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opening .DOT file crash word 2016, but works in word 2010 RRS feed

  • Question

  • Hi, We have some existing .DOT word templates files.

    If i open them with Office 2010 I can see the template content.

    When opening them with Office 2016, the WINWORD process memory is increased to 2GB and crash.

    By opening, im not talking about the interop COM objects, I am talking about opening them with the office original application.

    Can i send somewhere the DOT files to investigate ? Is this a bug in my DOT files ? maybe a bug in word ?

    Thanks

    Wednesday, June 29, 2016 12:46 PM

All replies

  • Hi ilan.sch,

    You can send the file to our email address:

    ibsofc@microsoft.com

    Note: Please add the URL of the case in the email subject or body.

    Or you can share the file via OneDrive.

    Please provide detail steps about opening .dot file in Word and I'm glad to help you.


    Regards,

    Emi Zhang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, June 30, 2016 8:58 AM
    Moderator