Our office uses a 3rd Party Outlook integration product (Autonomy/FileSite) that allows our users to search a DMS dbase for documents via Add-ins in the Outlook host application. Sporadically, some users when attempting to search the database
instead end up hanging Outlook. The only solution is to restart the application - at which point the search can be retried and is a success. I looked in the Application Log and find the following error:
eRROR - aPPLICATION hANG eVENT id 1002 Task Category: (101)
The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f0
Start Time: 01ce3602b64a94ef
Termination Time: 0
Application Path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 03ac7e73-a230-11e2-a3ce-4061864f2958
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