works fine now
Ryan Hebert
- Proposed as answer by Catherine F Dovidio Lake Wednesday, June 4, 2014 7:09 PM
Tuesday, April 22, 2014 8:24 PM
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I got fix this issue by removing kb2810015.

cheers

Himantha
- Proposed as answer by Himantha Thursday, August 14, 2014 3:37 AM
Wednesday, August 6, 2014 3:18 AM
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I got fixed by removing kb2810009 and installing kb2817347.

If didn't find any KBs in this article to remove, then install kb2817347

Thivanka
- Proposed as answer by Himantha Thursday, August 14, 2014 3:37 AM
- Edited by ThivankaM Thursday, August 14, 2014 8:19 AM
Wednesday, August 13, 2014 10:47 AM
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I got fix removing after KB2738013

Cheers

Himantha.
- Proposed as answer by Himantha Thursday, August 14, 2014 3:37 AM
Thursday, August 14, 2014 3:21 AM
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You people with window pane missing should feel lucky, after update all office 2013 machines in my office have bad file associations, none of the office apps will run, after I do repair if I am lucky enough to get that running and working the activation pane keeps popping up. I called Microsoft today and for an hour they did nothing but tell me they need the associated email or product key. Bad luck for me because I just started as IT Director and the last guy didn't bother to save any of this info or write it down. The crazy thing is that I asked kindly well tell me where to find the office key in the registry. (Rep) "Sir you cannot obtain that info from registry for security purposes" (Me) "Really? that's not true at all, I just need the location of where it stores this info because it has to. There is no way for a product to be registered on a device and not store this info anywhere on the machine". (Rep) "I am sorry sir but I have done everything on my end, you have to call our customer support and fork over another 200 USD". Even though the repair is the cause of needing to re-activate an already activated and working office 2013 pre-update of course. When this is an issue on 2 plus machines it is a problem. Microsoft should be fined and put out of business, so someone can give us a reliable OS. I am going to call the BBB and any other organization including local and state reps here in Texas. This era of the company is always right, give us your money and take what we give you will not stand. Companies like Microsoft hopefully one day will go the way of internet censorship bills. RIP Microsoft.

Thursday, August 14, 2014 3:52 PM
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I just uninstalled kb2810009 and kb2817630 and I am good again.

Hope this helps

-James
MCPD: SharePoint Developer 2010
Posting is provided "AS IS" with no warranties, and confers no rights.
Please mark as answer or helpful as appropriate

if you don't have this KB delete KB2817629

It's help for me!
Best Regards, gavraham

Sunday, August 24, 2014 2:40 PM
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Uninstall KB2817629 as well...
- Edited by SCIT Atanu Wednesday, August 26, 2015 3:44 PM
Wednesday, August 26, 2015 3:38 PM
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Before try any Outlook mail recovery software read the reviews here http://www.comparisonandreviews.org/outlook-mail-recovery.html

Thursday, July 20, 2017 4:47 PM

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Outlook 2013: Folder Pane is empty

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