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Can't install Office 2007 on Server 2003 64bit RRS feed

  • Question

  • I am trying to install office 2007, well I only need excel 2007, on a Server 2003 R2 SP2 64bit edition.

    When you run setup.exe it starts to load then exits with an error before starting to install.

    I have tried a few different versions: Professional, Small business and downloaded the installers a number of times so I know they are not corrupt.

    I get errors like this when I try and install:

    The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: office12setup, {10120000-0f00-0000-0000--0000000ff1ce}, 12.0.4518.1014, x, outofboundsindex, excel.ww_office64ww.xml, x, x, NIL, NIL, NIL.

    PERF: TickCount=255016390 Name=OBootStrapper::Run Description=Begin function
    Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2
    Running on a 64-bit operating system.
    Command line: "C:\excel\setup.exe"
    No command line arguments given
    Verify file signature in "C:\excel\setup.exe"
    Verify file signature in "C:\excel\Excel.WW\OSETUP.DLL"
    Using setup controller dll at [C:\excel\Excel.WW\OSETUP.DLL].
    PERF: TickCount=255016687 Name=OBootStrapper::Run Description=Calling RunSetup
    Opening log file C:\DOCUME~1\ict\LOCALS~1\Temp\2\SetupExe(201007231455273214).log.
    =========================================================================
    PERF: TickCount=255016703 Name=RunSetup Description=Begin function
    Catalyst execution began: 07/23/2010 14:55:27.
    Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
    Searching for updated versions of resource files under the 'updates' folder [C:\excel\updates].
    Found [0] resource files under the update folder.
    Searching for default versions of resource files under the folder [C:\excel].
    Resource File Manager : Found (CultureTag=en-US) resource file at [C:\excel\Office.en-us\OSETUPUI.DLL].
    Found [1] resource files under the default folder.
    Resource File Manager : Current user's LCID is [3081].
    Resource File Manager : Falling back from [en-AU] to [en-US].
    Resource File Manager : Selecting resource file (File=C:\excel\Office.en-us\OSETUPUI.DLL) for CultureTag [en-AU].
    Running in [InstallExecutionMode]. Run from TEMP folder at [C:\DOCUME~1\ict\LOCALS~1\Temp\2\Setup00003214].
    Loaded resource file [C:\DOCUME~1\ict\LOCALS~1\Temp\2\Setup00003214\OSETUPUI.DLL] (CultureTag=en-US).
    Loaded Dll : C:\excel\Excel.WW\OSETUP.DLL.
    Catalyst version is : 12.0.4518.1014
    JobExecutionMode is InstallExecutionMode.
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0016-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0016-0000-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0115-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0116-0409-1000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-002C-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
    Product: EXCEL
      AddOnGroup Culture: en-us
        AddOnId: PROOFING.EN-US
        AddOnId: OFFICE64.EN-US
        AddOnId: ROSEBUD.EN-US
        AddOnId: OFFICE.EN-US
        AddOnId: EXCEL.EN-US
    1 Upgradable applications found:
     EXCELFiles Microsoft Office Excel
    Parsing config.xml at: C:\excel\Excel.WW\config.xml
    Preferred product specified in config.xml to be: EXCEL
    Product Deployment Mode: PerMachineManaged
    Target Deployment Account Security Identifier: S-1-5-0
    Loading package metadata: C:\excel\Office.en-us\OfficeMUI.xml
    Loading package metadata: C:\excel\Office.en-us\OfficeMUISet.xml
    Loading package metadata: C:\excel\Excel.en-us\ExcelMUI.xml
    Loading package metadata: C:\excel\Rosebud.en-us\RosebudMUI.xml
    Loading package metadata: C:\excel\Office64.en-us\Office64MUI.xml
    Loading package metadata: C:\excel\Office64.en-us\Office64MUISet.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.es\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.fr\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.en\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proofing.xml
    Loading package metadata: C:\excel\Excel.WW\ExcelWW.xml
    Loading package metadata: C:\excel\Excel.WW\Office64WW.xml
    Error:  Type: OutOfBoundsIndex.
    Error:  Type: OutOfBoundsIndex.
    Error:  Type: OutOfBoundsIndex.
    Catalyst execution finished: 07/23/2010 14:55:29.  Return code: 30061.  Exception caught: OutOfBoundsIndex.
    PERF: TickCount=255018343 Name=RunSetup Description=End function
    =========================================================================

    Is there anything I can do?

    Friday, July 23, 2010 7:19 AM

Answers

    • Marked as answer by Jennifer Zhan Monday, August 2, 2010 2:38 AM
    Monday, July 26, 2010 2:26 AM
  • I am trying to install office 2007, well I only need excel 2007, on a Server 2003 R2 SP2 64bit edition.

    When you run setup.exe it starts to load then exits with an error before starting to install.

    I have tried a few different versions: Professional, Small business and downloaded the installers a number of times so I know they are not corrupt.

