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Outlook 2007 crash with Event ID 1000 and 1001

    Question

  • Hi all,

    The system is Windows XP Pro with Outlook 2007 Pro.

    The Outlook account is roaming. The Exchange 2003 SP2 and is on Windows 2003 STD SP2.

    There are only few systems affected by the issue. The users while working got Outlook crashing.

    The errors are 1000 and followed by 1001:

    Event Source: Microsoft Office 12
    Event ID: 1000
    User:  N/A
    Computer: MRS08XP07
    Description:
    Faulting application outlook.exe, version 12.0.6550.5003, stamp 4d10fbc4, faulting module emsmdb32.dll, version 12.0.6550.5000, stamp 4ce820dd, debug? 0, fault address 0x00051fd9.
    ****

    Event Type: Information
    Event Source: Microsoft Office 12
    Event ID: 1001
    User:  N/A
    Computer: MRS08XP07
    Description:
    Bucket -2031107018, bucket table 1, faulting application outlook.exe, version 12.0.6550.5003, stamp 4d10fbc4, faulting module emsmdb32.dll, version 12.0.6550.5000, stamp 4ce820dd, debug? 0, fault address 0x00051fd9
    ****

    I run the Office repair but it did not find any issues. Apart of those two events there were no other events on the client PC neither on the server to indicate possible issue.

    The users have been patched up with the lated MS Office patches.

    I als run the office in safe mode but it happened once.

    I have removed the Frmcache.dat file but no improvements.

    Any suggestions are appreciated.

    Thanks

    Tuesday, January 18, 2011 3:54 PM

Answers

  • Hi,

     

    You can try fixing  this by closing outlook, going to C:\Program Files\Common Files\Microsoft Shared\OFFICE12. Locate mso.dll, cut and paste it to your desktop.

    If it does not let you then reboot and do this before you open outlook. Then launch outlook.

    The MSI installer will launch it will run for a minute and then it will open Outlook.

    Hope this works.

     

    Sincerely,

     

    Harry 

    Thursday, January 20, 2011 4:45 AM
    Moderator
  •  

    Hi All,

    In my configuration, and after testing, this problem is solved only when the KB2412171 is uninstalled from client's computer. All other actions in Outlook 2007 don't work (disable COM, exchange cache mode ...). Just unistall the patch KB2412171.

    Thanks,

    Xavier
    • Proposed as answer by Xavier Payen Thursday, January 20, 2011 5:22 PM
    • Marked as answer by Sally Tang Friday, January 28, 2011 7:24 AM
    Thursday, January 20, 2011 5:21 PM

All replies

  • I am having thew same problem, same event error with a similar setup (Server: Exchange 2003 SP2 and is on Windows 2003 STD SP2  Client: Windows 7 with Outlook 2007 Pro) as MRS IT Admin. This is a new error occurring after the January 11 Windows updates. I have a feeling this is related. I have repaired the OST and PST files and still have the same issue. Here are my error codes:

    Microsoft Office 12 Sessions Event ID: 7001 Task Category None

    ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 8195 seconds with 4020 seconds of active time.  This session ended with a crash.

     

    Application error: Event ID: 1000 task category: (100)

    Faulting application name: OUTLOOK.EXE, version: 12.0.6550.5003, time stamp: 0x4d10fbc4

    Faulting module name: EMSMDB32.DLL, version: 12.0.6550.5000, time stamp: 0x4ce820dd

    Exception code: 0xc0000005

    Fault offset: 0x00051fd9

    Faulting process id: 0xd84

    Faulting application start time: 0x01cbb7f63613bcc1

    Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

    Faulting module path: c:\progra~1\micros~1\office12\EMSMDB32.DLL

    Report Id: 88fe7d60-23fc-11e0-966a-002564c12041

    Wednesday, January 19, 2011 7:40 PM
  • Hi,

     

    You can try fixing  this by closing outlook, going to C:\Program Files\Common Files\Microsoft Shared\OFFICE12. Locate mso.dll, cut and paste it to your desktop.

