SharePoint 2007, inbound email stuck in drop folder


  • Messages make to C:\Inetpub\mailroot\Drop folder


    Incoming Mail Settings:







    I have rebooted server, rebooted Windows Sharepoint Service Timer, changed to automatic incoming mail, and switched back to manual


    Tried restarting the service from CLI

    stsadm.exe -o provisionservice -action stop -servicetype "Microsoft.SharePoint.Administration.SPIncomingEmailService, Microsoft.SharePoint, Version=, Culture=neutral, PublicKeyToken=71e9bce111e9429c"

    stsadm.exe -o provisionservice -action start -servicetype "Microsoft.SharePoint.Administration.SPIncomingEmailService, Microsoft.SharePoint, Version=, Culture=neutral, PublicKeyToken=71e9bce111e9429c"

    iisreset /noforce


    tried clearing the sharepoint cache


    Removed messages from queue, and only put two back in, didn't work


    Reset the time status to 1 minute, I see the under Timer Job Status it is running, but it is not processing the email


    Steven Wells

    Monday, February 13, 2012 9:22 PM


All replies

  • Hi,

    Did you check ULS logs? There should be some relevant entries for this error.

    If not then check the same.  Also check if the timer services are running in all servers in your farm.

    Thanks, Rahul Rashu

    Tuesday, February 14, 2012 2:57 AM
  • Steven,

    You can try to disable the Incoming Email timer job in "timer job definition" restart the timer job service and then enable it. Not so sure if It helps you, but it helps me.

    By, how did you re-schedule the timer to be 1 min?


    Tuesday, February 14, 2012 9:31 AM
  • Where are the ULS logs?

    Steven Wells

    Tuesday, February 14, 2012 3:07 PM
  • Used the ULS event view to view the logs.

    Found that the email was not being processed due to

    An error occurred while processing the incoming e-mail file C:\Inetpub\mailroot\drop\17c69c6f01ccebee00000579.eml. The error was: Unknown alias..

    Continued on


    Steven Wells

    Friday, February 17, 2012 3:52 PM