Download downloads but it doesn't install


  • I just downloaded ms 2010 home and business the download went fine but the "start installation" doesn't highlight and when you hit it anyway you get...

    Windows cannot find ‘C:\Users\Philip Bralich\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GKFC4NOE\X17-75161.exe’.  Make sure you typed the name correctly, and then try again.  

    Any ideas.  It is a brand new Dell Inspiron

    Phil Bralich

    Thursday, June 07, 2012 10:40 PM


  • Please open Windows Explorer and navigate to folder:

    C:\Users\Philip Bralich\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GKFC4NOE

    run X17-75161.exe manually if you can find it. The file size should be 900 MB ~ 1GB, if it is too far smaller, or if you couldn't find the file, then it might haven't been download successfully, try to run the download again, and make sure the download will run without problem.

    Also make sure you've download the file from the right place:

    Before you start the download again, maybe you could reset the IE settings.

    Max Meng

    TechNet Community Support

    Monday, June 11, 2012 12:34 PM