    If it does not let you then reboot and do this before you open outlook. Then launch outlook.

    The MSI installer will launch it will run for a minute and then it will open Outlook.

    Hope this works.

     

    Sincerely,

     

    Harry 

    Thursday, January 20, 2011 4:45 AM
    Moderator
  • Hi Harry,

    It surely did the trick for me. Cut the MSO.DLL file, pasted it on the desktop, restarted Outlook and let the installer do its work.
    Restarted Oulook, problem solved.

    Thanks!

    (I'm running Windows XP Professional Service Pack 3.)

    Kind regards,
    Chris

    • Proposed as answer by Rohit_T Thursday, November 29, 2012 2:38 PM
    Thursday, January 20, 2011 8:44 AM

  • Hi,

    I've the same problem since the begin of the week. The problem appear on few system, and only Windows XP SP3 / Office 2007. All systems are uptodate.

    Event Source: Microsoft Office 12
    Type : Error
    Event ID: 1000
    User:  N/A
    Computer:
    Description:
    Faulting application outlook.exe, version 12.0.6550.5003, stamp 4d10fbc4, faulting module emsmdb32.dll, version 12.0.6550.5000, stamp 4ce820dd, debug? 0, fault address 0x00051fd9.

    Mail server is Exchange 2003 Ent SP2 on Windows 2000 Server SP4, and next to, I have begining to migrate on Exchange 2010. Exchange 2003 server is in front. No problem bettew the both server.

    The users impacted are on Exchange 2003, and they are on other site (connected by VPN). No Active Directory problem (both DC on Windows 2008 Server, in domain and forest level 2003) between the both sites.

    I have tested the Harris's solution, but the problem isn't solved.

    I check the public folder issue, no problem on the servers, all public folders are synchronized on both servers.

    Problem apear on users use Outlook without Exchange cache. No problem on the users using outlook cache .

    I've try to configure exchange cache mode on one user, and since one hour, no problem happen.

     

    Regards,

     

    Xavier

     

    Thursday, January 20, 2011 12:06 PM
  • We're seeing this en masse...any possibility this is related to installation of patch KB2412171?
    Thursday, January 20, 2011 12:15 PM
  • I am having the same issue on 2 different sites, Windows XP SP3 and Exchange 2003.

    Harry's solution has not solved the problem.

    • Edited by Mo-uk786 Thursday, January 20, 2011 1:23 PM added text
    Thursday, January 20, 2011 12:39 PM
  • Thanks Bill for this information.

    This patch KB2412171 is installed on each systems impacted by this problem. For testing, I've uninstalled this KB on 1 computer (and stop automatic update on Windows) , and I've asked to user to prevent me if the problem comes again.
    For this user, I have applied only this action.

    For the first user, where I configured Outlook to work on exchange cache mode, the problem seems solved, and this user have the patch KB2412171 installed.

    If uninstall KB2412171 solve this problem, I'll post a message in this forum. But now, wait and see.

    Ragards,

    Xavier

     

    Thursday, January 20, 2011 2:14 PM
  •  

    Hi All,

    In my configuration, and after testing, this problem is solved only when the KB2412171 is uninstalled from client's computer. All other actions in Outlook 2007 don't work (disable COM, exchange cache mode ...). Just unistall the patch KB2412171.

    Thanks,

    Xavier
    • Proposed as answer by Xavier Payen Thursday, January 20, 2011 5:22 PM
    • Marked as answer by Sally Tang Friday, January 28, 2011 7:24 AM
    Thursday, January 20, 2011 5:21 PM
  • Uninstalling KB2412171 worked for me, too.

    My PC has XP pro (32-bit) with SP3.  Outlook 2007 configured to collect from two accounts -- an Exchange 2003 mailbox and a POP3 account.