    I get errors like this when I try and install:

    The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: office12setup, {10120000-0f00-0000-0000--0000000ff1ce}, 12.0.4518.1014, x, outofboundsindex, excel.ww_office64ww.xml, x, x, NIL, NIL, NIL.

    PERF: TickCount=255016390 Name=OBootStrapper::Run Description=Begin function
    Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2
    Running on a 64-bit operating system.
    Command line: "C:\excel\setup.exe"
    No command line arguments given
    Verify file signature in "C:\excel\setup.exe"
    Verify file signature in "C:\excel\Excel.WW\OSETUP.DLL"
    Using setup controller dll at [C:\excel\Excel.WW\OSETUP.DLL].
    PERF: TickCount=255016687 Name=OBootStrapper::Run Description=Calling RunSetup
    Opening log file C:\DOCUME~1\ict\LOCALS~1\Temp\2\SetupExe(201007231455273214).log.
    == ========================= ========================= =====================
    PERF: TickCount=255016703 Name=RunSetup Description=Begin function
    Catalyst execution began: 07/23/2010 14:55:27.
    Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
    Searching for updated versions of resource files under the 'updates' folder [C:\excel\updates].
    Found [0] resource files under the update folder.
    Searching for default versions of resource files under the folder [C:\excel].
    Resource File Manager : Found (CultureTag=en-US) resource file at [C:\excel\Office.en-us\OSETUPUI.DLL].
    Found [1] resource files under the default folder.
    Resource File Manager : Current user's LCID is [3081].
    Resource File Manager : Falling back from [en-AU] to [en-US].
    Resource File Manager : Selecting resource file (File=C:\excel\Office.en-us\OSETUPUI.DLL) for CultureTag [en-AU].
    Running in [InstallExecutionMode]. Run from TEMP folder at [C:\DOCUME~1\ict\LOCALS~1\Temp\2\Setup00003214].
    Loaded resource file [C:\DOCUME~1\ict\LOCALS~1\Temp\2\Setup00003214\OSETUPUI.DLL] (CultureTag=en-US).
    Loaded Dll : C:\excel\Excel.WW\OSETUP.DLL.
    Catalyst version is : 12.0.4518.1014
    JobExecutionMode is InstallExecutionMode.
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0016-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0016-0000-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0115-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0116-0409-1000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-002C-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
    Product: EXCEL
      AddOnGroup Culture: en-us
        AddOnId: PROOFING.EN-US
        AddOnId: OFFICE64.EN-US
        AddOnId: ROSEBUD.EN-US
        AddOnId: OFFICE.EN-US
        AddOnId: EXCEL.EN-US
    1 Upgradable applications found:
     EXCELFiles Microsoft Office Excel
    Parsing config.xml at: C:\excel\Excel.WW\config.xml
    Preferred product specified in config.xml to be: EXCEL
    Product Deployment Mode: PerMachineManaged
    Target Deployment Account Security Identifier: S-1-5-0
    Loading package metadata: C:\excel\Office.en-us\OfficeMUI.xml
    Loading package metadata: C:\excel\Office.en-us\OfficeMUISet.xml
    Loading package metadata: C:\excel\Excel.en-us\ExcelMUI.xml
    Loading package metadata: C:\excel\Rosebud.en-us\RosebudMUI.xml
    Loading package metadata: C:\excel\Office64.en-us\Office64MUI.xml
    Loading package metadata: C:\excel\Office64.en-us\Office64MUISet.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.es\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.fr\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.en\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proofing.xml
    Loading package metadata: C:\excel\Excel.WW\ExcelWW.xml
    Loading package metadata: C:\excel\Excel.WW\Office64WW.xml
    Error:  Type: OutOfBoundsIndex.
    Error:  Type: OutOfBoundsIndex.
    Error:  Type: OutOfBoundsIndex.
    Catalyst execution finished: 07/23/2010 14:55:29.  Return code: 30061.  Exception caught: OutOfBoundsIndex.
    PERF: TickCount=255018343 Name=RunSetup Description=End function
    ===================== ========================= ========================= ==

    Is there anything I can do?


    Are you trying to serve the Excel program from the server to other computer workstations or trying to install to run on the server as a stand-alone program?
     
    If trying to run on workstations you need the volume licensed version with the proper type of license and the retail products you mentioned are not able to be run from a central server.
    • Marked as answer by Jennifer Zhan Monday, August 2, 2010 2:38 AM
    Friday, July 23, 2010 12:40 PM

All replies

  • I am trying to install office 2007, well I only need excel 2007, on a Server 2003 R2 SP2 64bit edition.

    When you run setup.exe it starts to load then exits with an error before starting to install.

    I have tried a few different versions: Professional, Small business and downloaded the installers a number of times so I know they are not corrupt.

    I get errors like this when I try and install:

    The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: office12setup, {10120000-0f00-0000-0000--0000000ff1ce}, 12.0.4518.1014, x, outofboundsindex, excel.ww_office64ww.xml, x, x, NIL, NIL, NIL.

