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Outlook 2016 for Mac does not download attachments randomly

    Question

  • We are using office 365 subscription for my company and are having few users who uses the O365 client version office 2016 and outlook on their mac. Randomly we are facing issue with outlook email client is unable to download attachments in the emails and throws error -17890. what happens after this is user is unable to open, forward, reply, reply to all for that email.

    We have checked and updated the outlook version to the latest 15.30 (170107) OS X 10.12. We have created a new profile for the user but still the issue persists. We also have observed the issue happening within the office premise and in open network at home.

    Team - this is happening with the C-level management of the company and is frustrating to them. this is not happening on the OWA and on hand held devices so clearly looks like the issue with the structure of Mac office 2016 mail client.

    Please suggest the resolution as contacting the MS support we only getting one answer that this is known issue with global users for mac office 2016 and only work around to them is to open any such incident emails on online version of outlook.

    Thanks,

    Amit Parmar

     

      

    Friday, January 27, 2017 6:09 AM

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