     


    - Michael
    Thursday, January 20, 2011 9:40 PM
  • Just to be specific this is the January 11 version of KB2412171 that has this bug. That's when this problem started. I tried deleting mso.dll and I still had the same problem. I have uninstalled KB2412171 and that worked. Microsoft, please tell us when you have a patch that works.
    Thursday, January 20, 2011 11:48 PM
  • More update.  There is an issue with MSIExec 4.5 that may cause an inability to uinstall this and other Office patches.  The hotfix for this:

    http://support.microsoft.com/kb/981669

    There is some kind of a patch in works at MS for the KB 2412171 issue, possibly being released in Feb.

    Saturday, January 22, 2011 7:00 PM
  • I tried extracting the x86 hotfix but the password is wrong.  Anyone else feeling my pain?
    Lawrence Frias
    Monday, February 07, 2011 3:15 PM
  • Hi Harry,

    It worked great. As advised i did cut & pasted mso.dll on desktop and restarted outlook.

    Thanks again

    Lalitha

    Friday, February 11, 2011 12:18 AM
  • I have also encountered this problem recently on outlook 2007 . Now I tried to remove the mso.dll and KB2412171.

    If it works, I'll inform you.

    thanks for your answer.

    Friday, February 18, 2011 8:37 AM
  • Let me know if it works for you.  I tried the above and rebooted.  Mine appears to be tied to KB2419632.  Unfortunately due to my company policy, the update was automatically pushed down upon logging in so my outlook starting crashing again.  I have uninstalled the update again and just did not reboot this time and Outlook appears to be stable.

     

    I spoke to soon.  It just crashed again.

    Tuesday, February 22, 2011 4:47 PM
  • This cumulative update fixed the problem http://support.microsoft.com/kb/2493732

    The hotfix for this http://support.microsoft.com/kb/2475891 is included in the above update.

    Tuesday, March 01, 2011 8:23 AM
  • should I download only the outlook fix?

    Or do we need to install all hotfixes?

     

    thx

    Wednesday, March 02, 2011 6:53 AM
  • should I download only the outlook fix?

    Or do we need to install all hotfixes?

     

    thx


    You just need outlook fix.

    Friday, March 04, 2011 9:51 AM
  • Some of our users are experiencing Outlook crashes on our network when they receive an e-mail with an attachment that is 2mb or over. I tested this and sent this e-mail to these users multiple times and each time this e-mail would crash their outlook. When they reopen outlook the e-mail message is there and they are able to open it and read it just fine.

    I uninstalled KB2412171 from one computer and then tested that same e-mail again and this time it does not crash at all. The thing I don't get is on some computers that are identical (Windows XP SP3 with Outlook 2007 SP2) the e-mail will crash outlook but on others that have KB2412171 installed it wont crash at all. On the computers take crash if I reinstall KB2412171 it will start crashing again so I just hide it from windows updates for now.

    I read the previous messages and they are pointing to some hotfixes which I read through and in these I don't see anything that states they fix this kind of an issue. Are these the correct patches I am looking for. Also which one of these patches do I need because there seems to be a patch for a patch. Do I download the patch for Outlook 2007 or for Office System. KB2412171 under Add/Remove programs was listed under Office and not under Outlook.

    I appreciate anyones help on this. Thanks,

    Monday, March 07, 2011 5:17 PM
  • BussTD,

    Please install the February cumulative update, http://support.microsoft.com/kb/2493732.  This update supersedes KB2412171 and has the latest fixes.

     

    • Proposed as answer by djIgnite Wednesday, May 16, 2012 3:21 AM
    Thursday, March 10, 2011 5:22 PM
  •  http://support.microsoft.com/kb/2493732

    outlook hot fix seemd to work for me

    • Proposed as answer by djIgnite Wednesday, May 16, 2012 3:21 AM
    Tuesday, March 15, 2011 5:05 PM
  • OK which file do I need and how do I download it. I noticed there are several 2007 Office system files and one Outlook file. KB2412171 was a 2007 Office system update which I uninstalled. Do I need to reinstall KB2412171 before I apply the patch. A little more detail would be greatful. Thanks
    Tuesday, March 15, 2011 6:11 PM
  • The hotfix for Outlook can be requested on http://support.microsoft.com/kb/2475891.