    PERF: TickCount=255016390 Name=OBootStrapper::Run Description=Begin function
    Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2
    Running on a 64-bit operating system.
    Command line: "C:\excel\setup.exe"
    No command line arguments given
    Verify file signature in "C:\excel\setup.exe"
    Verify file signature in "C:\excel\Excel.WW\OSETUP.DLL"
    Using setup controller dll at [C:\excel\Excel.WW\OSETUP.DLL].
    PERF: TickCount=255016687 Name=OBootStrapper::Run Description=Calling RunSetup
    Opening log file C:\DOCUME~1\ict\LOCALS~1\Temp\2\SetupExe(201007231455273214).log.
    == ========================= ========================= =====================
    PERF: TickCount=255016703 Name=RunSetup Description=Begin function
    Catalyst execution began: 07/23/2010 14:55:27.
    Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
    Searching for updated versions of resource files under the 'updates' folder [C:\excel\updates].
    Found [0] resource files under the update folder.
    Searching for default versions of resource files under the folder [C:\excel].
    Resource File Manager : Found (CultureTag=en-US) resource file at [C:\excel\Office.en-us\OSETUPUI.DLL].
    Found [1] resource files under the default folder.
    Resource File Manager : Current user's LCID is [3081].
    Resource File Manager : Falling back from [en-AU] to [en-US].
    Resource File Manager : Selecting resource file (File=C:\excel\Office.en-us\OSETUPUI.DLL) for CultureTag [en-AU].
    Running in [InstallExecutionMode]. Run from TEMP folder at [C:\DOCUME~1\ict\LOCALS~1\Temp\2\Setup00003214].
    Loaded resource file [C:\DOCUME~1\ict\LOCALS~1\Temp\2\Setup00003214\OSETUPUI.DLL] (CultureTag=en-US).
    Loaded Dll : C:\excel\Excel.WW\OSETUP.DLL.
    Catalyst version is : 12.0.4518.1014
    JobExecutionMode is InstallExecutionMode.
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0016-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0016-0000-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0115-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0116-0409-1000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-002C-0409-0000-0000000FF1CE}"
    LIS: start parsing setup xml
    LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
    Product: EXCEL
      AddOnGroup Culture: en-us
        AddOnId: PROOFING.EN-US
        AddOnId: OFFICE64.EN-US
        AddOnId: ROSEBUD.EN-US
        AddOnId: OFFICE.EN-US
        AddOnId: EXCEL.EN-US
    1 Upgradable applications found:
     EXCELFiles Microsoft Office Excel
    Parsing config.xml at: C:\excel\Excel.WW\config.xml
    Preferred product specified in config.xml to be: EXCEL
    Product Deployment Mode: PerMachineManaged
    Target Deployment Account Security Identifier: S-1-5-0
    Loading package metadata: C:\excel\Office.en-us\OfficeMUI.xml
    Loading package metadata: C:\excel\Office.en-us\OfficeMUISet.xml
    Loading package metadata: C:\excel\Excel.en-us\ExcelMUI.xml
    Loading package metadata: C:\excel\Rosebud.en-us\RosebudMUI.xml
    Loading package metadata: C:\excel\Office64.en-us\Office64MUI.xml
    Loading package metadata: C:\excel\Office64.en-us\Office64MUISet.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.es\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.fr\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proof.en\Proof.xml
    Loading package metadata: C:\excel\Proofing.en-us\Proofing.xml
    Loading package metadata: C:\excel\Excel.WW\ExcelWW.xml
    Loading package metadata: C:\excel\Excel.WW\Office64WW.xml
    Error:  Type: OutOfBoundsIndex.
    Error:  Type: OutOfBoundsIndex.
    Error:  Type: OutOfBoundsIndex.
    Catalyst execution finished: 07/23/2010 14:55:29.  Return code: 30061.  Exception caught: OutOfBoundsIndex.
    PERF: TickCount=255018343 Name=RunSetup Description=End function
    ===================== ========================= ========================= ==

    Is there anything I can do?


    Are you trying to serve the Excel program from the server to other computer workstations or trying to install to run on the server as a stand-alone program?
     
    If trying to run on workstations you need the volume licensed version with the proper type of license and the retail products you mentioned are not able to be run from a central server.
    • Marked as answer by Jennifer Zhan Monday, August 2, 2010 2:38 AM
    Friday, July 23, 2010 12:40 PM
    • Marked as answer by Jennifer Zhan Monday, August 2, 2010 2:38 AM
    Monday, July 26, 2010 2:26 AM
  • Thanks that link had the answer.

     

    The registry keys needed to be renamed and then office 2007 would install.


    The server is running exchange but outlook was not required so the first part of the answer was not the problem. This part solved it:

     

    rename the following registry keys if present:

    HKLM\Software\Microsoft\Office\12.0

    HKLM\Software\Wow6432Node\Microsoft\Office\12.0

    Once renamed, run setup again.

    Monday, August 2, 2010 11:36 AM
  • Worked perfect for me as well 

    Thanks

    Tuesday, September 11, 2012 5:52 PM