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Word Equation Editor: Crashing

    Question

  • Good evening interested people,

    I've found a bug that crashes word using equation editor, although I cannot always reproduce it.

    I figure I'll get a couple comments telling me to use LaTeX instead, don't care. That doesn't fix the bug within word.

    Sometimes when I create an equation (by pressing "alt" "+") and start typing an equation, but realize I don't want to use the equation so I press backspace until it exits the equation editor mode (deleting the entire thing)

    Word will crash. I've used microsoft 2010 word editor for a few years and have not had this problem at all. After switching to 2013, I have this problem a dozen + times.

    I've tried everything on the user side to fix it, no solution has worked (including disabling hardware acceleration).


    The fact that it didn't occur on earlier versions and later occurred in 2013, I figure this is a good place to compare differences.

    ---

    I should also mention this has happened on two different operating systems on two different computers (windows 7 and windows 10 preview). The windows 10 preview is a new install that had no other version of office on the system. While it may be operating system based, the fact it occurs on both 7 and 10 makes it unlikely (unless it is a bug with windows).

    The fact it occurs on a newly installed operating system makes it unlikely previous installations of office is causing the problem.

    Tuesday, April 21, 2015 9:51 PM

Answers

All replies

  • Hi Statistician,

    I followed your steps, and could not reproduce this issue. Do you mind going to Event view and check if there are logged some detailed information about crash?

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Friday, April 24, 2015 2:29 AM
    Moderator
  • Hi Statistician,

    I followed your steps, and could not reproduce this issue. Do you mind going to Event view and check if there are logged some detailed information about crash?

    Regards,

    George Zhao
    TechNet Community Support



    Sorry for the delayed response, I hope there is a notification you get since I replied to you.

    There are two errors in the event log

    The first one that comes up:

    Faulting application name: werfault.exe, version: 10.0.10074.1, time stamp: 0x553c5789
    Faulting module name: ntdll.dll, version: 10.0.10074.0, time stamp: 0x553ac461
    Exception code: 0xc0000409
    Fault offset: 0x00064140
    Faulting process id: 0x22e0
    Faulting application start time: 0x01d0861f720efbef
    Faulting application path: C:\WINDOWS\SysWOW64\werfault.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 029b2f86-e079-4ac5-a959-dabf69c508b7
    Faulting package full name: 
    Faulting package-relative application ID: 

    The second one (probably when word needs to be forced closed):

    The program WINWORD.EXE version 15.0.4701.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
     Process ID: ecc
     Start Time: 01d0860c31514fa2
     Termination Time: 33
     Application Path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
     Report Id: affe2e42-f212-11e4-ab3c-6c71d92c1a08
     Faulting package full name: 
     Faulting package-relative application ID: 

    Would you like more information on any of these? If so, where could I get them?

    I've also got a small screenshot of what it looks like when it crashes (it shows the equation editor box and what not)


    Monday, May 04, 2015 4:12 AM
  • Hi,

    Based on the log, >>Faulting application path: C:\WINDOWS\SysWOW64\werfault.exe<< this issue seems more related to Windows operation system, please see the similar thread and try the methods:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-most-programs-crash-when-i-do-file-open/d7cfd4b1-6ea8-4909-9a3c-ae1d8268b66f

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 05, 2015 7:06 AM
    Moderator
  • Hi, folks - 

    This rather old thread still comes up as the lead hit in a Google search, so I'll revive it.  This problem still occurs, even in recent versions of Word.  George, the thread that you referenced has little to do with the problem, unfortunately.

    The behavior mentioned by the OP is exactly the issue that I encounter.  When deleting an equation through to the beginning, most of the time things work fine.  However, once in a while, Word completely hangs.  This bug seems to have continued through several versions of Word now.  The equation editor is wonderful, but this insidious bug adds a frustrating twist on a great feature.

    Ryan

    Wednesday, August 23, 2017 5:15 PM
  • Me too - this is also happening in Word for Mac (Office2016)
    Friday, November 10, 2017 9:22 AM