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Excel 2013 crashes every time on print Preview, previous versions working fine RRS feed

  • Question

  • Hello there,

    My company is producing a trial balance application which is running inside excel, we are doing this for a long time, so we have quite a history dealing with new office versions.

    Well, currently I do have a big problem which I can’t solve, but it’s simple to explain:

    We have at least one excel document which crashes the whole excel every time the print dialog is started, and it doesn’t matter if the user or our program starts the printer dialog.

    Even when I remove our Application, which is coded into xla files, excel still crashes.

    I’ve tested it on Win 7 32 & 64 bit and on Win 8 64 bit, all with the same results.

    I also tried which different default printers.

    If someone wants to have a look at it, I can give him the singe xls file, which should be enough to crash.

    Thanks, greetings & merry xmas from Vienna

    Franz

    Thursday, December 20, 2012 1:03 PM

All replies

  • First make sure Office /Excel is fully patched. I remember the related articles published on this: http://support.microsoft.com/kb/2521018, http://support.microsoft.com/kb/2687607 and http://support.microsoft.com/kb/979370.

    DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

    Wednesday, December 26, 2012 11:33 PM
  • Thanks for your answer, I'm still on vacancy.
    My test-machines were fully patch, and please note that I only have the crashes with Office 2013, not 2010 or 2007!
    regards
    Franz
    Tuesday, January 1, 2013 5:15 PM
  • Some update:
    It turns out that there is a problem with small rowheights (maybe with cellborder frames)

    (see the xls link in this post, but it's in german)

    http://answers.microsoft.com/de-de/office/forum/office_2013_release-excel/excel-2013-drucken-absturz-bei-kleiner/b612f8ec-f933-4ef5-bcc2-fd369c755231

    regards
    Franz

    Thursday, January 10, 2013 8:41 AM
  • I had the same issue and found out that my row height (.1) on some of my rows was the issue.  I moved the data to another part of the sheet that isn't in the print preview and made the cell height .1 again and I no longer have the issue.

    This isn't ideal and I'd rather keep the data where I want it, but for now I'll deal with it until Microsoft fixes it.


    Jared C.

    Thursday, July 25, 2013 4:28 PM