    In my case, yes, i did re-install KB2412171 before applying the hot fix. We ran a full system update and then applied the hotfix. Hope this helps.

     

    Sunday, March 20, 2011 9:29 PM
  • Hi

    I am having the same Outlook problem on a Terminal Server - Citrix XA5, W2K8 with Outlook 2007 on Exchange 2003 sp2. 

    Faulting application outlook.exe, version 12.0.6550.5003, time stamp 0x4d10fbc4, faulting module EMSMDB32.DLL, version 12.0.6550.5000

    I have KB2412171 installed so tried removing this patch and tested logon again with a new roaming profile, still had the issue.  I copied and pasted mso.dll and copied it to the server desktop, still no joy.

    I installed the hotfix for Outlook KB2475891.

    Again this still fails and Outlook hangs for this one user on second launch (with a new profile created)

    Can anyone help?

    Thanks

     

    Friday, March 25, 2011 2:45 PM
  • I'm having the same issue as avtars in the same environment.  Any update on what corrects the problem?
    Wednesday, June 15, 2011 1:36 PM
  • I had a similar, but it was only on one employee's computer.  Employee had an XP Desktop with Office 2007.  Event log error:

     

    "Faulting application outlook.exe, version 12.0.6557.5001, stamp 4db1d555, faulting module emsmdb32.dll, version 12.0.6557.5000, stamp 4da3bd51, debug? 0, fault address 0x000bf449."

    I could not find KB2412171 in Add Remove Programs.

    I tried disabling Cached Exchange Mode and re-enabling it because I thought that would cause the OST to be over written.  That didn't work.

     

    I browsed to C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook  and deleted the .OST file (in this case Outlook.ost).

    That resolved the issue.  When I reopened Outlook, it started to download all of the employees email again, and she was able to use Outlook.  Unless someone has a really slow connection to the Exchange Server -- In my opinion -- it's better delete the OST rather than running a repair on it.

     

     

     

     



    Friday, July 29, 2011 5:37 PM
  • The update was not installed, the hotfixes were already applied, removed the mso.dll, deleted .ost and the problem remains.


    Any ideas anybody???

    Monday, October 10, 2011 4:16 PM
  • This error is seen with outlook also.
    I had a few crashes of several days. Then today I could never reply to any email. When I tried there outlook would crash with that error.
    I rebooted and opened outlook and then an MS Office Diagnostics box came up automatically and said it saw that Outlook was crashing often. It then began to do system checks of memory, disk, etc. At the end it said if fixed a problem.

    And indeed, the problem was fixed!

    If you look under "Computer Management", then under "Event Viewer", then under "MS Office Diagnostics" you can see the tests it did and it says it did a fix, but it does not say what the fix was! And when the Diag ran it also did not say what the fix was.

    I'm glad it is fixed, but I'd like to know what the fix was AND I'd like to know how to run MSO Diagnostics whenever I want/need to and not way for it to decided to run itself.

    Does anyone know how to force Diagnostics to run?

    I'm running XP SP2 and MSO 2007
    Monday, March 26, 2012 5:02 PM
  • Jim, The office Diagnostics is a Wizard that is installed with windows and it normally places a shortcut in the Office folder under office tools
    Wednesday, May 16, 2012 3:20 AM
  • Hi.... thanks, it seems to have done the trick for me. I have not had a hung outlook for about 40 mins now while it was every 10 mins earlier. I am running Windows 7/ Office 2010.
    Thursday, November 29, 2012 2:49 PM