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i had an automatically renewed office 365 and i need a refund now please RRS feed

  • Question

  • hi there i had $99 taken out of my account, it was a renewed office 365 subscribtion i really need a refund i am not working and need any little bit of money i have at this time please cancel and refund my money asap
    Monday, April 6, 2020 9:27 AM

All replies

  • Hi,

    Please Note: This IT Professional forum is for general questions, feedback, or anything else related to Office 2010. Your question is mainly related to Office subscription payment & billing. I also suggest you contact Microsoft or contact Global Customer Service via phone directly for help.

    It seems you've automatic renewal turned on, in this case, your payment method will be automatically charged after your paid or trial subscription ends.

    Generally, if you bought an annual subscription with the last 30 days, or you have a monthly subscription and cancel within 30 days of your last renewal, you are entitled to a refund.

    You can cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancellation and the date that your Office 365 subscription ends. In order to request a refund, contact a Microsoft Accounts and Billing agent

    Follow these steps to cancel or turn off recurring billing for all Microsoft subscriptions and trial subscriptions, including Xbox Live and Office 365. 

    1. Go to Services & subscriptions. You might be asked to sign in.
    2. Find the subscription and select Payment & billing > Cancel. If you don't see your subscription, make sure you are signed in to the correct Microsoft account for that subscription.
    3. Follow the on-screen instructions to proceed with cancellation. Check your inbox for a confirmation email.
    4. You can also find the subscription and select Payment & billing > Change > Turn off recurring billing to avoid being charged again when the subscription expires on its own. For more information, read Account and billing for Office 365.

    For more information, read Turn recurring billing on or off for Office 365 for home.

    Troubleshooting

    If you don't see the option to cancel or can't turn off recurring billing, try the following:

    • Check if a payment method needs to be updated. If it does, we'll let you know as soon as you arrive at Services & subscriptions. To fix this, go to Payment options
    • Check if your subscription is prepaid by checking when it expires. You'll see Paid with prepaid card next to the expiration date if the subscription is prepaid. If it is prepaid, it'll end on the expiration date and you don't need to do anything else. (You can't cancel or turn off recurring billing for prepaid subscriptions.)
    • To see complete cancellation policy, see Microsoft Store Terms of Sale.

    Hope the information was helpful. Please remember to mark this reply as answer to help other users who encounter the same issue and read this thread. 

    Thanks for your kind understanding,

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Office 2019.

    Tuesday, April 7, 2020 2:10 AM
  • Hi,

    I am checking the status of this issue. Do you have any update for it?

    If the replies are helpful to this question, please remember to mark them as answers. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Monday, April 13, 2020 10:52 AM
  • Hi,

    This thread has been around for a long time. Please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread. 

    Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Monday, April 20, 2020 9:49 AM